Problem in BBM - Can't access my bbm display picture and status

Hello there,
I wonder if anyone can resolve my problem,
I cannot access my bbm profile everytime i click to access my profile to update my status and my DP the bbm lagged and i have to exit the bbm and reopen it again, i format the device and still the same problem stays.
and this happened when i update my status and what i wrote i can still see it but can't enter to edit it cuz its lagged everytime i try. Although its not papering in other bbms.
i hope that you can help me.
my device is : blackberry Z10 the new software 10.1.0.273
best regards

download " Myprofiles light "application and then you can edit on you're profile, I tried before and its work with me. The lag go.

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