Problem Event :APPCRASH=Application:iTunes.exe=Fault Module QuickTime.qts

Dear Friends,
When i usb-connect my iphone to computer, i-tunes opens and says "ITUNES HAS STOPPED WORKING" and it shuts down.
If any body faced this problem, Please advice me how to connect to itunes, i cannot upload or download anything from iphone. iam stuck with this.
this started happening after I-tunes got updated.
I HAD UN-INSTALLED AND RE-INSTALLED ITUNES,QUICKTIME COUPLE OF TIMES, STILL SAME ERROR.
please see below the details of this errors
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 8.0.2.20
Application Timestamp: 4925c4fe
Fault Module Name: QuickTime.qts
Fault Module Version: 7.60.92.0
Fault Module Timestamp: 49628b19
Exception Code: c0000005
Exception Offset: 00a02227
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 720c
Additional Information 2: 87abfdde4e44868a2d32f6948e899598
Additional Information 3: f90e
Additional Information 4: 9e28fae53134737dc3d52f78b3058022
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
same error on windows-xp and vista.
it used to work fine before the itunes updates.
Thankyou.
Shankar

I had this same problem, and to solve it I had to remove iTunes and revert back to older version. Also, when you do this, you have to remove the iTunes Library.ilt file or else you will get an error message saying it was created with a newer version of iTunes. So what I'm trying to say is don't install the iTunes 8.1 update just yet.

Similar Messages

ITunes Crashes when I plug in my iPhone - fault module: QuickTime.qts

About a week ago iTunes started crashing as soon as I plugged in my iPhone 3Gs
To the best of my recollection I had not changed anything.
iPhone is running OS 4.1 iTunes version 10.0.1.22 on Vista
Here is the crash report:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.0.1.22
Application Timestamp: 4c9c64ce
Fault Module Name: QuickTime.qts
Fault Module Version: 7.68.75.0
Fault Module Timestamp: 4c87d299
Exception Code: c0000005
Exception Offset: 0082e606
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Extra information about the problem
Bucket ID: 2041854243
I decided before I did any "real" troubleshooting I would do a clean uninstall of iTunes as listed in HT1923 then install the latest version of iTunes.
I just installed 10.1.1.4 but the problem is the same with the new version. Here is the crash report:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.69.80.9
Fault Module Timestamp: 4cf4536a
Exception Code: c0000005
Exception Offset: 0082e426
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
I have checked my C:\Windows\system32 directory and Quicktime related files present are limited to the three files I think I should expect to see:
quick.ime
QuickTime.qts
QuickTimeVR.qtx
any help would be sincereely appreciated!!!!
Thanks,
Jim

b noir:
Thank you for the quick reply.
I did have 15 or so podcasts on my iPhone (sync-ed through iTunes).
On reviewing them I noticed that one of the episodes had a Japanese Kanji charatcter at the end of the name "ah-ha" I say that must be the one!!!!
Well I deleted that one podcast from the iPhone but it made no difference.
I then deleted ALL of the podcasts from the iPhone but still, I get the same crash on iTunes.
I get the "recognition beeps" that Vista has noticed I plugged in the iPhone, but the iPhone never gets displayed as an item in the bar on the left side of the screen, and then iTunes crashes...
Here is the latest crash report:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.1.4
Application Timestamp: 4d06bba9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.69.80.9
Fault Module Timestamp: 4cf4536a
Exception Code: c0000005
Exception Offset: 0082e486
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e

Faulting application iexplore.exe, faulting module jvm.dll

I see there are a few posts on this sort of problem, but please bear with me as this is somewhat different.
I develop a browser Add-on and one of my customers is experiencing an IE7 crash using Oracle/Jinitiator, with an event log message:
Faulting application iexplore.exe, version 7.0.6000.16827, stamp 49a74cd5, faulting module jvm.dll, version 0.0.0.0, stamp 4469a9b3, debug? 0, fault address 0x00050e18.
This may be related to my Add-on, so I'd like to know of any reasons that an Add-on could cause this situation. I see from other posts that it can be caused by an Add-on using a different JVM to the one used by the oracle app, however we don't include a jvm or use any java code, so it seems like it must be a different problem. The crash occurs on start-up of the oracle app and I'm told they're using Jinitiator on Win XP SP2. I don't know the details of their jvm or jinitiator versions.
I'm completely unfamiliar with oracle apps and JInitiators, so any pointers would be great. E.g. suggestions for them that may work around any such problem (like upgrading to latest JVM), or possible causes of any conflict between my Add-on and Jinitiator.
As my customer's app is not externally accessible I've not yet been able to replicate this. Here's another question (Example Oracle Forms app viewable online? asking for example apps that I might be able to use to replicate this.
thanks,
- Rory
Edited by: user11176059 on 18-May-2009 04:25

Our browser Add-on is only available for IE, and the problem only happens when the add-on is running. So we've not tried Firefox but it wouldn't help unfortunately.
- Rory

Faulting application rfcexec.exe, faulting module ntdll.dll

On a dev PI 7.1 SPS 8 server (Windows Server 2003, MS SQL 2008 DB, single host) I am getting this error in the Windows Application Log:
Faulting application rfcexec.exe, version 7100.80.14.21962, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x000000000003bbfb.
I have not been able to find anything specific on OSS or Google about it.
I have updated the Visual C++ files to 2005 Service Pack 1 Redistributable Package ATL Security Update, patch 8 but this did not resolve the issue.
Any idea what it causing it?
Thanks.

Hi Paul,
besides ensuring your latest latest DLL, as specific in note 684106, i.e latest executables, latest DLL library,
I have no further idea. This could be compatibiltity issue with microsoft platform.
Maybe can open a case with Microsoft, because ntdll.dll is from Microsoft, not SAP.
some registry cleaning program, to scan all your dlls, identify and eliminate problematic dlls, could be helpful....probably.
Regards,
Vincent

Event 1000, Application Error (Faulting application name: w3wp.exe - Faulting module name: KERNELBASE.dll)

Hello Guys,
While running a web application am getting an error like: Remote server not responding. Below are the details of event viewers which been captured at the same time when this error happened:
Event 1000, Application Error
Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bd0eb
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e211da1
Exception code: 0xe053534f
Fault offset: 0x000000000000a88d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event 1001, Windows Error Reporting
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: w3wp.exe
P2: 7.5.7600.16385
P3: 4a5bd0eb
P4: KERNELBASE.dll
P5: 6.1.7600.16850
P6: 4e211da1
P7: e053534f
P8: 000000000000a88d
P9:
P10:
Attached files:
C:\Windows\Temp\WERC9CD.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WERC9CE.tmp.hdmp
C:\Windows\Temp\WEREE30.tmp.mdmp
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_w3wp.exe_30877924d6b2c607fe88a8718915f25fb79093_cab_e905f2b0
Analysis symbol:
Rechecking for solution: 0
Report Id: d46a6849-8f6a-11e1-98af-00215e6e4855
Report Status: 4
This is an priority issue which we are facing in IIS. IIS is configured for Framework 2.0 and underlying OS is - Windows
Server 2008 R2 Standard.This issue is replicable and occurring frequently Please suggest how to resolve it. Any input related to above issue is appreciable.

Please refer similar discussions and see if they help
Faulting application name: w3wp.exe
http://telligent.com/support/communityserver/community_server_2008/f/288/t/1067447.aspx
Event ID: 1000, Faulting application w3wp.exe, faulting module unknown,
http://social.msdn.microsoft.com/forums/en-US/clr/thread/9be88a2f-c8cc-4a73-9371-45ab73982123
For IIS related queries, please post them in IIS forum - http://forums.iis.net/
A UNIVERSE without WINDOWS is CHAOS !
This posting is provided "AS IS" with no warranties or guarantees and confers no rights.
About Me !!!

Faulting application itunes.exe, version 8.0.2.20

I have iTunes error out a lot now. The Windows Event Log shows this:
Faulting module quicktime.qts, version 7.55.90.70, fault address 0x001517a4.
I get this if I leave iTunes idle for awhile. Any idea how to avoid this one?

I have the same problem. But everytime I connect my iPod touch I get this error. Only just started happening in the last few weeks, I can't identify what I have changed to cause it, or exactly when it started. It works fine on the work computer. Only new thing I can think of is I attached my PIXMA MP800 printer otherwise only other things I have done is I had to hard reset the iPod touch and I have updated some of the apps on it via wireless connection.

Description Faulting Application Path:     C:\Program Files\Safari\Safari.exe Problem signature Problem Event Name:     APPCRASH Application Name:     Safari.exe Application Version:     5.34.57.2 Application Timestamp:     4f982b5e Fault Module Name:

Description
Faulting Application Path:    C:\Program Files\Safari\Safari.exe
Problem signature
Problem Event Name:    APPCRASH
Application Name:    Safari.exe
Application Version:    5.34.57.2
Application Timestamp:    4f982b5e
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18015
Fault Module Timestamp:    50b83b16
Exception Code:    80000003
Exception Offset:    0003491e
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:    3349202712

im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.7.0.21
Application Timestamp:    504d85d9
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000000
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

My itunes will not work and this is the error message. Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     QuickTime.qts_un

Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          11.0.1.12
Application Timestamp:          50c8fc7e
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4ea5d609
Exception Offset:          653f1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

ITunes stops working moments after selecting . Microsoft offers to find solution but no response?Problem Event Name: BEX Application Name: iTunes.exe Application Version: 11.2.2.3 Application Timestamp: 5383f31a Fault Module Name:

Microsoft report gives details of problem:
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
11.2.2.3
Application Timestamp:
5383f31a
Fault Module Name:
StackHash_0a9e
Fault Module Version:
0.0.0.0
Fault Module Timestamp:
00000000
Exception Offset:
00000008
Exception Code:
c0000005
Exception Data:
00000008
OS Version:
6.1.7601.2.1.0.768.3
Locale ID:
2057
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
I have tried reloading the iTunes player but same thing happens after selecting it.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

My itunes wount open when i try to open it this message comes up Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.6.3.25   Application Timestamp:     4fd16377   Fault Module Name:     CRYPTU

when i try to open my Itunes this Message comes up
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.6.3.25
Application Timestamp:    4fd16377
Fault Module Name:    CRYPTUI.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4ce7b847
Exception Offset:    68221040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

My itunes wont work. I keep getting this Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.7.0.21   Application Timestamp:     504d85d9   Fault Module Name:     QuickTime.qts_unloaded   Fault

My itunes usnt working. I keep getting this message.
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.7.0.21
Application Timestamp:          504d85d9
Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          4f8f8a5b
Exception Offset:          70be1040
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.0.6002.2.2.0.768.3
Locale ID:          1033
Additional Information 1:          b9b5
Additional Information 2:          063aa4ebde4a7a45f8c482e6ed282861
Additional Information 3:          b251
Additional Information 4:          0639314542445d4694fa87cff3be7aa4

Fault Module Name:          QuickTime.qts_unloaded
Fault Module Version:          0.0.0.0
Try updating your QuickTime player to the most recent version.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec351   Fault Module Name:     MSVCR80.dll_unloaded   Fault Module Version:     0.0.0.0   Fault Module

Installed itunes for 64 bit windows 7 as instructed.
Installation successful, but upon opening itunes, I get this message:
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.3.1.55
Application Timestamp:    4deec351
Fault Module Name:    MSVCR80.dll_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4dcddbf3
Exception Offset:    72c129e1
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.768.3
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've uninstalled and installed 3 times and get the same problem.
Please advise!

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Problem signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     11.0.1.12   Application Timestamp:     50c8fc7e   Fault Module Name:     StackHash_0a9e   Fault Module Version:     0.0.0.0   Fault Module Times

ITunes app crashed after startup with following errors.
Problem signature:
Problem Event Name:                        BEX
Application Name:                             iTunes.exe
Application Version:                           11.0.1.12
Application Timestamp:                     50c8fc7e
Fault Module Name:                          StackHash_0a9e
Fault Module Version:                        0.0.0.0
Fault Module Timestamp:                  00000000
Exception Offset:                                00000000
Exception Code:                                  c0000005
Exception Data:                                   00000008
OS Version:                                          6.1.7601.2.1.0.256.4
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
Any ideas, tried reinstalling ITunes, no change.

I am encountering the same thing as I am trying to restore my iPhone. How to fix this? I tried repairing iTunes. Still having the issue.

Itunes not workin and the problem displays - m signature:   Problem Event Name:     BEX   Application Name:     iTunes.exe   Application Version:     10.5.3.3   Application Timestamp:     4f14cc3d   Fault Module Name:     QuickTime.qts_unloaded   Fault Mo

i tunes not working and the problem its displaying is
m signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.5.3.3
Application Timestamp:    4f14cc3d
Fault Module Name:    QuickTime.qts_unloaded
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    4cf45322
Exception Offset:    706e1040
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
please help.

im having this problem to ive uninstalled and installed but this still comes up!!
Problem signature:
Problem Event Name:    BEX
Application Name:    iTunes.exe
Application Version:    10.7.0.21
Application Timestamp:    504d85d9
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000000
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    5129
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

CS5 has stopped working pop up everytime when selecting fonts. details: Problem signature:   Problem Event Name:APPCRASH   Application Name:Illustrator.exe   Application Version:15.1.0.39   Application Timestamp:4d76c9e3   Fault Module Name:CoolType.dll

Stops responding, etc
details
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Illustrator.exe
Application Version:    15.1.0.39
Application Timestamp:    4d76c9e3
Fault Module Name:    CoolType.dll
Fault Module Version:    5.7.83.9418
Fault Module Timestamp:    4c296b69
Exception Code:    c0000005
Exception Offset:    00021ae1
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    8e1b
Additional Information 2:    8e1b636bd3438ac15d03ef1549553b25
Additional Information 3:    1b31
Additional Information 4:    1b316dab8b65bf468124c367b4a50e14

But I am assuming that when I make the installer, the 32-bit Run Time Engine is appened with the installer, as show below
Since from the picture you can see its including the support installers from '\Program Files (x86)\'
The application runs queries to fetch data from database in SQL server 2008, and for that I am using a Microsoft SQL Native Client 2008 R2 64 bit ( this is the only version that installs on either PC, even the one on which I developed my LV Application).
I am not using any driver, only toolkits for reports - and for that I un-checked the "Remove unused polymorphic VI instances" when making the executable, otherwise LV throws up an exception that share variable are not being included.
Yes I did reboot every time after I ran the installation.
Still getting the same error.

Problem Event :APPCRASH=Application:iTunes.exe=Fault Module QuickTime.qts

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