Problem for install creative cloud

Hi, i'm French, I live in South Korea and I want test the new PhotoshopCC for retina, but I have an error message :
And this error for Creative cloud :
Thank you

Hi alex100710,
Kindly check the below mentioned link.
Error "Failed to Install" Creative Cloud Desktop application
Thanks,
Atul Saini

Similar Messages

Problem while installing Creative Cloud

I am have a problem installing Creativ Cloud Desktop. I donload it on to my computer and start the setup. It says initailizing installer, then an error type of message pops up telling me to install CC, even though I just tried to.
The error message looks like this: http://gyazo.com/90688b18627d8fa61d713c714fe076d0

We can't know. you have not provided any system information or otehr technical details.
Mylenium

Problem With Installing Creative Cloud

Every time I try to install Creative Cloud, this message pops up saying, "Adminitrative privileges are required to continue with installation." I Am on the administrator account and i'm not sure what I should do. Does anyone know how to deal with this?

Hi Magenta1234,
You wrote "Every time I try to install Creative Cloud, "
How many times do you need to install Creative Cloud ? Ideally it is a one time process, once installed you can access it from the task bar (in Windows) and on top-right of Mac (Near the clock).
message pops up saying, "Adminitrative privileges are required to continue with installation."
The prompt you may be getting could be of UAC (user access control) set on your computer. Which is a windows features.
http://windows.microsoft.com/en-in/windows-vista/what-is-user-account-control
If you want you can turn off this feature fro Control panel.
--Manish

Lightroom 5.7 problem after installing Creative Cloud Photoshop 2014 Trial.

My Lightroom was working fine earlier today. However I wanted to edit some photos from my new Fuji x100T in Photoshop. When I tried to go into my CC 5 Photoshop, it wouldn't load the photos because my Camera Raw Plug-In wasn't up to date and when I tried to update it, it wouldn't update it for CC5 past the version I already had which is 6.7. So I broke down and downloaded the Photoshop CC 2014 trial so I would have the most recent Camera Raw Plug In. After installing it, I tried to open Lightroom and got the message: "Configuration Error. Pleas uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help and mention Error 5. I have never had to uninstall a Lightroom version to be able to install an upgrade and I am concerned about losing information (presets, ratings,Maybe photos) if I do. Not sure why I am getting this message for a program which was working perfectly up to the moment I installed the CC Photoshop Trial. Help! I have work I need to do in Lightroom (and Photoshop) tonight and it is a big problem that I can't use Lightroom.

Hi Jeff,
Thank you for your reply.
No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
Joanna

Problem Re-Installing Creative Cloud - trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No

trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?

If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys

I had a problem in installing creative cloud trial version

Problem in installing trial version

Prajutanu in what way are you facing difficulties? Do you receive any specific error message?

The problem with installing Creative Clouds

What does mean "error 202"?

Zanzamar do you have sufficient disk space and write access to the temp directory? Are you on a managed network? Which operating system are you using?

How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

HI, How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?
Problem: I can not use my Adobe account, for install Creative cloud (PS & Lr), on the second computer. Creative Cloud offers me to buy Ps CC & Lr. But only if you start Ps programm ask me to enter the key, Lr is started without the key requirements.
No message that limit exceeded usage.
MAC OS 10.10.2
russian languane
I need to buy more Creative Cloud ?!

Hi, Tnank You for answer,
Well, then I have a problem I can not run Ps on the second Mac, required or buy, or enter the code ... What do I do?

Problem to download Creative Cloud for desktop

I've just joined to Creative Cloud membership, I've the system MAC OS 10.6.8. My problem is that the download window of creative suite remains always in the same position of download, when I try to switch off the download it doesn't work... I have to restart the system...

Hello,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. You did already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Adobe application manager keeps opening and will not allow me to install creative cloud

Adobe application manager keeps opening and will not allow me to install creative cloud. I am trying to sync fonts and the install is not working. The adobe application manager will open on its own and not allow the creative cloud app to install. I do have other creative cloud products installed however the creative cloud installer icon is not appearing in my toolbar nor does creative cloud show up as an app. I get an error message that I must have creative cloud installed when I try to sync fonts via the type kit to photoshop.

Hello ducky,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
Sometimes the "opm.db file" is the culprit. In this case you should delete it.
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

How can I install Creative Cloud Desktop on a MacBook Pro running Parallels Desktop and Windows 8.1?

Does anyone have any help for installing Creative Cloud on a MacBook Pro running Parallels Desktop and Windows 8.1? I downloaded the app, double-clicked it, said yes to allowing it to change my system, and received a notice of installation failure with Error code 1000. Any help much appreciated.

RogueResearcher please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to install the Creative Cloud Desktop application. If you continue to experience Error Code 1000 can you please post a screen shot of the error? Please see FAQ: How do I capture and post a screen shot or video? for information on how to post an image.

Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe.

Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?

Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

How to get a fresh start to successfully install creative cloud for mac?

I start with install creative cloud for download trials, however, since I'm in China, the creative cloud somehow automatically defaults and installs the software in Chinese version(for example, there is no way that I can choose the language of premiere, then it already been installed in my mac system in Chinese). I thought that perhaps it's because my account is set in China, then I try to uninstall all the trials, and try to delete creative cloud from my mac ios platform, but because I'm not familiar with the IOS platform, I think I didn't delete the creative cloud properly, after that, even I successfully install the English version of PRE, the creative cloud couldn't work. And I couldn't open AE v12.0 with mac IOS v10.9.4 unless upgrade AE to v12.0.1, and since the creative cloud wouldn't work, the adobe application manager is also not working. When I try to open application manager it shows this(even though the creative cloud is already installed):
And I download creative cloud again from the URL, try to install, after that, creative cloud is running, but it shows still damaged.
So all in all, how could I fix this crisis circle?
How could my IOS system get a fresh start to install the creative cloud, it's there some files that I suppose to delete or what? Please try to give me a clear instruction with this, there are similar problems with people around me as well, I want to help them, too.
And also what is the difference between adobe application manager and creative cloud?
Look forward to your reply, thanks.

Hello,
Please see this link- http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
~Deepak

Error 48 when installing creative cloud for desktop on mac

hi jeff when installing creative cloud for desktop we have this problem, tried everything but no success on mac osx lion the message that gives creative cloud for desktop app on installing is this: error code 48, a critical file/directory can't be access
I had the app but i decided to remove it because i have logged in in other machines, the log in windows told me to close the session on the other machine, i did that, and then started the problems
Now I'm stuck, have tried most of the solutions on the web and adobe forums and nothing works
Please help
Thanks so much

Provide the relevant CC app install logs.
Troubleshoot Creative Cloud download and install issues
Mylenium

Problem for install creative cloud

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