Problem entering PS serial number

I am trying to buy the latest version of PS. When I enter the serial number of my current (old) version of PS, the message I get is that the serial number is "invalid." I checked with customer support and they say I have the right serial # and that it is valid. Any idea what the problem is?

The latest version of PS is CC 2014.2. The CC Photography Plan is $9.99 USD/month and doesn't require any previous version. (At least I didn't need one and I jumped from Elements.) Once you buy the plan (on your Adobe ID), you just install the CC app and install PS that way; no serials required.

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    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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    or
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    This is a user to user forum, not Adobe support... you need to contact Adobe
    Adobe contact information
    http://www.adobe.com/support/contact
    In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
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    Muchas Gracias!
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