Problem getting HP Officejet J4680 to show up in Solution Center

I changed my router to a Netgear WNR2000 v3, and now I can't get my HP Officejet J4680 to show up in Solution Center. I can print to it, but I now have no way of scanning to files. I've tried uninstalling/reinstalling both software and the printer, but I still can't get it to show up. I've also reset the printer to factory defaults and changed the IP address as suggested.
I also discovered that Document Manager won't open.
Please help.

It is an iTunes problem
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests

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This question was solved.
View Solution.

Hi Sandy,
The HP Solution Center is part of the software provided for older HP products, It is not part of the HP Software for the 6700 and cannot be used with the specific model.
You may access the software by clicking the Windows icon ( ), click HP , click All Programs , click the HP Officejet 6700 folder, then click the HP Officejet 6700 icon. The printer software opens.
Regards,
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet pro l7580 cannot reinstall hp solution center

I have a Win 7 Home Premium w/SP1, MS updates current to 5/27/2014
I wireless connect to Officejet Pro L7580. We have Verizon FIOS & wireless phones.
The L7580 is connected via Ethernet to a 2nd PC w/ Win 7 Home Premium w/SP1 & fairly current MS updates.
I have been using the above setup for 2+ years along with HP Solution Center for scanning, printing from either PC without any problems.
Then I upgraded the Verizon router to have WPA2 security about 6/2/14. I am able to print as I have done before but HP Solution center gave me an error msg:
Solution Center cannot run because installation is not complete. Would like to be able to post a jpg.
1. Based on some review of forums, I reinstalled the L7580 using complete download, rebooted - received same error msg when openning HP Solution Center.
2. I uninstalled HP Solution Center, rebooted. Installed the complete L7580 packge, rebooted. HP Solution Center was not installed. Can print as I have before.
I need some help,
Thanks much,
Ken
This question was solved.
View Solution.

Hello Ken I hope you're well!
I saw your post about Solution Center not functioning for you since you upgraded to WPA2 security on your router. If you switch the security to WPA personal, that should help.
Let me know the results!
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
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The page here has troubleshooting steps that may resolve your issue.
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I am not an employee of HP, I am a volunteer posting here on my own time.
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rsfrid
After turning your printer and router off and power then back on, make sure you are still connected to your network and that the router has internet access. You might also check and make sure that HP ePrintcenter is not in a degraded state.
I am an HP Employee

I have an Officejet J4680 that shows Printer Offline

It is connected via wireless with a static IP that the techs at HP assisted me in the set up. If I power cycle the printer, it comes on line for approximately 30 minutes then goes offline and needs to be cycled again.

Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet J4680 and windows 8.1

I went to the drivers section for my OfficeJet J4680 printer and downloaded the Full download for the printer so that I could install in on my new windows 8.1 64bit desktop pc. I had not problem installing or connecting the printer to the desktop (wireless connection only) and I can print. However, when I clicked to use the HP Solution Center I get a message that the HP Solution Center cannot run because my device installation is not complete. I did the same installation process that I had done on my old desktop running XP Pro and on the laptop running Vista Home Premium. But I get that message when trying to use the Solution Center on my new desktop running Windows 8.1 (64bit) Home version.
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Hello @lmhjcr , Welcome back to the Forums! I hope you enjoy your experience
I noticed your posts about the error message "the device installation is incomplete" you are seeing when you attempt to install your printer on Windows 8.1. I am going to share some of my suggestions with you.
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
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Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
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Try the install
I hope my post was helpful, thank you for posting in the community!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1)?

Printer Model, Notebook or Desktop Model Number: HP Officejet J4680 All-in-One Printer
Operating System (including service pack revision): Windows 7 64-bit Home Premium Service Pack 1
Error messages: None
Recent hardware or software changes made to the system: None
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Connection Method: Wireless
Diagnostic Summary
Troubleshooting performed: Yes
First Wireless Network Report:
Everything: Passed
Signal Strength: Excellent
Other networks detected matching your network name (SSID): No
Configuration Summary
Network Name: Correct
IP Address: Correct
Config Source: DHCP
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
Second Wireless Network Report:
Network Name: Was different
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BH
Thanks for responding. What I did today was hard wire the printer to computer. then was able to get my original printer icon back and it was set as the default printer. I deleted the other icons, they were ghosted and I didn't what to use them. the one was a online printer going back to HP. Now I have to got my son to fix the remaining problem I have, with my messing around I somehow change the Network Name on the printer. He is a computer eng working on high tech cameras and also is the administrator of my machine. He has me locked out of administrative rights and for good reason, I wrecked a couple computers and when he built this one for me that was the rule. There is a little info that I don't have to finalize the last step in changing the Network Name back. I have run the printer from the printer control panel and it did find the correct Network and Network Name but is seemed like that is far as I could go. So I'm not that far from completing this project.
LH

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Cheers

Uninstall the HP software using the uninistaller in the HP folder.
Restart your PC.
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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The operating system of the computer. If you require assistance locating this information, please reference this document: http://windows.microsoft.com/en-CA/windows/which-operating-system
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I worked on behalf of HP.

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