Problem Hearing Me

I just bought a brand new Razr Maxx and everything seems to be working ok except if I call somebody (or if they call me) they can't hear me on the phone.  I can use voice activation and all sounds/notifications and music plays fine.  Does anybody know if I have something set wrong or how I can fix this?  I'd prefer not to do a factory reset because my understanding is that I will lose everything in my phone....Any help is appreciated.

I would Try what MeissaM  Suggested and i will add you can Try ( Clearing of the Cache Partition )--> try this if the Safe Mode Doesn't Work i'll put on here for you to View and Use.. Both of Them..
Safe Mode:
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What is safe mode and how do I use it with the DROID RAZR?
Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.
Enable Safe mode
Power the device off.
Press and hold the Power button then select Power off.
Power the device on.
Press and momentarily hold the Power button.
When the Motorola Dual Core screen appears, simultaneously press and hold Volume Up / Down keys.
Continue to hold the Volume Up / Down keys until Safe mode appears in the lower left.
Disable Safe mode
Power the device off.
Press and hold the Power button then select Power off.
Power the device on.
Press the Power button.
Clearing of the Cache Partition:
These are the Instructions on Clearing the Cache Partition:  For Razr & Razr Maxx
Top Alternate method
Power the device off.
Press the Power button then select Power off.
If the device doesn't respond to input, press and hold the Volume Up / Down then press and holdPower button. When the device screen goes blank release the Power button while continuing to holdVolume Up / Down, proceed with step 3.
Press and hold the Volume Up / Down then press the Power button.
When presented with the Boot Mode Selection Menu release all buttons.
Press Volume Down to select Recovery then press Volume Up.
From the Droid triage screen, simultaneously press Volume Up / Down.
Select Clear the Cache Partition then press the Power button.
Select reboot system now then press the Power button.

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