Problem importing video file to PSE Organizer

Question

I use both PE7 and PSE7 and have been steadily importing my video files using PSE7's "organizer" but have encountered a problem with one particular file.
I use the PSE7 "Get photos and videos" menu and when I select this file the computer seems to "hang" and then close PSE7 without any error message.  Other video files (.avi) created in exactly the same way can be imported without this problem (although oddly some do seem to take rather a long time for PSE7 to "process").  The offending file is quite large (1.1GB) but I have not had this problem with other files even larger than this.
Interestingly, I can import the file into my catalog using PE7 (usimg the "Get media" menu) but if I do that it subsequently creates a problem in PSE7.  When I try to open up the Organizer in PSE7 after importing the offending video file using PE7, the PSE7 Organizer appears normally but with a message "creating thumbnails" at the bottom of the screen.  This lasts for 10 seconds or so and then the programme shuts down without any error message.
I think I must have a "poison file".  In this situation what should I do?  Like many other "clips" already imported, the offending file was created from processing material on a Hi-8 (analogue) tape using the "pass-through" conversion technique.  I could I suppose therefore simply repeat the process as I still have the original tape but wondered if there is a better (easier) solution.
This is proving a really useful forum so thanks in advance for any suggestions.

Answer 1

Finnkai2 wrote:
I use both PE7 and PSE7 and have been steadily importing my video files using PSE7's "organizer" but have encountered a problem with one particular file.
I use the PSE7 "Get photos and videos" menu and when I select this file the computer seems to "hang" and then close PSE7 without any error message.  Other video files (.avi) created in exactly the same way can be imported without this problem (although oddly some do seem to take rather a long time for PSE7 to "process").  The offending file is quite large (1.1GB) but I have not had this problem with other files even larger than this.
Interestingly, I can import the file into my catalog using PE7 (usimg the "Get media" menu) but if I do that it subsequently creates a problem in PSE7.  When I try to open up the Organizer in PSE7 after importing the offending video file using PE7, the PSE7 Organizer appears normally but with a message "creating thumbnails" at the bottom of the screen.  This lasts for 10 seconds or so and then the programme shuts down without any error message.
I think I must have a "poison file".  In this situation what should I do?  Like many other "clips" already imported, the offending file was created from processing material on a Hi-8 (analogue) tape using the "pass-through" conversion technique.  I could I suppose therefore simply repeat the process as I still have the original tape but wondered if there is a better (easier) solution.
This is proving a really useful forum so thanks in advance for any suggestions.
Some thoughts
1 -- You say this is an avi file created from processing material on a Hi-8 analog tape using pass-through, so I think that it is probably a DV-AVI file. What software did you use to capture the DV-AVI file to your computer ? (perhaps Premiere Elements 7 or Windows Movie Maker)?
2 --  I suspect that your realistic options will be determined by whether Premiere Elements 7 can process this file or not. So that is what I would try first.
Can you place that clip on the PRE 7 Timeline and then Export it to a different file (this would be a new DV-AVI file.)?  OR - What is at the very front of the problematic clip?  If you don't need the content at the front, I would try trimming off the contents at the front of the clip.(because that is what would be used to create the thumbnail), then Export to a new DV-AVI file.
However if the problem turns out to be with the control information stored within that specific avi file and Premiere Elements can not process this file, then repeating the conversion process for that specific file may be the solution.
3 -- FYI - You will probably need to delete that problematic file from your PSE catalog. Not sure if you will be able to do that from Photoshop Elements or if it shuts down too soon.
4 -- FYI - Despite the fact that your problem happens in Photoshop Elements, your potential solutions may come from Premiere Elements. Therefore, I might be suggesting moving this discussion to another forum. For now, I suggest that you respond to this thread.