Problem in Adding Emails in new Blackberry Z10

Hi
I tried adding my work emails (Company Domain from Sites and Stores) here but its not letting me do that.
I called Telstra they added from there end and is still not working.
They send me service books twice i received nothing and they said i might need to delete existing service books which i cant find on my handset.
The emails i am trying to add is currently working on my BOLD it is not on Z10. I cant even manually add them on the phone. Firstly it ask for email Id and then password and then says The  email provider is not trustworthy you like to proceed i click yes to go ahead after 1 minute it goes Make sure your email address and password are entered correctly.
Could anyone please help or may have got the same problem.

There are no service books on the Z10 so your phone company are not helping you by telling you that there is. 
I had a problem when I setup an IMAP account, no matter what I did it just wouldn't accept the details even though they were correct. I got round it by setting it up as a POP3 account and it accepted the details and works ok.
J.

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