Problem: HP Photosmart B 209A printer

machine won't print. Message on screen says "Printhead problem...remove all cartrides, then remove printhead. Reinstall printhead and cartridges" This was supposed to solve the problem, but it didn't. Did it twice to no avail. have had printer a whle but has had very little use. Any suggestions? Thanks

Hi albrugil,
I see you are still experiencing a 'printhead problem; despite your troubleshooting efforts thus far. Please take a look and complete all of the recommended solutions in the following document; 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Printer ....
If the issue persists, you can call HP. They can discuss what options are available. You might consider getting a new printhead or maybe they can offer you a discount on a newer printer model. It may be helpful to even let them know you completed all of the steps in HP document #c01944580.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

I somehow disabled my wireless address on my hp photosmart plus 209a printer. I need to know how to

I some how disabled my wireless address on hp photosmart plus 209a print. I need to know how to turn it back on.

DId you just turn off the radio (does the blue light indicate that)? If so, go to Setup > Network and turn the radio back on.
Or did you reset the defaults?
Does your router have WPS? What brand/model is your router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem HP Photosmart B109n-z printer

Last week i've bought a new printer , photosmart B109n-z, installed wireless on my laptob and installed it with USB on my desktop; All works good, just now I often lose my internet connection on my deskto. Have to unplug/plug the internet cable again in the deskto and to reset the router, afterwards in works again...But before the installing of the printer i have never lost the connection with the internet. Is there a solution for this ? With the laptop, no problems....
(router : us robotics ; operating system : Windows xp sp 3)
This question was solved.
View Solution.

OK, is your US Robotics router a DSL modem/router? Is it yours or your ISP's?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.1.100 to .199 Let's use 192.168.1.220
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. <<<<This is important!
- Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Header problem with photosmart 8180 when printing with company letterhead

I print many letters through MS Word 2003. When I print a letter on plain paper, it looks fine and is the correct distance (1 1/2") from the top of the page(s). Our letterhead consists of a 1" dark band with our logo included and our address across the bottom of the page. I then insert our letterhead to print a final, the printer moves the letter (date, name, address and body) down another 1", meaning the printer is using the bottom of the band to measure the top margin. It also ignores the bottom margin of 1" and just prints into the address, instead of going to the next page. Both types of paper are the same 8 1/2 X 11.
We have Konica network printer and I previously had a HP 930 printer and never have seen this before. I have uninstalled the printer and reinstalled and the only change I have made since is to change the the paper type, under "Print", "Properties", "Features", "Paper Type", from Automatic to Plain Paper. Neither helps.
I have an extended email list with HP Customer Care, telling me everything from installing a 990C driver (or virtual printer?) to have me check to make sure I knew how to load paper.
I then spent over an hour on the phone with an HP rep and even gave him control of my computer, to no avail. He thinks he fixed the problem by having me reduce the top margin, to say 1/2" and basically trick the printer into printing at the correct place below the band, but the second page is now too far up because of that.
I hope someone can help. I found it hard to believe that this has only happened to me.
Thanks for any help.
Dean

Hello,
at first, what kind of intemec priter do you use? Is it host or stored ipl mode?
value for intermec pm4i in host mode:
my suggestions is the labelsoftware for this printer and the addon tool for r3.
Best regards,
Nino

Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Photosmart Plus 209a-m install for Windows 8 not working, driver problem?

I am trying to install the driver/software for HP Photosmart Plus 209a-m on my Windows 8 laptop and keep getting "the Wizard has detected a problem with the driver software for the selected printer". Seems like a catch-22 because that's why i'm trying to install it. I have a brand new hard drive (as of today) with nothing else on it except Norton, which i just installed. I shouldn't have corrupted drivers yet. if it's missing, why can't HP get it installed? I've downloaded hppiw and trying to install that. after i get the "problem with the driver" message, i select the option to install the full suite + driver, and it attempts another download (why is it doing that when i already downloaded the software?), then fails with "Your download was cancelled. You can attempt the download again by clicking Retry". Anybody know how to get me out of this loop and get the software installed?

hi,
sometimes norton does block the installation or the drivers download...
i would suggest you to turn of norton and complete the installation and then turn it back on..
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

HP Support Assistant not able to print/scan with my HP photosmart B-209a-m wireless

I am running Windows 7 (64 bit) and rencently my photosmart B-209a-m wireless is not responding when I try to scan or print. I just downloaded the print and scan doctor and I am getting a port match errror. Do you have any suggestions for how I can resolve this issue?
Thank you,

I think your router has issued a new IP address for your printer and the Win software can no longer find the printer.
Let's set a static (non-changing) IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
Next, go to Start > Control Panel > Devices and Printers and delete all instances of the printer.
Finally, re-add the printer in this manner:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart B109n-z (printing problem) please help

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I work for myself and work from home so need to get this resolved asap.
I've checked the cartidge - it's good.
I've checked the connection and print cartridge bay - they're clean.
Please help.
The colour is working fine.
The black ink issue is the same whether printing, scanning, or copying.
And I have tried turning everything off and on again!!!
This question was solved.
View Solution.

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HP Photosmart B109n-z (printing problem)

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I've checked the cartidge - it's good.
The color is working fine.
I have tried turning everything off and on again!!!
I have done the cleaning process and second stage printhead cleaning process.
Can someone give me hand on this?
Regards,
Roberto

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I print to HP Photosmart 8750 Professional printer?

Hello to all.
I have a G3 400 mhz. Blue and White, with Sonnet upgrade to G4 1 gig. Print jobs stopped on HP Photosmart 8750 Professional printer, possibly after upgrading to OS 10.4.10 (printer connected via USB). After reading discussions on this forum, I reset printer system, started from OS disk and repaired permissions and hard drive, ran Tech Tool Pro, did an Archive and Install, downloaded latest drivers from HP, etc. etc.
Now, in HP Setup Assistant, printer is not listed in window, therefore unable to continue with installation. Printer does not show up in Print and Fax and I cannot add printer, as the driver is never installed. Purchased a new USB 6 ft. cord (only 6 ft. allowed for this printer).
Have not used it, as I cannot plug it in until printer listed in window and recognized. Upgraded to 10.4.11, hoping it would solve problem. No such luck. Printed a sample page and test page, and printer worked. Please send detailed instructions, listing each step in successive order. Thank you for your efforts to solve this problem.
Versatile Lady

10.4.x supports the 8700 printer series and has a driver built in for it.
It will not hurt the printer to plug it into the computer at anytime. I have the hp Photosmart 3310 and it doesn't give a hoot about this.
I would do this.
Do this without the hp installation program.
Restart the computer,
restart the printer.
plug the printer into the mac and see if the mac will find it with these instructions.
This is Apple's instructions
1. Disconnect and reconnect every cable between the computer and the printer. Make sure all cables are firmly inserted.
2. USB printers only: Switch the USB cable connection from the current USB port to another USB port.
3. USB printers only: Open Apple System Profiler and click the Devices and Volumes tab. If the printer still does not appear, try a different cable.
4. Try to print again.
Once the printer connects you may want to install any specific hp stuff off the disk.

Problem: HP Photosmart B 209A printer

Similar Messages

Maybe you are looking for