Problem during restore from a file
Hello guys,
I'have a big problem during restore a backup, the situation :
I want to upgrade my iPhone from 4.0.2 to 4.3.3
I make a encrypted backup (I know password ...) of the old version -> ok no errors
I upgrade iOS -> ok
When I want to restore the version I ve just backup -> it crashs : iphone restart and error appears "the Iphone was disconnected" ... (it works fine with an older backup of december 2010 ...)
I try to unistall / reinstall iTunes, it's the last version -> same problem
I try one a another machine (Windows 7 and XP) -> same problem
The logs :
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\***\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-unknown-20110620-223302-Restore-Co mputer.log" (3)
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Hamad\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-10b66065f7dbf1da28658fd7fbeb7b128a 871760-20110620-223302-Restore-Computer.log" (3)
[4896 @ Mon Jun 20 22:33:02 2011] [com.apple.console AppleMobileBackup.exe] WARNING: Restoring 10b66065f7dbf1da28658fd7fbeb7b128a871760 from 10b66065f7dbf1da28658fd7fbeb7b128a871760-20110619-224423
[5564 @ Mon Jun 20 22:34:09 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 3352): Could not receive size of message: 0 No error
[5564 @ Mon Jun 20 22:34:09 2011] [(unknown facility) iTunes.exe] _read_thread (thread 3352): Could not receive message: 0xe8000001
[4896 @ Mon Jun 20 22:34:10 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Connection to device lost (com.apple.MobileBackup.ErrorDomain/200)
[4896 @ Mon Jun 20 22:34:10 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Restore error: -10
I want to restore at least my contacts, sms and photos, the issue was the backup is encrypted that why I cant't acceess directly to the concerned files ...
Can somebody help me?
Thanks
Hello, I had the same problem with my notebook (HP Envy 15) and iTunes 10.5 after install iOS 5. The restore backup fail and show the next text:
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-unknown-20111017-004441-Restore-Co mputer.log" (2)
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] Unable to move temporary file "C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync\Backup\Logs\MobileBackup-71f0bc4bbd4f76087135ff002d3b0c7f6b 85ee0f-20111017-004441-Restore-Computer.log" (2)
[4428 @ Mon Oct 17 00:44:41 2011] [com.apple.console AppleMobileBackup.exe] WARNING: Restoring 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f from 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f
[4428 @ Mon Oct 17 00:44:41 2011] [(unknown facility) AppleMobileBackup.exe] _AMDDeviceAttachedCallbackv3 (thread 3008): Device 'AMDevice 004EFAA8 {UDID = 71f0bc4bbd4f76087135ff002d3b0c7f6b85ee0f, device ID = 1, location ID = 0x0, product ID = 0x1297}' attached.
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] lockssl_handshake (thread 3008): SSL handshake fatal lower level error -1: SSL_ERROR_SYSCALL errno (No such file or directory)
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] AMDeviceStartSession (thread 3008): Could not start session: kAMDInvalidPairRecordError
[4428 @ Mon Oct 17 00:45:08 2011] [(unknown facility) AppleMobileBackup.exe] _AMDNotifyHook (thread 3008): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\\SHLWAPI.dll.
[4428 @ Mon Oct 17 00:45:08 2011] [com.apple.console AppleMobileBackup.exe] ERROR: Error attaching to device
[4428 @ Mon Oct 17 00:45:08 2011] [YSLoader AppleMobileBackup.exe]
Without any doubt there's some problem with USB device during this operation of restore. After 5 hours looking for a solution, I copied the backup folder (C:\Users\Dani\AppData\Roaming\Apple Computer\MobileSync) to an external disk, installed iTunes in other PC, copy the backup and restore without any problem.
Regards
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