Problem getting ringtone from Verizon

I bought a ringtone from his website, and I got popup window telling me I'd be getting a message soon to install the ringtone on my phone.  I never got the message.  Am I stuck paying 2.99 for something I didn't get, or can I fix this somehow?  Thanks.

Guitarzan wrote:
GreatOne: I tried poking around, but there's *so much* information, it's hard to weed through to find what's actually useful.  But I didn't find anything like that.
Dave:  That's the problem, actually.  If I'd downloaded it directly from my phone, it'd already be there.  Instead, my ringtone is in limbo or something. =/
Have you tried to power off your device and turn it back on? It may come in then.  If you don't see it in My Media section....then you could get for a refund.

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