Problem in CHaRM Configuration - Solution Manager 4.0 SP16

Hi All,
We are in the process of configuring CHaRM in Solution Manager 4.0 with SP16. We have created the project and the activated CHaRM for that project and created the task list as well.
We are able to create the Change Request transaction and also approve the transaction successfully.
ISSUE
The popup of selecting a maintenance cycle while approving the Change Request is not appearing.
When we go to the document flow and select the next document it says
No maintenance cycle is open for the current system
Message no. SOCM_ACTION_LOG011
Maintenance Cycle is very much active when we check from transaction /tmwflow/cmsconf --> Environment --> Scheduling --> Display maintenance cycles.
We are not able to see any maintenance cycle from transaction code crm_dno_monitor
Any help would be highly appreciated.
Thanks and Regards
Siddarth

I have a question regarding the organization of Solutions in Solution Manager.
First, I have 3 solution manager boxes
1 Sandbox
2 Dev
3 Prod
In sandbox, I have a sandbox 'solution' that contains all sandboxes
In dev, I have no 'solution'
In production, I have all dev through production boxes lumped into one 'solution'.
I was thinking that maybe I should break up the solution in Production to have only prod boxes, and then build one in dev that contains dev and qa boxes. 
My question is that when I configure CHARM to manager transports, will that work to separate DEV/QA from Prod OR will I need all the dev, qa, prod boxes in one 'solution' since that is how transports flow??

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