Problem: IAP Product is unable to restore, Paid app has to buy again after reserving app name

I face to 2 problems with my app after reserving app name for published app.
1. IAP
I published my WP8 apps ~1 year ago (we didn't have to reserve app name at this time).
Recently, I reserved an app name (same with published app) and published app. After that, our customers feedback that they're not able to restore IAP product that already bought. I tried with my personal account and it's true. It's strange that this
only happen on Windows Phone 8.1 OS. It's still be ok to restore IAP on Windows Phone 8 OS.
2. Paid app
Same situation above, after reserving app name for published app and release an update. This app is unable to download on both Windows Phone 8 & 8.1 OS for users who already bought. Please check error message below. I tried to restart the device but
problem still occur.
Both 2 problems become serious for us because our customers who purchased IAP product and paid app think we're cheating them.
I tried to contact to WP Support but they're investing for 1 week and now there is no answer for me.
I really need someone here could support us to roll back our apps to the stage that before I reserving an app name or fix it ASAP for us.

I'm also experiencing the same issue for my paid (with trial) app and it's becoming a serious problem for my users. I have an open ticket with Support for a month now and the case is still under investigation with the root cause not established yet. Interestingly,
the issue also started right after assigning a reserved app name.
Ocean68, by any chance, did you ever offer your paid app for free in the past? Just trying to see if there's a correlation here. Thanks.

Similar Messages

Restore purchase asking me to buy again?

I have a game that had to be unlocked as an IAP. So I own the game itself, not a bunch of useless in-app crap.
The problem is that when I click "Restore", it asks me to buy the game again. Am I just going to have to pay again and go back to my invoices and get reimbursed?

Check your store id. match works with your store id and if you are signed into a different store id than what you purchased match with then you will not be able to see your match.
If that didn't work then restart everything and see if that helps.
If that don't work then contact apple.

I restored my iPod touch, but was unable to restore my data from a backup, so I synced it and now all of the data from my apps has gone, and so have in app purchases. Is there anything I can do to get them back?

Does anyone know if there's anything I can do to get my app data back? All levels completed on games have been erased, and I am unable to use in app purchases which I did purchase, such as the Mighty Eagle in Angry Birds. Thanks for your help

Go to the Device tab in iTunes' Preferences and se what the date iis of the backup(s). Apple only retaines the latest backup unless you restor from a backup and that one is also kept.

I am Having iPOD Classic 80GB.On Sync. a message tells that it is not able toread the ipod contents -restore to factory settings-on restoring it tells that it can not be restored as it has files that are used by other applications. Pl advice

I am having iPOD classic 80GB . I Have the 10.5Latest Version of iTunes installed. When I go for Sync.It tells me to restore to factory settings as it is unable to read the contents. On restoring it tells : unable to restore as this has files that are in use by another application. I have no idea what to do now. Pl advise. Thanks

Try disabling any and all A/V or security software you are running on your system and see if that helps.
B-rock

I have a problem with my iPad 1 st. the problem is that I unable to locate even when connected to a WiFi network and the location is activated and restore and same thing happens .. may be I need help! Thank you ...!

I have a problem with my iPad 1 st. the problem is that I unable to locate even when connected to a WiFi network and the location is activated and restore and same thing happens .. may be I need help!
Thank you ...!

Hi there beni_m,
You may find the troubleshooting steps in the articles below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W.

I am unable to restore my backups from my Time Machine

MacBook Pro – My reformatted system that won't restore from my time machine - HELP PLEASE
I loaded Lion when it first came     out and all my troubles started. (It was the same on my 24” iMac).     Mail particularly hardly worked on either machine after loading up     Lion but that's another story and I wish I had never upgraded to      Lion.
I am now in China and took my     MacBook Pro with me
To avoid mail problems I     eventually used web-mail as all I saw was the coloured spinning     wheel all day long otherwise
Gradually the machine got slower     and slower and I saw that coloured wheel more and more
Eventually a message came up to     say my Bootable Drive was almost full.
I checked and it wasn't full of MY     documents. I see on this forum it's an Apple problem - reformatting and restoring user files will not help the problem
On 1st November I did a     Time Machine backup that completed OK
Since then I had removed ALL     documents safely to my Sony Vaio that we bought instead of another     Apple Mac.
Despite removing ALL documents and      emptying the trash for two users the HDD continued to fill up     rapidly
I decided to do one more last     backup on Time Machine so I could reformat the system – This     backup never completed
I had to reformat the system as it     was totally not useable by now
I had expected to put a Snow     Leopard DVD in and restore my system without any problem - I have done this before on my iMac
I was unable to point the restore     to my time machine as it has a WD lock partition and Apple restores     don't recognise the drive may be locked!
No problem I thought, as I will do     it later through the tools utility called Migration Assistant
I have tried several times with     Leopard and Snow Leopard but cannot get the utility to work, as it     is obviously picking up the corrupt “LAST” backup (This is a shortcut to the 6th November uncompleted backup
I tried to move the 1st November one to the last and move the other out as “”Corrupt”,     but we are not allowed to change time machine files. Brilliant idea     but Apple stopped it!
So, I loaded Snow Leopard and got     it to see my Time Machine Files and restored first the Applications     – No problem
Then Library – This failed as     “You haven't permission” - What! Why? This is MY Laptop and MY     files. Apple have to sort out this permission problem. I have had     it three and a half years and it has driven me mad. It's a flawed     way of working in my opinion. It took me three years to empty the     trash because of it.
I then tried to restore the "System" folder which also has a library folder and that failed the same - Why     doesn't Time Machine restore what it's told to? Is it because I     called the MacBook Pro something different? It saw the backup     files OK and gave me the option of the previous MacBook or my iMac     that I also had on the same drive. I chose the MacBook but it would     NOT restore the system.
Conclusion
So, I am stuck in China without my     MacBook Pro and unable to restore my system and unable to retrieve     the 1st November backup which was taken properly.
This means that I cannot run any     programmes and do any work
I have wasted two weeks altogether     on all the combined problems and without a usable system
Any ideas how to restore back to     the 1st November please? Thanks in advance!

UpdateAfter Advice from Apple
RESTOREPROBLEMS
I spoke from China on the1st December to a very helpful Senior Apple Technical person. He gave me my guidelines for a successful restore and we hung up.
Unfortunately, the backup hadn't enough space, so I repartitioned the hard drive and THEN followed his instructions.
At 6 am there was amessage to say it had restored OK (See screen-shot to say it wassuccessful) and so, I pressed OK to restart the MacBook Pro.
All I got was the same as before - a grey spinning wheel.
To cut a very long storyshort, I wasted the whole day trying to make a backup work to no avail. I came to the conclusion that this is yet another example of Lion not working, as I have never had this problem with Leopard and Snow Leopard.
I then got a screen shot of a message never seen before and that may help Apple ….
So, I sent them that screen-shot. Restarting did nothing of course.
Timeto stop the nonsense!
To cut my losses of many days wasted time over the last 5 weeks, I gave up trying to restore and as I have all the data safely tucked away on an external drive, Irebuilt the MacBook Pro with just Leopard.
I then put all theApplications back on one by one and it runs perfectly. Luckily I also had these with me in China!
Ablisteringly quick system on the old Leopard
In fact, Pages and AdobeCS4 are how they were when we purchased the machine 3.5 years ago -Blisteringly quick.
I have a mega large Pages Newsletter about China that I think was over 20 Mb before I shrank it, as it had many photos. This brought the MacBook running Lion to it's knees. On my rebuilt MacBook Pro running Leopard, it ran blisteringly quickly,even before shrinking it.
I managed to finish thenewsletter that I had started on the 21st October and we bulk emailedit out as a PDF 1st December from my MacBook Pro running Leopard.
In fact, the machine isrunning so well, that I think I will stick with Leopard.
LION
I always suspected the problem with Lion was it was constantly doing SAVES all the time that were in the foreground and not the background that I was unable to type in productively. My own opinion is that the developers had been trying to be TOO clever with Lion and for a busy person like me it crippled my productivity that went down by 50% and then eventually to ZERO %.
CONCLUSION
I would like to thank the Apple Technical person for his efforts on my behalf and felt that he should receive this update to close the case.
I stated that hopefully he can pass my observations to the LION TEAM Management or to whoever in Apple needs to see this feedback. The dozen or so problems with Lion have already caused us to go and buy a Sony Vaio instead of another MacBook Pro.
This anti-Apple attitude is by a person that for over 3 years was utterly and completely soldon Apple. No more, as Lion killed all my enthusiasm for Apple. My colleague as well. I asked the Apple Technical person to PLEASE pass this on! Whether he passed the report on I will never know!

Unable to Restore Database

We are attempting to migrate from an older windows platform to a Windows 2008 platform. The old configuration had two disk drives, and Oracle Express was installed on E: - the new server, being virtual has been configured with only the C: drive.
I've been reading up on RMAN, and have confirmed that the daily backup process on the old server does create an RMAN backup.
I've installed (and several repeat uninstall/installs) a copy of Oracle Express 10g in the default location, accepting all defaults except for my password (which is irrelevant under RMAN).
I've duplicated the directories, I've figured out how to restart the database so I don't have to reinstall, but I am unable to restore the application database. I'm not eager to use other utilities than RMAN, since learning RMAN has already taken up more time than is budgeted for this task.
I receive varying error messages, depending on the techniques I try to use. Usually I receive this closing message:
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of startup command at 12/14/2010 13:39:24
RMAN-04014: startup failed: ORA-02778: Name given for the log directory is invalid
The other message I receive is the following or a variation on the theme:
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-03002: failure of restore command at mm/dd/yyyy hh:mm:ss
RMAN-06564: must use the TO clause when the instance is started with SPFILE
The second message is a direct response to the following:
rman target /
startup force nomount;
run
{set controlfile autobackup format for device type disk to 'c:\backup\oracle\XE_%F';
# use 'c:\oraclexe\app\oracle\product\10.2.0\server\database\SPF2FILE_%F'
RESTORE SPFILE FROM AUTOBACKUP;
I have no clue how to specify correctly that the SP2FILE.ORA file is the backup of the control file (can provide the script to create the backup if you think it will help, which runs a series of logs to capture settings and then executes the backup.) The backup process was inherited and I cannot explain why the default RMAN process is not being used to create the backup. However, I've been unable to use the default RMAN output to restore on a different server, as well.
Please help - this task is now very late, and I'm not even sure whether I'm asking the correct questions to solve the problem(s) I'm experiencing.

I'm not sure what you mean by the instance 'status'. I install a fresh copy of Oracle Express 10g. Copy over the backup files for the database and logs, copy over the SPFILE..., and attempt to restore, with the errors reported above.
When I install XE, the instance is up and running (as confirmed by the 'home page' of XE being displayed in the browser waiting for logon and password. When I start the process to restore, XE is no longer available (in some form of maintenance mode and unavailable to normal users).
What do you mean 'using pfile/spfile'? How would I 'use'? (I did verify that if I take a 'backup' using the XE tools, I CAN restore on the same instance where I took the backup. Just not on a different, new instance of XE.)
The article is quite interesting, but it seems to assume that I'm working in the same instance where the backup was taken. The instructions also seem to contradict the error messages I presented above.
I don't have any autobackup settings on my brand new copy of XE, so the following command in the article does not seem meaningful to me. Clearly it makes sense to use both a TO and FROM. It seems that what I should be doing is using a 'FROM' where I have the 'TO'; what happens if I point to my backup copy of the SPFILE in the FROM clause instead of 'AUTOBACKUP'? The command string I provided in my original post may be trying to do that, but I can't tell from the source article (which I now have to go find...)
"RMAN> RESTORE SPFILE TO '/tmp/spfileTEMP.ora' FROM AUTOBACKUP;"
Additional question - "DBID"? In express, I do not see any value for DBID. I understand why it would be relevant in a more advanced implementation, with multiple databases being maintained under the same Oracle installation, but it's not clear to me what DBID identifies - the database's internal "primary key" value in a directory of databases, or some other implication.
Edited by: user13488246 on Dec 16, 2010 7:13 AM

Bug? Unable to restore actions toolbox

Query from gh_sg - March 2008: The left pane of the Actions window generally comprises of 2 sub-panes - the upper Action toolbox and the lower Script navigator. By chance i dragged the divider (between the 2 sub-panes) up so much so that the Action toolbox is out of sight. Now i am unable to restore the Action toolbox. Any help on how to restore this sub-pane would be appreciated.
I am having the same problem and followed your discussion through to reply from rafiqelmansy:
Hi,
When I stuck with such a situation, I always run to reinstall the application. I do not know about the config.xml file, sorry
Is reinstall the final solution to this?
thanks,
Charlotte

Shouting is done with all caps, and often lots of exclamation points, so I didn't see it that way!
Personally I wouldn't upgrade to CS4 for a couple reasons..
1) I never did... it was full of bugs when it was first released so I avoided it altogether... They finally came out with a patch sometime last year, but I don't think they cured all of its ills... no regrets at my end except for not being able to help folks who attach CS4 files
2) CS5 is rumored to be released sometime this year, so if you upgrade tto CS4 now, you'll have wished you didn't when you see CS5 released a few months from now (that's what happened to me when I bought CS3... but my reluctance to upgrade right away paid off in my POV... I found the forums first and the issues that CS4 had before a kneejerk reaction could lead me to buy it)
Since I have CS3, maybe I'll take a closer look into your dilemna, hopefully without recreating it for myself. I have to think there must be an option somehwre to display whatever section it is you're talking about. For myself, I code everything by hand, so I'm blind to whatever is off to the side--never pay any attention to it.

Unable to restore and recover my Database from RMAN Backup

Dear All,
Iam practicing RMAN in Windows environment.
My configurations are
CONFIGURE RETENTION POLICY TO REDUNDANCY 1; # default
CONFIGURE BACKUP OPTIMIZATION ON; # default
CONFIGURE DEFAULT DEVICE TYPE TO DISK; # default
CONFIGURE CONTROLFILE AUTOBACKUP ON; # default
CONFIGURE CONTROLFILE AUTOBACKUP FORMAT FOR DEVICE TYPE DISK TO 'F:\Backup\%F'; # default
CONFIGURE DEVICE TYPE DISK PARALLELISM 1 BACKUP TYPE TO BACKUPSET; # default
CONFIGURE DATAFILE BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
CONFIGURE ARCHIVELOG BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
CONFIGURE MAXSETSIZE TO UNLIMITED; # default
CONFIGURE ENCRYPTION FOR DATABASE OFF; # default
CONFIGURE ENCRYPTION ALGORITHM 'AES128'; # default
CONFIGURE ARCHIVELOG DELETION POLICY TO NONE; # default
CONFIGURE SNAPSHOT CONTROLFILE NAME TO 'E:\ORACLE\DATABASE\SNCFORCL.ORA';
CONFIGURE CHANNEL DEVICE TYPE DISK FORMAT 'F:\Backup\%U.bak';
Then i took the RMAN backup, now iam shutdown my DB and removed one logfile..
then i tried to startup the DB but it is saying
ORA-00313: open failed for members of log group 3 of thread 1
ORA-00312: online log 3 thread 1: 'E:\ORADATA\ORCL\REDO03.LOG'
So i tried to restore the Database with my rman backup
RMAN> restore database;
But i am unable to restore my logfile in the Datafiles location where as all other datafiles are restored but redo logfiles are not restored.
So, i am unable to recover my DB
Please tell me whether i am doing any mistake, what is the solution for my problem.
Thanks in advance
Mahi

All you restored was your datafiles.
Now issue recover database and that will apply the archive logs.
This is in the oracle documentation.
"You must restore backups of these archived logs for recovery to proceed. You can restore either to the default or nondefault location. If you do not have backups, then you must performing incomplete recovery up to an SCN before the first missing redo log and open RESETLOGS."
http://download.oracle.com/docs/cd/B28359_01/backup.111/b28270/osrecvry.htm
In this case after issuing restore database in RMAN, then issue this.
"Recover database"
It will then be an incomplete recovery. They should have been multiplexed. Did you restore your controlfile with this backup? You may have to issue an "Alter database open resetlogs;"

HT201210 Everything is up to date & yet my phone has gone from not being able to update to now being in recovery mode & unable to restore from iTunes

Okay so I'm based in Australia & own a iPhone 5s
So sometime this faternoon my pohone was perfectly fine. Had my usual signal per suaul when all of a sudden for 8hours my phone started searching for a signal. I asked friends and they had no problem with there phone. So I went to my phone provider for helo (Telstra) & basically all they told me was to do what I told them I was doing. I tried updating my phone to see if that was the cause of the probelm but what happened? iTunes said that it was unable to update & you guessed it & put it in bloody recovery mode! I go to restore it & yes you guessed it again iTunes had an error with that. Was the link it sent me to help? Nope, I had done all of it., My phone is un-accessilbe & iTunes is doing nothing at all

There is nothing to backup.
If the device is showing the Connect to iTunes screen, there is nothing on the device to backup.
The first step in the update process is a backup... restore the device using that backup and try again.

"can't mount iPOD" - unable to restore

Hi,
I would greatly appreciate any advise on the following problem...
My iPOD froze, so I conducted a reset. After the reset the screen displayed an exclamation point and folder icon. After reading the support guidelines on the site I tried the following:
I put my iPOD in disk mode, and fully charged it up (however note that although I have had my iPOD for 14 months the battery still lasts for around 6 - 8 hours).
I ran my version of iPOD updater on my pc which stated "iPOD not readable - needs to be reformatted for use on PC". The only option available to select was the restore option which I tried and the following message was displayed "Can't mount iPOD".
I thought that this message may be because my version of updater and iTunes were old. Therefore, I installed the latest versions - 2005 -11-17 and v6 respectively. However, on trying to run the newer updater again I can't see my iPOD in iTunes, my computer / desktop etc. now even when in disk mode.
Eventually the message "can't mount iPOD" is displayed.
Any idea's on what to try would be great.
Many thanks
John
iPOD Click wheel Windows XP
iPOD Click wheel 40Gb Windows XP

Alright. Let me start off by saying that my iPod issue is resolved. However, before I get to the solution, let me answer other questions raised since my last post.
I did try using a different USB port. I even tried my pc at work and it had the same results. Now, for how I resolved it.
After the last post, my iPod deteriorated to the point that it stopped working altogether. When resetting it, it would just come up with the Apple icon and then turn off. Without getting into all the details, I deduced that it was a bad battery. I invested $25.95 into a DIY battery kit. It was a bit dicey performing surgery on my beloved iPod, but with only minor scarring, I now have a fully functional iPod that syncs with iTunes and functions like new.
I'm not saying all "unable to mount iPod" problems are caused by bad batteries, but it could be one of the causes. Coincidentally, my problems started 16 months after starting to use my iPod. That roughly translates to 400+ charge cycles. That's when Apple says the battery performance will begin to deteriorate. I just wish Apple's SW would have some sort of diagnostics that's more accurate. I got the folder w/ the exclamation point, sad iPod and battery icon pictures before figuring out that I needed a new battery!
Dell Dimensions 2400 Windows XP iPod Clickwheel 40GB

Had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I rest

I had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I restarted the computer and tried again to run Photoshop and the same error message appeared. The message was followed by a message that stated that I needed to contact Adobe technical support and mention Error: 150.30. I need Adobe technical support to provide me a solution for my problem so I can continue using my Adobe products installed on my computer.

Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
If not, you must reinstall your CS4 suite. You don't need to delete your preferences, so it should be the same as before.
Error "Licensing has stopped working" | Mac OS
Gene

Has anyone been unable to restore their iPad after attempting to upgrade to ios5? error 1

Has anyone been unable to restore their iPad after attempting to upgrade to ios5? I get an unknown error 1 message. Thanks.

I have the same problem. Something happened during the download and froze iTunes. After spending three days searching these forums with the dead iPad, the only thing I got to work was to try downloading iOS 5 using my sons computer. This worked. However I cannot now get my computer's iTunes to sync with my iPad.. It contains the same error message (1602) and has the same problem as before. It is not an antivirus problem. I need some help too

TS1538 ipod classic 160 gb. unable to restore or format. tried all the recommended steps. no go. Any suggestions?

ipod classic 160 gb. Unable to Restore. Also cannot format via C:\ right click on drive and Format. Have tried all the recommended steps I can find. No luck. Any suggestions?

do you need an internet connection to do a restore? (after downloading the software of course)
I can't get to a different connection until Friday night...
It doesn't seem like the antivirus and whatnot made any difference.
what kind of hardware problem do you think it is/would it be fixable or would I have to buy a whole new ipod?
I think the harddrive is still okay... it feels the same vibration wise now as it was when it was working fine- no awkward clicking or movements like I experienced when my old laptop's harddrive crashed.

Problem installing Production Premium CS6

Hi.
Today I purchased the upgrade to Production Premium CS6 from CS5.5.
I uninstalled CS5.5 using the Abobe Installer Software and then attempted to install CS6.
When completed the Application Manager stated that After Effects, Photoshop and Illustrator could not be installed.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS012, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 14 error(s), 11 warning(s)
WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
ERROR: DF037: Unable to delete directory "/Users/Rick/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
My machine is a 2009 Imac 27" Core i5 with Snow Leopard and 12 gig of ram.
I hope this can be cleared up soon as these are the 3 programs that I need up and running fast.
Best Regards
Richard

DeadbeatVisuals the following errors should be able to be solved by doing the following:
DF015 - Run the install again. If the error recurs, run CS Cleaner Tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and remove the products.
DW063 - Error committing command | Install log | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html
DF037 - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Also you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

Problem: IAP Product is unable to restore, Paid app has to buy again after reserving app name

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