Problem in App purchase
Hi,
I have the problem about the App purchase as I have bought Longman Dictionary v.3.0.2 since 2010 (Order ID: M3NSMDGKVF). So, now I have bought new iPad mini but why I have to pay again (Order ID: M3NWXKWXX) ? Can I refund this ?
Thank you.
Adding on to what Demo mentioned, I've found Apple to be very accommodating when it comes to In-App purchase mistakes and issues. Contact them as above and I'm sure they will get your issue resolved one way or another.
Similar Messages
-
HT3702 I have problem in-app purchase. I not receive order item, should i can do ?
I have problem in-app purchase. I not receive order item, should i can do ?
deteil : I purchase in-app item in the app heroes of destiny but not receive order item, have a message purchase fail,I try to purchase often but have a message purchase fail again and iTunes Store send a billing to me.
I want refund,please help refund to me
Order number: 120050201007
Item title: MH0VV2M2TQ
number 139050286821
Item title: MH0VVDJ5BH
number 18205073147511
tem title: MH0VVF45V8You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
After upgrade itune 10.5 can not report problem in app purchase in app purchase
after upgrade itune 10.5 can not report problem in app purchase in app purchase
I as well have this issue, on some past purchases it does allow me but others it links to apple support??***
-
I have an problem in-app purchase .??, I have an problem in-app purchase .??
Hello! I have an problem with buying gems in clash of clans ... A
Btw i can buy a game in appstore but i cant buy in-app Purchases
And thank youContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App purchases require a Credit Card. -
HT201272 Have the problem in app purchase
I have the problem about in app purchase. I purchased in app " Contract Killer 2" It 's error to tranfer process.I didn't get anything
After that I got bill from your app . Please check and I 'm not sure i have to pay those bills or not. I have 2 accounts to purchase but same credit card.
My order id in "[email protected]"
1. MGFM85T901
2. MGFM85SMQX
3. MGFM8H0NNT
My order id in " [email protected]"
1. MH3W90KWBT
2. MH3W90X3X1
Please report to me
Thank youContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App purchases require a Credit Card. -
I am trying to purchase an App but I am receiving a message that the purchase cannot be completed. Not sure why? CC info is up to date? Suggestions?
I wish it was. But if it helps, I have contacted iTunes Store support and iCloud Support a couple of times recently for a couple of different issues and on both occasions everything went quickly, smoothly and my problems were resolved pretty easily.
I hope that it goes the same way for you. -
When either my son or daughter want to purchase a app thru family share. They have to ask permission. Well, when it comes across onto my computer. I am notified where I can either as for details or wait for later. When I clicked on details in the past. Up would come another window where I can either decline or accept. For the last two days, when I click on details. Nothing happens. Anyone??
Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Screenshot is for iPhoto 9
Since only one option can be run at a time start with Option #3, followed by #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory. -
Reporting problems with App Purchases
This method doesnt work:
http://support.apple.com/kb/HT1933
It is a bug in tTunes? Or have they changed the way to report problems?
Why are they still listing it on their site as the way to report problems? It just doesnt work....
25 billion downloads is obviously to much for them to handle.FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
Cheers, Tom -
I have some problem with In-App Purchases
Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue. -
My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls
This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
Hi I buy pack but the problem is you already purchased in-app purchased but it hasn't been downloaded pls fix it for me and I buy before 15 days pack 19,99 and 4,99 and the same problem want or were can I fit it pls
The e-mail for World Strike support is: [email protected]
You need to contact them with your questions. -
Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.
Hi ..
I replied to you here > Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it -
Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I want you to help me everyways to refound my monet back.Could you?
Contact iTunes Store Support.
-
Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!
You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?
Maybe you are looking for
-
I have an older iMac (first of the Intel Duo Core) that is running extremely slowly - the rainbow ball spins for 30 seconds between most clicks. I think it's just overloaded with too much old stuff. I have most of my files stored on Dropbox. I want
-
Printing Crystal Reports without calling Adobe Acrobat preview window
Post Author: akurilin CA Forum: General Hi, each time a click a Print icon in a Crystal report preview toolbar, it opens a dialog box which opens an Adobe Acrobat preview window. Is it possible to print a Crystal report without calling Adobe Acrobat
-
Is there a way to see the actual fonts in the "choose a font" drop-down list of a message window?
When selecting a font for a message in Thunderbird, the only way I can find to see what the font looks like is to actually change the font of text I've already written. To try more than a few fonts at random would be a sheer waste of time. I'm using
-
Volume Control wheel dial function
Have a new L355-S7902 satellite laptop. Is the volume control wheel/dial on the front suppose to turn continuously? It doesn't appear to have a starting point or ending point. Speaker volume does increase when dial rotated clock-wise, but there is n
-
I recently purchased the editing program to edit PDF's for $22. I can't seem to be able to figure out how to use it. I click on "edit PDF" but keep getting sent back to a page where you want me to buy it again. Please help. Susan 785-749-4400