Problem error:213:19

i dont know what happen but, when i try to star my adobe elements premier and photoshop 10, i recive a message : error:213:19, what i´ll do?

Gerard0519 the file permissions for your current User account became compromised for the SLStore folder. This is causing you to receive the Error 213:19. For information on how to resolve this error please see Error 213:19 | Problem has occurred with the licensing of this product - http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html.

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Error 213:11 problems with the license i need help

i have an adobe cc account and i installed some programs in my desktop, and when i intalled the same programs in my notebook appeared the error 213:11 pls help me sorry for my english bu i speak spanish

Hello,
Try these trouleshooting steps as mentioned in the document.
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
Should certainly take care of the problem.
Good Luck !!

Master Collection CS 5.5 Error 213:19

Hi everyone,
I am deploying the latest master collection package in our environment and long story short, everything installs fine without any errors, however when any of the Creative Suite products are run for the first time it brings up the following error:
"A problem has occurred with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:19
http://www.adobe.com/support/"
Obviously our licensing is fine and our product key is valid as it was all purchased this year.
I have found this article which refers to error 213:19... http://kb2.adobe.com/cps/896/cpsid_89617.html , I have followed its instructions by giving the 'domain users' security group modify permissions to the C:\ProgramData\Adobe and C:\ProgramData\Adobe\Slstore folders. This has not been successful for me.
All of our users do not have administrative privileges to the local machine and nor can they be given those rights. I have been able to get it working by logging in as administrator, running one of the CS products, closing, logging out, and logging in as a restricted user. That works... but I'm not going to do that on 800 pc's!!!
I should also explain how I am deploying this. I am installing MC5.5 on a hyper-v virtual machine and using SCCM 2007 to capture that machine so it is incorporated into my base image. CS4 Web Premium was delivered this way and it works perfectly, so whats changed?
Any clues as to why this is happening, and how to fix it?

Hi,
Thanks for the reply, thats what Im working on currently. But I'm trying to figure out what permissions are needed where.. so far no luck. and because of my restricted user accounts procmon wont run! so its an elimination. I have the am3.log and its going on about the following:
2011-07-12 14:45:00 [7936] SLCoreService: error deleting bad mkey:
2011-07-12 14:45:00 [7936] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:45:00 [7936] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:45:00 [7936] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:45:00 [7936] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
See the log below for those who might know exactly whats going on?
Matt
2011-07-12 13:50:16 [3768] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 13:50:16 [3768] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 13:50:16 [3768] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 13:50:16 [3768] AMT: Virtualization Turned off
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 13:50:16 [3768] PCDService: PCD Service in threaded mode
2011-07-12 13:50:16 [3768] performance: AMTPreObtainProductLicense took 170.219666 ms
2011-07-12 13:50:16 [3768] PCD thread: PCD thread started
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 13:50:16 [3768] AMT: App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 13:50:16 [3768] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: config: Host app was installed, using installed license configuration.
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 13:50:16 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 13:50:16 [3768] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] config: current locale code: ALL
2011-07-12 13:50:16 [3768] config: Done loading configuration
2011-07-12 13:50:16 [3768] AMT: Locale from PCD [0] = en_GB
2011-07-12 13:50:16 [3768] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 13:50:16 [3768] config: Setting insalled locales
2011-07-12 13:50:16 [3768] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 13:50:16 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 13:50:16 [3768] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 13:50:16 [3768] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] AMT: config: Registration is suppressed.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:16 [3768] AMT: Application can be serialized (sif file found).
2011-07-12 13:50:16 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:16 [3768] AMT: First launch (serial [92298703989008908851]).
2011-07-12 13:50:16 [3768] AMT: Application state initialized. Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Obtaining client features from cache.
2011-07-12 13:50:16 [3768] AMT: Obtaining client product info from cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 13:50:16 [3768] AMT: AMT: Obtaining Product License.
2011-07-12 13:50:16 [3768] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 13:50:16 [3768] AMT: Starting First Launch Workflow
2011-07-12 13:50:16 [3768] AMT: Running in PROV_APP
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:16 [3768] uiswitch: Suppressing EULA display on requst
2011-07-12 13:50:16 [3768] AMT: Starting ALM workflow.
2011-07-12 13:50:16 [3768] AMT: Initializing ALM for serialized activation.
2011-07-12 13:50:16 [3768] ALMService: Initializing as licensed app
2011-07-12 13:50:16 [3768] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 13:50:16 [3768] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:50:16 [3768] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 13:50:16 [3768] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 13:50:16 [3768] ALM: _info_: Host app is Licensable App
2011-07-12 13:50:16 [3768] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 13:50:16 [3768] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:16 [3768] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:16 [3768] config: Using default media policy RET
2011-07-12 13:50:16 [3768] ALM: _info_: MediaTagPolicy is RET
2011-07-12 13:50:16 [3768] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 13:50:16 [3768] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:16 [3768] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:16 [3768] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_Initialize, duration: 0.515 sec)
2011-07-12 13:50:17 [3768] AMT: Performing ALM silent license verification.
2011-07-12 13:50:17 [3768] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 13:50:17 [3768] config: Found pre-serial number 922987061892725121064922
2011-07-12 13:50:17 [3768] ALM: _info_: Found pre-serialized serial number
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [UpgradeCheckStatus] in hive [922987061892725121064922] in cache.
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Save pre-serialized serial number under LEID MasterCollection-CS5.5-Win-GM for locale en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 13:50:17 [3768] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: Found no existing serialization
2011-07-12 13:50:17 [3768] ALM: _info_: Searching serial number for all possible LEIDs ...
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in Photoshop-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuiteStandard-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [WebSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in WebSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [DesignSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in DesignSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [VideoSuitePremium-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in VideoSuitePremium-CS5.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] config: No en_GB licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] PCDService: No value for key [SN] in hive [ELearningSuite-ES2.5-Win-GM{|}ALL] in cache.
2011-07-12 13:50:17 [3768] config: No ALL licensed serial number found in ELearningSuite-ES2.5-Win-GM
2011-07-12 13:50:17 [3768] ALM: _info_: Found serial number under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 13:50:17 [3768] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 13:50:17 [3768] PCDService: No value for key [CacheStatus] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 13:50:17 [3768] SLCoreService: Syncing to license store...
2011-07-12 13:50:17 [3768] SLCoreService: error deleting bad mkey:
2011-07-12 13:50:17 [3768] SLCoreService: Could not load machine key
2011-07-12 13:50:17 [3768] SLCoreService: License store synchronization took 87.0 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 13:50:17 [3768] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:50:17 [3768] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 13:50:17 [3768] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.109 sec)
2011-07-12 13:50:17 [3768] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 13:50:17 [3768] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 13:50:17 [3768] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 13:50:17 [3768] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 13:50:17 [3768] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 13:50:17 [3768] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 13:50:17 [3768] performance: AMTObtainProductLicense took 1275.779419 ms
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 13:57:55 [3768] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 13:57:55 [3768] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 13:57:55 [3768] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 13:57:55 [3768] ALMService: Terminating
2011-07-12 13:57:55 [3768] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 13:57:55 [3768] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 13:57:55 [3768] ALM: _info_: End ALM
2011-07-12 13:57:55 [3768] performance: AMTReleaseProductLicense took 21.020308 ms
2011-07-12 13:57:55 [3768] AMT: END SESSION.
2011-07-12 14:36:52 [3828] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:53 [3828] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:53 [3828] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:53 [3828] AMT: Virtualization Turned off
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:53 [3828] PCDService: PCD Service in threaded mode
2011-07-12 14:36:53 [3828] performance: AMTPreObtainProductLicense took 205.361526 ms
2011-07-12 14:36:53 [3828] PCD thread: PCD thread started
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:53 [3828] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:53 [3828] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:53 [3828] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:53 [3828] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] config: current locale code: ALL
2011-07-12 14:36:53 [3828] config: Done loading configuration
2011-07-12 14:36:53 [3828] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:53 [3828] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:53 [3828] config: Setting insalled locales
2011-07-12 14:36:53 [3828] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:53 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:53 [3828] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:53 [3828] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] AMT: config: Registration is suppressed.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:53 [3828] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:53 [3828] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Obtaining client features from cache.
2011-07-12 14:36:53 [3828] AMT: Obtaining client product info from cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:53 [3828] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:53 [3828] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:53 [3828] AMT: Starting First Launch Workflow
2011-07-12 14:36:53 [3828] AMT: Running in PROV_APP
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:53 [3828] AMT: Starting ALM workflow.
2011-07-12 14:36:53 [3828] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:53 [3828] ALMService: Initializing as licensed app
2011-07-12 14:36:53 [3828] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:53 [3828] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:53 [3828] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:53 [3828] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:53 [3828] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:53 [3828] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:53 [3828] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] config: Using default media policy RET
2011-07-12 14:36:53 [3828] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:53 [3828] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2011-07-12 14:36:53 [3828] AMT: Performing ALM silent license verification.
2011-07-12 14:36:53 [3828] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:53 [3828] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:53 [3828] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:53 [3828] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:53 [3828] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:53 [3828] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:53 [3828] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:53 [3828] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:53 [3828] SLCoreService: Syncing to license store...
2011-07-12 14:36:53 [3828] SLCoreService: error deleting bad mkey:
2011-07-12 14:36:53 [3828] SLCoreService: Could not load machine key
2011-07-12 14:36:53 [3828] SLCoreService: License store synchronization took 4.3 ms and return "License Store Access Failure: Machine key cannot be deleted (213:19)".
2011-07-12 14:36:53 [3828] config: Setting current license to MasterCollection-CS5.5-Win-GM [en_GB]
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [LoadTrial] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:53 [3828] PCDService: No value for key [PDApp_WF] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:53 [3828] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
2011-07-12 14:36:53 [3828] ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 19
2011-07-12 14:36:53 [3828] ALMService: ERROR: License_Check error 213:19. (Errno = 2)
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license.
2011-07-12 14:36:53 [3828] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:53 [3828] AMT: Starting Data Collection for SWTag_Init()
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5.5-Win-GM;outMappedLEID = MasterCollection-CS5.5-Win-GM, unused =
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() productPayloadCode = {10355145-8A4C-47F3-994B-B9B81B4DABF5};driverPayloadCode = {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:53 [3828] AMT: SWTag_Init() Tags Arguments CS5.5 Master Collection; MasterCollection-CS5.5-Win-GM;
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() License Status = unlicensed
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Tags 922987061892725121064922; 5.5; TRIAL
2011-07-12 14:36:53 [3828] AMT: DoISOTagging() Product Version 5; 5
2011-07-12 14:36:53 [3828] performance: AMTObtainProductLicense took 264.250214 ms
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:55 [3828] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:55 [3828] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2011-07-12 14:36:55 [3828] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\updaternotifications.dll
2011-07-12 14:36:55 [3828] ALMService: Terminating
2011-07-12 14:36:55 [3828] SLCoreService: Shutting down SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:55 [3828] SLCoreService: Service destruction took 0.1 ms and succeed.
2011-07-12 14:36:55 [3828] ALM: _info_: End ALM
2011-07-12 14:36:55 [3828] performance: AMTReleaseProductLicense took 8.363639 ms
2011-07-12 14:36:55 [3828] AMT: END SESSION.
2011-07-12 14:36:57 [864] AMT: START SESSION, library version 4.0.0.21,4.0
2011-07-12 14:36:57 [864] AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
2011-07-12 14:36:57 [864] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2011-07-12 14:36:57 [864] AMT: Virtualization Turned off
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
2011-07-12 14:36:57 [864] PCDService: PCD Service in threaded mode
2011-07-12 14:36:57 [864] performance: AMTPreObtainProductLicense took 10.155994 ms
2011-07-12 14:36:57 [864] PCD thread: PCD thread started
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Adobe_OOBE_Launcher.dll
2011-07-12 14:36:57 [864] AMT: App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT\application.xml
2011-07-12 14:36:57 [864] config: Found payload code {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] PCDService: found driver code {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: config: Host app was installed, using installed license configuration.
2011-07-12 14:36:57 [864] PCDService: No value for key [FLMap] in hive [Photoshop-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: Setting current license to the driver at startup because no mapping was found.
2011-07-12 14:36:57 [864] config: Setting current license to MasterCollection-CS5.5-Win-GM [ALL]
2011-07-12 14:36:57 [864] config: payload code: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] config: driver payload code: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: driver licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current licensing code: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] config: current locale code: ALL
2011-07-12 14:36:57 [864] config: Done loading configuration
2011-07-12 14:36:57 [864] AMT: Locale from PCD [0] = en_GB
2011-07-12 14:36:57 [864] AMT: Reordered Installed App Product Locale [0] = en_GB
2011-07-12 14:36:57 [864] config: Setting insalled locales
2011-07-12 14:36:57 [864] config: Changing locale to "en_GB" because old locale "" is not in the new list of installed languages
2011-07-12 14:36:57 [864] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\asneu.dll
2011-07-12 14:36:57 [864] AMT: config: Finding license info for payload: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: PayloadCode: {10355145-8A4C-47F3-994B-B9B81B4DABF5}
2011-07-12 14:36:57 [864] AMT: config: Driver PayloadCode: {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] AMT: config: Installed LicensingCode: MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [BridgeTalkCode] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] AMT: config: Registration is suppressed.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Growl] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [Updates] in hive [{10355145-8A4C-47F3-994B-B9B81B4DABF5}] in master.
2011-07-12 14:36:57 [864] AMT: Application can be serialized (sif file found).
2011-07-12 14:36:57 [864] PCDService: No value for key [SN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL licensed serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [AMTConfigPath] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] AMT: First launch (serial [92298703989008908851]).
2011-07-12 14:36:57 [864] AMT: Application state initialized. Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Obtaining client features from cache.
2011-07-12 14:36:57 [864] AMT: Obtaining client product info from cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] AMT: Forcing first launch workflow because product is not licensed from previous launch.
2011-07-12 14:36:57 [864] AMT: AMT: Obtaining Product License.
2011-07-12 14:36:57 [864] AMT: Launch Workflow not yet done in foreground in this session.
2011-07-12 14:36:57 [864] AMT: Starting First Launch Workflow
2011-07-12 14:36:57 [864] AMT: Running in PROV_APP
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_ACCEPTED] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [EULA_PHASE] in hive [MasterCollection-CS5.5-Win-GM] in cache.
2011-07-12 14:36:57 [864] uiswitch: Suppressing EULA display on requst
2011-07-12 14:36:57 [864] AMT: Starting ALM workflow.
2011-07-12 14:36:57 [864] AMT: Initializing ALM for serialized activation.
2011-07-12 14:36:57 [864] ALMService: Initializing as licensed app
2011-07-12 14:36:57 [864] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2011-07-12 14:36:57 [864] SLCoreService: Starting up SLCore 1.7 Release (build 1.7.26.242757).
2011-07-12 14:36:57 [864] SLCoreService: Service construction took 0.0 ms and succeed.
2011-07-12 14:36:57 [864] ALM: _info_: LEID passed MasterCollection-CS5.5-Win-GM is used to configure SLCore = 0
2011-07-12 14:36:57 [864] ALM: _info_: Host app is Licensable App
2011-07-12 14:36:57 [864] PCDService: No value for key [Photoshop-CS5.5-Win-GM{|}6] in hive [SSC-CS5.5-LE-Dominance] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID Photoshop-CS5.5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID VideoSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT
2011-07-12 14:36:57 [864] ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [MediaTag] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in master.
2011-07-12 14:36:57 [864] config: No media tag found for payload {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] config: Using default media policy RET
2011-07-12 14:36:57 [864] ALM: _info_: MediaTagPolicy is RET
2011-07-12 14:36:57 [864] PCDService: No value for key [NTL_WO_SN] in hive [MasterCollection-CS5.5-Win-GM] in master.
2011-07-12 14:36:57 [864] ALM: _info_: Canonical LEID is Photoshop-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Driver LEID is MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [922987039890089088516140] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5.5 Master Collection\AMT\SLConfig.xml]
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2011-07-12 14:36:57 [864] ALM: _time_: (func: ALM_Initialize, duration: 0.031 sec)
2011-07-12 14:36:57 [864] AMT: Performing ALM silent license verification.
2011-07-12 14:36:57 [864] PCDService: No value for key [EncryptedSerial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] PCDService: No value for key [Serial] in hive [{D8D2B468-8342-411A-8760-BCC362C3408F}] in cache.
2011-07-12 14:36:57 [864] config: No pre-serial number found in {D8D2B468-8342-411A-8760-BCC362C3408F}
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}en_GB] in cache.
2011-07-12 14:36:57 [864] config: No en_GB provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] PCDService: No value for key [PSN] in hive [MasterCollection-CS5.5-Win-GM{|}ALL] in cache.
2011-07-12 14:36:57 [864] config: No ALL provisional serial number found in MasterCollection-CS5.5-Win-GM
2011-07-12 14:36:57 [864] ALM: _info_: Validate license at Pre-Chrome time
2011-07-12 14:36:57 [864] ALM: _info_: Searching license for locale en_GB ...
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Found existing serialization under LEID MasterCollection-CS5.5-Win-GM, the serial number locale is en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: Cached license is expired for locale en_GB, continue the search to next locale
2011-07-12 14:36:57 [864] ALM: _info_: No valid license found, fall back to the most preferred locale: en_GB
2011-07-12 14:36:57 [864] PCDService: No value for key [922987061892725121064922] in hive [RejectedSNDomain_CS5] in cache.
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2011-07-12 14:36:57 [864] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_GB

Has anyone else run across Error 213.23 or cpsid_83578?

Hi All,
I have a Master Suite CS5 installation problem on Windows 7 64 bit - Have exhausted first layer of tech service. The 3 tech service persons do not have a solution for the errors shown below. Next layer of tech service will call back. It has been 2 days…
I can install all programs except for AE, AF, and FL. Although I can install the other programs I cannot open any of the classical programs such as PS, AI, DW, etc. When I try, I get the following messages:
“A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen - Error 213.23”
Ran AdobeSupportAdvisor – the following errors came up “licensing program cpsid_83578 launch and serial # language do not match CS5”.
Has anyone else run across Error 213.23 or cpsid_83578?
Thanks,
Randy

Hi, Wonder if you found a solution yet??
I've just purchase PS CS5, and run into the same problem and error message when I install it (Windows 7 /64bit). Tried to install it from the Administrator account and then it works, but when I log on to any other account CS5 is not available/working.
Any new suggestions are highly appreciated!
Einar

CS5 Design Standard. Will not activate on new HDD following transfer from old HDD. Shows Error 213.10 Have serial number/s etc.

I recently encountered a problem with a HDD drive. So I had to replace it with a new one. Fortunately I managed to recover the data and applications on the original drive.
However when I transferred and installed the Adobe CS5 Design Standard suite on the new HDD it will not open any of the Adobe applications.
It prompts an error 213.10 each time. I can't see where to deactivate or reactivate.. please advise suggested course of action.
Also, will I be able to successfully access my previous files after the reinstallation/activation?
Many thanks
R

Reinstall properly. Activation cannot work because in the technical sense it simply isn't there. You screwed it. Run teh cleaner tool if necessary and contact support to reset activations.
Download CS5 products
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Adobe Photoshop Elements 12-Error 213:5

I sucessfully installed Elements 12 on my Mac Mini OS 10.9.2. Elements Organizer ran without a problem. On trying to launch Photoshop Elements 12 I received the error message Error 213:5. After reading through discussions from folks having the same or similar problem and trying the various suggestions given in those discussions I gave up and decided to post the problem again in hopes someone might help. Here is what I have done so far: Repaired permissions, Uninstalled all older Elements, Made sure permissions in the Library ->Application Support->Adobe were set to read & write, Uninstalled Elements 12 and re-installed it, even copied the installer package onto my hard drive and used that to install, re-started the computer numerous times (i.e., after each change was made). When I try to launch Photoshop Elements 12 I continue to get this screen
Thanks in advance to anyone who has a solution.
Don

Hi GreenLynx,
You have a permission issue with your SLStore directory. I would recommend completing solution 2 of "Configuration error" CS5 -
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html#main_SLStore.

Wont open the programme ERROR:213:19

I have just downloaded the Dreamweaver trial and I cannot open the programme, a message comes up saying that there is a problem with the licensing and to quote ERROR: 213: 19, I have tried restarting my laptop and then trying to reopen the programme but this did not work. Can anyone help?

Hi Abbie1234,
Can you try the solution in this doc? Error "Licensing has stopped working" | Mac OS
Found another doc that should help. It is for Acrobat but should work for DW too Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI
Thanks,
Preran

Why do I keep receive error 213:19

Why do I keep receiving the error 213:19 when trying to open internet files?

Look at this link:
http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
or this one:
http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html

Acrobat Pro Installation Error 213:19

What is Error 213:19 and how do I fix it? I receive the message after an apparently successful download of my subscription to Acrobat Pro tonight and after I sign on to Adobe.com. The verbiage refers to "there was a problem licensing the product. Please restart your computer and relaunch the product." I have done this several times and still the same message. Chat support is closed.

Refer
Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI

Cant open ADOBE PRO XI.....says ERROR 213:19

CANT OPEN ADOBE PRO XI

Hi Baemde hurtado,
Please refer to the following Kb article: Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI

I reinstalled Creative Suite 6 Design & Web Premium, now when I open a program it says error 213:19

It says there is a problem with the licensing of the program. I reinstalled it on my laptop after it went for repairs and got a new hard drive.

Please refer the KB Docs :
http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
http://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.html

Configuration error 213:5

Upgraded to CC on desktop (Mac pro-10.8.4) and laptop (MacBook pro-10.8.4) everything works fine on the dtop machine but I get the following message on the laptop
Configuration Error
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5
http://www.adobe.com/support/
This happens with all the software I have tried to open (Ps Id Ic Ai Pr Sg Au Pl Ae An Fl Dw) except Muse, Lightroom, Reflow, Code, Scout and Bridge
any ideas how to proceed?

Hi,
You have a permission issue with your SLStore directory. I would recommend completing solution 2 of "Configuration error" CS5 -
http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html#main_SLStore.
-Pragya

Error 213:19 New computer and Premiere Elements is on it..can't access

I have a new HP and Premiere Elements is part of the software, but I can't get it to open. I get error code 213:19 Licensing error. Help!!!

jomont48
What version of Premiere Elements do you have and on what computer operating system is it running?
Please review the Adobe document on this error and its solutions for it.
Error 213:19 | Problem has occurred with the licensing of this product
ATR

What does Error 213:19 mean?

I had installed Adobe Photoshop 10 and Adobe Premiere and now have error 213:19 on my one computer. I need help. Can you tell me what to do?

Ensure you are not running from a user account with limited permissions. Otherwise see if this tech note helps:
http://helpx.adobe.com/photoshop-elements/kb/licensing-problem.html

Error: 213:19

I try opening my trial for Photoshop CS5.1 but it will not open up. It says I have a problem with the licensing of the product. What should I do?

It looks like you are having an issue with your permissions to write to your drive. I would recommend trying the solution listed in Error 213:19 | problem has occurred with the licensing of this product | Acrobat X - http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html. Please feel free to respond to this thread if you have any questions about the steps listed within the document.

Problem error:213:19

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