Problem: I click, the spinning wheel goes on for a while and finally I get the result for what I clicked for! All the time ...

I click, the spinning wheel goes on and on, and finally it clicks in! Does it everytime time ...Could it be MacKeeper fault? I have 90GB available on my mid 2009 13inch MacBookPro with 8GB memory. I am Mac OS X Lion. This is disconcerting. Thanks for any help.

First, Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk. You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.
Then Repair Permissions.
No need to report any Permissions errors........we all get them.
 DALE

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My sister and i have shared an itunes account for a while and we want our own accounts now but she still wants all the music she purched on the joint account and i still want all my app purchases for my ipod touch.

is there any solution to this problem?

Okay, but this is nothing new. Purchased content has ALWAYS been permanently tied to the AppleID account used to buy it. It has never been transferable between accounts, or playable on computers not authorized for that account.
It has nothing to do with how you sync or save your OWN music. You cannot authorize your computer for music bought with an AppleID that you do not control.

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I frequently use Lightroom 3.6 for tethered capture on location. If I sign up for Adobe cloud and upgrade to Lightroom 5, do I have to be online all the time to use it? In other words, can I still use the program off-line?

I frequently use Lightroom 3.6 for tethered capture on location. If I sign up for Adobe cloud and upgrade to Lightroom 5, do I have to be online all the time to use it? In other words, can I still use the program off-line?

Yes.
The only difference is the installation method and the ownership verification. The program still is installed on and runs from your local machine. You only have to hook up to the internet every 60-90 days to verify ownership.
From the FAQ
Do I need to be online to access my desktop apps?
No, the desktop applications in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer, so you don’t need an ongoing Internet connection to use them.
An Internet connection is required the first time you install and license your apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode."

My mac is runing slowly and the spinning wheel is on more often. How do i get it to run faster?

My iMac is running more slowly than usual, with the spinning wheel coming on more often and interrupting my work. Is anyone able to assist me in making it run faster, as it was before?
Thank you.

First, back up all data immediately, as your boot drive might be failing.
Take these steps when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
When posting a log extract, be selective. Don't post more than is requested.
PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

The spinning "wheel of death" does NOT go away! I've loaded too much stuff on my computer (including the entire Adobe CS6 software) and I want to delete everything on my macbook pro and start over? How do I clean everything up without buying MacKeeper?

I use my MacBook Pro (Late 2009) for EVERYTHING and I have loaded so many apps, even doubles of some, I think!   My computer is running really SLOW and I think it is because I don't have enough memory.
I just installed the new Adobe CS6 and that was a BIG mistake. The spinnning wheel of death doesn't stop! I wish I could load that program on my computer so I can use it "on the go", but I can't stand the spinning wheel!
I want to clean up my computer and get rid of EVERYTHING on it!!     Then, re-install the factory settings to run Lion. I believe this will make the wheel stop spinning.
However, how do I make sure that all of the extra stuff that is attached to the app, ( including all the cache') is deleted too?   I don't want to have to buy MacKeeper!
I am hoping the computer wizards or the apple team can give me an answer on how to clean up everything and start over. I have saved everything on my desktop mac.

Thank you so much for the help! I had heard bad things about MacKeeper and I don't want to screw up my macbook any more than it already is! I will do as you suggest. Do you believe this is the best solution for the problem I described?
Should I load my Adobe Creative Suite 6 (in the cloud version) on an external hard drive?
I am so tired of this spinning wheel....should I avoid putting the CS6 on my macbook pro altogether?
I have it on my desk top mac, but wanted to be able to take the photo editing with me when I am "out and about". I know I should probably buy the ipad, which would transport much easier, but even the ipad probably doesn't have the capacity to hold all the Adobe CS6 apps, correct?

Help please - have a Nano and a Shuffle and neither are working! The Nano wheel appears to have stopped working - I can't get it to do anything. I've done the reset,it worked the first time but not since. And the shuffle won't sync with my library!

Hi,
I have an iPod shuffle 4th generation and an iPod Nano 5th generation . The Nano wheel appears to have stopped working - I can't get it to play or anything. I've done the reset and it worked the first time, but now the only way I can get it to play anything is to shake it and go with the shuffle choices - I can't change volume, song, pause or turn it off.
So, I decided to start using the Shuffle which I was given as a present last year. I've plugged it into my laptop (running windows 8 and newest version of iTunes). It appears in iTunes on the left hand side, but when I click to sync (whether I tick sync all or choose artists) it says synched but has no music. It seems to not be linked to the music library - when I tick synch all songs, next to the "sync music" it says 0 songs?
Any help to fix either would be really appreciated - I'm without any music at the moment and I'm going away this weekend!
Thanks

Hi Bblairjones,
If you are having issues with your Nano and Shuffle, you may want to try the Troubleshooting Assistants on the following page:
Apple Support: iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Regards,
- Brenden

My Macbook will not boot the operating system. It just goes to a blue screen after the apple logo and the spinning wheel goes off. I took the battery out and held the on/off button for five seconds and reset the PRAM. I have the old mac os disk.

My macbook will not boot. It goes to a blue screen after the logo and wheel goes off. I have taken the battery out and held the on/off button for five seconds and reset the PRAM. I have the the original os disk but have not put it in for fear of losing un backed op data.
Thanks
Rich

You won't lose any data unless you erase your hard drive.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c"key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it.When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've selected the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.

Since upgrading to ver 12 from 9.01 It takes between 15-30 minutes to startup then anything I click just has the spinning wheel ie wait. Both Ie and Chrome work

I had no issues with Ver 9.01 but since upgrading to Ver 12 it takes forever to startup but is unusable when it finally comes up. Any ideas why and how do I fix it. IE 9 and Chrome have no issues.

Try to start Firefox in [[Safe mode|Safe mode]]. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.
A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

My MacBook Pro will not start up. I only get a grey screen with the spinning wheel. No blue page appears and the grey screen remains. Tried starting with the Shift key but ineffective as well.

Can't get my MacBook Pro to start up. Have shut it down several times and tried restarting but all I get is a grey screen with the spinning icon. Apple Support online suggested starting with power button followed immediately with the shift key. Same results. Also tried power button with shift key, command, and V. Black screen appeared instead with lots of data language but still no starting. This final page was suppose to result in an internal system check and restart but nothing happened and the black screen remains.Where do I go from here? Scheduled for the Genius Bar tomorrow but would like to resolve this beforehand.

You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton

How to stop the spinning wheel?

How to stop the spinning wheel?

Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
http://www.etresoft.com/etrecheck
Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or "failed".
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.

IMac intel 10.6.8 will not shut down. Blue screen comes on and spinning wheel goes round.

My iMac intel will not shut down. The version is 10.6.8. To turn it off I have to use the the power off button. Is there any one who can help me to solve the problem.
The blue screen comes on and the spinning wheel goes round and round until I have to turn it off by the power button.

I am having the same problem on my Mini. I found an earlier thread (now archived) that suggested that this spinning wheel on shutdown of SL has something to do with power management settings. Another idea was that it is related to EyeTV (which I do have running on this Mac).
Any ideas from the community on how to fix this would be greatly appreciated! (I have done the typical steps of repairing permissions and (from the Install CD) running Disk Utility, which reported no problems.)

The Spinning Wheel

Hello,
When I tried to sleep my computer last night as is my habit, I had the spinning wheel going on the desktop screen. I finally gave up and went to bed only to wake up this morning with the wheel still spinning. In trying to troubleshoot I went to disc utility/first aid and clicked on verify disc permissions. A couple of items jumped out at me...
User differs on "System/Library/Java/JavaVirtual Machines/ 1.6.0.jdk/Contents/Home/lib" Should be 0 is 95
Warning SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified will not be repaired.
After running permissions repair I decided to start the process over again with "verify permissions" only to find that all the original permissions variances came up just as they were the first time.
What is going on with this? Help.
Thanks

As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:
Permissions you can ignore on 10.5 onwards:
http://support.apple.com/kb/TS1448
Using 'should be -rw-r--r-- , they are lrw-r--r--' as an example, you will see the that the permissions are not changed, but the | indicates a different location. This is because an update to Leopard onwards changed the location of a number of system components.
Poster rccharles has provided this description of what it all means:
drwxrwxrwx
d = directory
r = read
w = write
x = executeable program
drwxrwxrwx
| | |
| | all other users not in first two types
| |
| group
|
owner
a little more info
Before the user had read & write. A member of the group had read.
After, only the user had read & write.

My brand new iMac 27" is already starting the spinning wheel of death

Errr! Wondering why this would happen, I've only had it for one week. I set up my account and my three childrens seperate accounts. The spinning wheel of death started last night and again today. Any suggestions?
T

Call AppleCare. You should not have to trouble yourself with concerns such as this with a brand new Mac.
Telephone support is free for the first 90 days.
A brand new Mac will be running Mavericks. This is in the Snow Leopard support forum. Would you like me to request that it be moved?

I have smurf village on my ipod and just downloaded new smurf village to my ipad, but it has reset my game on the ipod. how to l fix this and can l get my original game position back.

i have smurf village on my ipod and just downloaded new smurf village to my ipad, but it has reset my game on the ipod. how to l fix this and can l get my original game position back.

If it is the same app for the iPod and the iPad (universal or iPod/iPhone app) and not a iPad only app, the only way is to restore the iPad from the backup of the iPod. That will wipe out all the app data currently on the iPad though.
If the iPad is an iPad only app, then there is no way.

Problem: I click, the spinning wheel goes on for a while and finally I get the result for what I clicked for! All the time ...

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