Problem in Automatic forwarding from sbwp into outlook

Hi,
We are using the stanard workflow for training approval (WS01200151). Here there is a task which sends notification after approval from manager into the employees SBWP. We have enabled the automatic forwarding from SBWP but inspite of that it is not queueing into SCOT and hence not going into the users inbox.
We have created a custom task which sends email cancellation notification to the manager after employee has cancelled his booking. This is getting queued in SCOT and moving into the manager's outlook.
Can anyon please help???
Thanks and Regards,
Pinki

Hi Pinki,
Who are you sending the mail to? Is it an SAP user?
Does the user receive the mail in their SBWP?
Is the problem only that the mail is not bbeing forwarded to their outlook/lotus notes?
Is the autoforwarding active in SO12 and if you send a mail to the SAP user via SBWP is it then forwarded to their email address?
Regards,
Eddie

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