Problem HP Photosmart B109n-z printer

Last week i've bought a new printer , photosmart B109n-z, installed wireless on my laptob and installed it with USB on my desktop; All works good, just now I often lose my internet connection on my deskto. Have to unplug/plug the internet cable again in the deskto and to reset the router, afterwards in works again...But before the installing of the printer i have never lost the connection with the internet. Is there a solution for this ? With the laptop, no problems....
(router : us robotics ; operating system : Windows xp sp 3)
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OK, is your US Robotics router a DSL modem/router? Is it yours or your ISP's?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.1.100 to .199 Let's use 192.168.1.220
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. <<<<This is important!
- Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

HP Photosmart B109n-z (printing problem) please help

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I work for myself and work from home so need to get this resolved asap.
I've checked the cartidge - it's good.
I've checked the connection and print cartridge bay - they're clean.
Please help.
The colour is working fine.
The black ink issue is the same whether printing, scanning, or copying.
And I have tried turning everything off and on again!!!
This question was solved.
View Solution.

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HP Photosmart B109n-z (printing problem)

Hi all,
I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it.
The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents. I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
I've checked the cartidge - it's good.
The color is working fine.
I have tried turning everything off and on again!!!
I have done the cleaning process and second stage printhead cleaning process.
Can someone give me hand on this?
Regards,
Roberto

Hi,
You might try Solution 5 in the troubleshooting document I am linking here:
Ink Quality Troubleshooting
This will show the colors that are printing. There are also addtional troubleshooting steps to follow
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Header problem with photosmart 8180 when printing with company letterhead

I print many letters through MS Word 2003. When I print a letter on plain paper, it looks fine and is the correct distance (1 1/2") from the top of the page(s). Our letterhead consists of a 1" dark band with our logo included and our address across the bottom of the page. I then insert our letterhead to print a final, the printer moves the letter (date, name, address and body) down another 1", meaning the printer is using the bottom of the band to measure the top margin. It also ignores the bottom margin of 1" and just prints into the address, instead of going to the next page. Both types of paper are the same 8 1/2 X 11.
We have Konica network printer and I previously had a HP 930 printer and never have seen this before. I have uninstalled the printer and reinstalled and the only change I have made since is to change the the paper type, under "Print", "Properties", "Features", "Paper Type", from Automatic to Plain Paper. Neither helps.
I have an extended email list with HP Customer Care, telling me everything from installing a 990C driver (or virtual printer?) to have me check to make sure I knew how to load paper.
I then spent over an hour on the phone with an HP rep and even gave him control of my computer, to no avail. He thinks he fixed the problem by having me reduce the top margin, to say 1/2" and basically trick the printer into printing at the correct place below the band, but the second page is now too far up because of that.
I hope someone can help. I found it hard to believe that this has only happened to me.
Thanks for any help.
Dean

Hello,
at first, what kind of intemec priter do you use? Is it host or stored ipl mode?
value for intermec pm4i in host mode:
my suggestions is the labelsoftware for this printer and the addon tool for r3.
Best regards,
Nino

Problem: HP Photosmart B 209A printer

machine won't print. Message on screen says "Printhead problem...remove all cartrides, then remove printhead. Reinstall printhead and cartridges" This was supposed to solve the problem, but it didn't. Did it twice to no avail. have had printer a whle but has had very little use. Any suggestions? Thanks

Hi albrugil,
I see you are still experiencing a 'printhead problem; despite your troubleshooting efforts thus far. Please take a look and complete all of the recommended solutions in the following document; 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Printer ....
If the issue persists, you can call HP. They can discuss what options are available. You might consider getting a new printhead or maybe they can offer you a discount on a newer printer model. It may be helpful to even let them know you completed all of the steps in HP document #c01944580.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Using a repeater with Photosmart b109n wireless printer

I use a Fritz!Wlan repeater on my network. The installation wizard for HP wireless printers cannot resolve which network SSID because there will be 2 of the same thing listed. In this case it will say "Looking for Network" endlessly. To resolve this I had to disconnect my repeater, go through the entire wireless install using the wizard and the USB cable, turn off the printer, plug in the repeater and then turn on the printer. This took a long time to figure out just in case somebody else runs into the same issue although probably not a common thing to have a repeater in your house.

It is not possible to use another router as repeater ....because the main router will generate signals wirlessly .... the second router will also generate the same network name SSID ..... but connected to that signals you are not able to go online ......
The router will only make you online if it is connected to the Internet Cable at internet port on the back .....
So the kind of network you are looking is not possible using two routers ..... but you can use one router & one range extender (WRE54G) to extend the range or you can use Access Point (WAP54G) to repeat the signals .....

Mac 10.5.8 VS Photosmart B109n-z: connection problem

Hi,
i've got a problem with my brand new Photosmart B109n-z.
Two days ago I've installed the software and connected my Mac 10.5 to the printer. I've successfully spent few minutes printing docs wirelessly. Then i turned off Mac & printer and went to bed. The day after, Mac was unable to see the printer. Followed the "emergency instruction" (switch off the router, mac, printer, restart all > that didn't solved the problem). So I uninstalled, then installed and connected again. At this point, Mac was able to see the printer again. New documents were printed successfully. But then, after having turned off the Mac again, here is the same problem of the day before.
I get no error messages, the docs I want to print simply stay in the queue, virtually endlessly.
The printer's connection report states that printer is connected to the wireless. Mac is connected too. But they don't see each other unless i uninstall the printer and then i install it again. And if i turn off the computer, when i turn it on again i experience the same problem. Any hint?
I apologize for my english (i'm from Italy).

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use a high number like 1.229.72.200
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
Printing and copying works perfect, only problem is with scanning. I have used the workaround of going to the printers IP address but this does not allow multipage scans.
i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
-Nanette

HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

New router - how to change wifi settings for Photosmart B109n

I got a new router. How do I change the wifi settings for my Photosmart B109n? I changed the PC wifi settings (no problem). I connected the PC (Windows 7) to the printer by USB cable. In the HP Solutions Centre, when I click on Settings / Network Settings, it tries to open a browser (IE9) page, with the URL being the IP address (192.168.2.3), but it goes to the "cannot display" page. Do I need the HP software CD? (I think I've lost it.) The manual explains how to set up (using the CD), but I can't find how to change settings for a new router.

Glad to see that you have everything solved. If you run into any other problems, feel free to ask.
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Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
I also note that when I have the Bluetooth function turned off, it turns itself on again after a power-off / power-on cycle.
I think the firmware in the printer may have corrupted. Or more probably it could be that the latest HP firmware update for this printer has a bug. However, I cannot re-install the latest version of the firmware for this printer because of another "bug" in the firmware update utility. This firmware update utility bug is documented in another thread.

Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I print to HP Photosmart 8750 Professional printer?

Hello to all.
I have a G3 400 mhz. Blue and White, with Sonnet upgrade to G4 1 gig. Print jobs stopped on HP Photosmart 8750 Professional printer, possibly after upgrading to OS 10.4.10 (printer connected via USB). After reading discussions on this forum, I reset printer system, started from OS disk and repaired permissions and hard drive, ran Tech Tool Pro, did an Archive and Install, downloaded latest drivers from HP, etc. etc.
Now, in HP Setup Assistant, printer is not listed in window, therefore unable to continue with installation. Printer does not show up in Print and Fax and I cannot add printer, as the driver is never installed. Purchased a new USB 6 ft. cord (only 6 ft. allowed for this printer).
Have not used it, as I cannot plug it in until printer listed in window and recognized. Upgraded to 10.4.11, hoping it would solve problem. No such luck. Printed a sample page and test page, and printer worked. Please send detailed instructions, listing each step in successive order. Thank you for your efforts to solve this problem.
Versatile Lady

10.4.x supports the 8700 printer series and has a driver built in for it.
It will not hurt the printer to plug it into the computer at anytime. I have the hp Photosmart 3310 and it doesn't give a hoot about this.
I would do this.
Do this without the hp installation program.
Restart the computer,
restart the printer.
plug the printer into the mac and see if the mac will find it with these instructions.
This is Apple's instructions
1. Disconnect and reconnect every cable between the computer and the printer. Make sure all cables are firmly inserted.
2. USB printers only: Switch the USB cable connection from the current USB port to another USB port.
3. USB printers only: Open Apple System Profiler and click the Devices and Volumes tab. If the printer still does not appear, try a different cable.
4. Try to print again.
Once the printer connects you may want to install any specific hp stuff off the disk.

Error setting up HP Photosmart B109n for wireless from Mac

I am trying to configure my B109n for wireless printing but the setup utility keeps crashing. Printer is USB connected but I want to move it to another part of the room. I am runnin OSX 10.9.2.
Process: HP Setup Assistant [8324]
Path: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/MacOS/HP Setup Assistant
Identifier: com.hp.SetupAssistant
Version: 2.3.12 (2.3.12)
Code Type: X86 (Native)
Parent Process: launchd [163]
Responsible: HP Setup Assistant [8324]
User ID: 501
Date/Time: 2014-04-02 12:58:57.895 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: CD4CC37E-A4CF-B07A-F990-87DC5CF774FD
Sleep/Wake UUID: 43C5067B-3BE5-4FF0-9A93-860D83D611CB
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
Performing @selector(performContinue from sender ACMCustomButton 0x3592b0
Dyld Error Message:
Symbol not found: _WirelessIsAvailable
Referenced from: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/Plugins/WiFi Confirm Settings.WiFiPlugin/Contents/MacOS/WiFi Confirm Settings
Expected in: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
This question was solved.
View Solution.

Hi PaulEich,
Welcome to the HP forums!!
I see from your post that you have a Photosmart B109n that you need to connect wirelessly to your Mac that is running 10.9. I will absolutely do my best to assist you with this!
I believe the reason the software is failing is because it's not intended to be used with the 10.9 operating system. At this time HP does not have full feature software released, you would have to install it via the Apple Updates. Which leads to the next issue, how to connect the printer to your wireless network. To do this, we will have to connect the Mac to the printer to get things setup properly
Please follow this post I did, that has worked for others, to get the printer connected to your wireless network. To restore the network defaults on your printer, please press the Setup option, then Network, then Restore network defaults, followed by Yes. Then to print off the Network Configuration page on your printer please follow the steps below:
On the control panel, touch the button ( ) next to Scan . The Wireless/Scan menu displays.
Touch the button next to Wireless Menu .
Touch the button next to Wireless Settings .
Touch the button next to Print Network Configuration Page .
Touch OK . The Network Configuration Page prints.
Let me know how this goes for you!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Problem HP Photosmart B109n-z printer

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