Problem e-mailing reports after migrating to new Microsoft Exchange server

Hi,
I am now unable to e-mail (SMTP) reports to anyone in my company because we just migrated to a new Microsoft Exchange server. Anyone know how to get rid of this message?
Status: Failed
Printer: The instance is not printed.
External Destination: Mail the instance to "____________" with a subject of " %SI_NAME% %SI_STARTTIME% ".
Data Refresh Settings: Use the server defaults.
Start Time: 8/4/09 1:00:18 PM
End Time: 8/4/09 1:01:07 PM
Server Used: gmmc-crs.reportjobserver
Error Message: server error. SMTP_E_TCPSOCKET_OPEN(2): CrystalEnterprise.Smtp
We tried changing the gmmc-crs.reportjobserver with no luck.
Thanks,

Hi,
You need to start with your exchange logs and possibly enable tracing on your BO webi/crystal/destination job servers (depending on the type of report and whether or not it is scheduled) to get an idea of how far down the line the SMTP connection is getting.
You could also confirm a few key things:
Have the SMTP destinations on your BO servers been updated with the new SMTP server info
Can you telnet to the mail server on port 25 from the BO server - if not, then check the firewall between the two servers and change the existing ruleset to allow connectivity to the new server
Possibly the old mail server didn't require authentication and the new server does, you could test this through telnet?

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Problem e-mailing reports after migrating to new Microsoft Exchange server

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