Problem in assigning number range to support desk messages

Gurus ,
we are in the process of configuring service desk in solution manager
7.0 .
so far the following steps were done ,
- implemented note 898614
-Activate Solution Manager Services via SICF
-activated BC sets for service desk
-Fetched SAP components vis DSWP
-Assigned number range for ABA notification via DNO_CUST01
but while assigning the support desk for service messages via ,
SPRO--> SAP Solution Manager --> Basic Settings --> SAP Solution
Manager System --> Service Desk --> Number Ranges for Notifications.
Then press the execute icon ( ) next to Assign number range for Service
Desk Messages.,
when assigning internal number as '01' and external number as '02' and clicking on save button we
get the error as "Enter valid number range interval '

Hi Susin,
you may have a look at this to get more information about number ranges
http://help.sap.com/saphelp_nw70/helpdata/EN/2a/fa02fd493111d182b70000e829fbfe/frameset.htm
A number range is a range of numbers which are assigned to objects uniquely.
Such numbers are some kind of identifiers (which may be used to describe obejcts). In your case the ABA / Basis notifications are identified by those unique numbers.
Hope this clarifies things a bit.
/cheers

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Hi,
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Change Msg partner in support desk message

Hi,
I want to change the msg processor in support desk message from webdynpro. Which RFC Function module will be helpful ?
Note : with the following function module we already tried , it is not changing msg processor in solution manager Sup dsk.
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crm_order_save
bapi_transaction_commit
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FUNCTION zchange_msgpart.
""Local interface:
*" IMPORTING
*"     VALUE(OBJECT_ID) TYPE CRMT_OBJECT_ID OPTIONAL
*"     VALUE(IT_LINES) TYPE COMT_TEXT_LINES_T OPTIONAL
*"     VALUE(I_STATUS) TYPE CRM_J_STATUS OPTIONAL
*"     VALUE(REF_PARTNER_NO) TYPE COMT_PARTNER_NUMBER OPTIONAL
*"     VALUE(PARTNER_NO) TYPE CRMT_PARTNER_NO OPTIONAL
*" EXPORTING
*"     VALUE(ET_EXCEPTION) TYPE CRMT_EXCEPTION_T
*" TABLES
*"      RETURN_N STRUCTURE BAPIRET2 OPTIONAL
Import Parameters for CRM_ORDER_MAINTAIN
DATA : lt_status TYPE crmt_status_comt,
          lt_text    TYPE crmt_text_comt,
          lt_partner TYPE crmt_partner_comt,
          lt_billing TYPE crmt_billing_comt.
changing Parameters for CRM_ORDER_MAINTAIN
Local fields for CRM_ORDER_MAINTAIN
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lt_object_to_save TYPE crmt_object_guid_tab,
ls_input_fields TYPE crmt_input_field,
ls_status TYPE crmt_status_com,
ls_field_names TYPE crmt_input_field_names,
lt_field_names TYPE crmt_input_field_names_tab,
it_partner TYPE crmt_partner_comt,
ls_partner TYPE crmt_partner_com,
lt_input_fields TYPE crmt_input_field_tab,
l_logkey TYPE crmt_logical_key,
ls_temp_input_fields TYPE crmt_input_field_tab,
ls_billing TYPE crmt_billing_com,
lt_saved_object TYPE crmt_return_objects,
ls_text TYPE crmt_text_com.
Get the GUID for the Transanction no
SELECT SINGLE guid
                INTO lv_guid
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ls_text-ref_kind = 'A'.
ls_text-tdid     = 'SU01'.
ls_text-tdspras = sy-langu.
ls_text-tdstyle = 'SYSTEM'.
ls_text-tdform   = 'SYSTEM'.
ls_text-mode     = 'A'.
APPEND LINES OF it_lines TO ls_text-lines.
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ls_status-ref_guid = lv_guid.
ls_status-ref_kind = 'A'.
ls_status-status = i_status.
ls_status-user_stat_proc = 'ZENT0001'.   "MODIFIED BY SRINIVASULU
ls_status-activate = 'X'.
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ls_input_fields-ref_guid = lv_guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'STATUS'.
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DATA: lf_guidset TYPE crmt_object_guid.
DATA: lf_par_guid TYPE comt_partner_guid.
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SELECT SINGLE partner_guid FROM crmd_partner INTO lf_par_guid WHERE guid = lf_guidset.
for message processor
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ls_partner-ref_partner_no     = ref_partner_no.
ls_partner-ref_partner_fct    = 'SDSM0004'.
ls_partner-ref_no_type        = 'BP'.
ls_partner-ref_display_type   = 'BP'.
ls_partner-partner_guid       = lf_par_guid.
ls_partner-ref_kind           = 'A'.
ls_partner-ref_partner_handle = '0000'.
ls_partner-kind_of_entry      = 'C'.
ls_partner-partner_fct        = 'SDSM0004' .
ls_partner-partner_no         = partner_no.
ls_partner-display_type       = 'BP'.
ls_partner-no_type            = 'BP'.
ls_partner-mainpartner        = 'X'.
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ls_input_fields-ref_guid = lv_guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'PARTNER'.
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ls_field_names-fieldname = 'DISPLAY_TYPE'.
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ls_field_names-fieldname = 'NO_TYPE'.
APPEND ls_field_names TO lt_field_names.
ls_field_names-fieldname = 'PARTNER_NO'.
APPEND ls_field_names TO lt_field_names.
APPEND LINES OF lt_field_names TO ls_input_fields-field_names.
APPEND ls_input_fields TO lt_input_fields.
CLEAR : ls_input_fields,lt_field_names[].
MOVE l_logkey TO ls_input_fields-logical_key.
ls_field_names-fieldname = 'ACTIVATE'.
CLEAR : ls_field_names,
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IT_SCHEDLIN_I                 =
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      it_billing                    = lt_billing
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     document_locked               = 2
     no_change_allowed             = 3
     no_authority                  = 4
     OTHERS                        = 5
IF sy-subrc <> 0.
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           WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
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EXPORTING
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EXCEPTIONS
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IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
ENDFUNCTION.
prakash

Hi Jijo,
a better solution may be to create a custom partner function called Main Message Processor and assign it to SLFN. I'm not sure how to flag one as the main any other way.
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An exception has been triggered in PPF action processing.
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Exception CX_SOCM_PRECONDITION_VIOLATED occurred (program:
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Dear Anand,
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I think you are of aware of creating the support desk message through "Help" menu.
At that time i want to link transaction type "ZZSL".
or..can u give u mail ID ..i will send the screen shots
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Edited by: Marina Walden on Apr 18, 2011 10:03 AM

Thanks - I had followed the configuration.
I don't really understand what you mean by
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When I look in SMSYmy Solution contains all of my logical components, all of the logical components are "active". The Product systems are defined as expected & I cannot see any difference between the ones which appear in the list and those that don't. I cannot see the "put in solution" status you mentioned - is this for the solution, the logical component or the product system?
Edited by: Marina Walden on Apr 18, 2011 4:36 PM

Problem in assigning number range to support desk messages

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