Problem in BAM installation

Question

I have done all those pre requisites needed for BAM installation and while I am entering fields for 'datebase connect information' , (say sys password:, Hostname and port name, and service name) and pressing on next, the wizard goes through another window , something like 'Database user creation'
I have entered the password for the default users (orabam and orasagent) and after entering all those, upon clicking on next I am getting an error which says "install cannot connect to the database located at parameter #k2--121909.wipro.com:1521, please ensure that the hostname, port and service name are correct and that the database and its listner at this location are up and running"
where k2--121909 is the host name and wipro is the domain name and the service name that I gave was XE and my tnsnames.ora looks like this
# tnsnames.ora Network Configuration File: E:\OracleBAM\ClientForBAM\network\admin\tnsnames.ora
# Generated by Oracle configuration tools.
XE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = K2--121909.wipro.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = HOSTNAME)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = PLSExtProc)
I am getting this error despite doing everything correctly. I have installed my oracle client, all those prerequisites , XEDatabase etc and my listeners are up ..
So can anyone tell it to me why is it happening like this despite having everything correct... Kindly feel free to post a mail to [email protected]

Answer 1

Hi..
Pls check if you are able to connect to XE using Sqlplus.... also chk if ur able to execute the command tnsping XE successfully....
Thanks