Problem in connecting to iTunes/Music Store PLEASE HELP!!!!!

I can't connect to the itnues music store and get the following error message when I try:
itunes could not connect to the Music Store. The network connection was reset. Make sure your network connection is active and try again.
If anyone could give me advice on what to do I would be very grateful!!!! Oh, you might have to explain things in very simple terms. My IT knowledge is pretty basic.
Thanks
Stew

Hi stewart,
I assume you can connect to the internet otherwise, through your browser, email client, etc?
If so, check this post:
Can't connect to the iTunes Music Store
If not, investigate your internet connection.
maz

Similar Messages

Can't Access iTunes Music Store, Please Help

When I open my itunes and click on the music store, I can not access it. It says, "Could not complete the music store request. The store may be busy. Check your internet connection or try again later."
My internet connection is fine, so I don't know what is going on. My firewall is set to accept itunes requests. This has been going on for a few days now, I'm clueless on what's going on. Any suggestions?
Thanks.

I'd start off by going to the "Advanced" menu and selecting "Run Diagnostics...", then choosing to test for network settings to the iTunes Store. It should tell you if a firewall really is blocking you from accessing the store or if something is going on, I would think.

Itunes Music Store-PLEASE HELP ME!!

I was just wondering how you can tell if a podcast is a video one or not. Or is there a section for video podcasts. Please help!

You might probably get more help here
http://discussions.info.apple.com/webx?14@@itunes
Itunes Forum, but im not sure haventh gotten into the whole podcast things yet video or audio, but i have 8 full movies on my ipod.

Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.

Hello, when I tried to update my iPod with something in the settings, I noticed my PC couldn't detect my iPod. My iPod is now stuck on the "Connect to iTunes" screen. Please, help me fix this.
I think my iTouch was on 5.1.1 before putting an attemp to update.

Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...

Cannot connect to itunes music store

Over the past 2 days, iTunes will not let me access the music store coming up with the error message
"iTunes could not connect to the Music Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again"
I haven't changed my network settings at all and have no idea how to solve this.

My firewall is Norton Internet Security. I haven't been able to access the music store for over a month. Have tried every fix, in every post, including allowing iTunes in the programs section of my firewall, uninstalling and reinstalling both iTunes and Quicktime with no solution. When I click on the music store, iTunes closes every time. I could use iTunes 6.0.4 for a few weeks before these symptoms started. I upgraded to 6.0.5 today and no change. I read that my issue might have something to do with me having a Dell and Windows XP. I don't know, but it's frustrating the H#@* out of me. I'm an IT manager for a large company, to boot! I've spent more time on this issue than any IT problem ever encountered. The discussion board is riddled with people experiencing the same issue as I with no solution. What caught my attention was the model and OS of the poster's computer. Same as mine and many others. I am still interested in resolving this issue, but will be looking for another music purchasing solution in the meantime.
Any help would be appreciated.

I can't connect to itunes music store ..

my music store won't work. for a few weeks now i've been getting an error message saying "Itunes could not connect to the Music Store. An unknown error has occured [-3221]." i've redownloaded itunes && the first few times the store worked but now nothing is working.
windows xp Windows XP

It will help if you post details, Alex; iTunes and QuickTime versions, exact Windows version (incuding service packs) , how you connect to the Internet, and exactly what's happening (i.e. you can't get to the iTMS at all, you can get there but tracks won't download, any error messages, etc). It's really difficult to offer much in the way of advice without full information.
And please, stay with this thread; don't post "me too" post in other people's threads. It just makes it very difficult to deal with several people at once. Stick here and I'm sure folks will try to help out.
Regards.

Cannot connect to iTunes music store on iPad 1

When I try and connect to the music store on my iPad I just get a message "cannot connect to iTunes store". I can however access the apps store. I can also access the music store from my Mac.
I have read a lot of discussion topics on this and it seems that this is a problem experience by many others especially on iPod. However I cannot find comments specifically related to iPad 1 and none of the suggested solutions in the existing discussion threads have worked for me.
- I have a good wifi connection (this message sent via the connection)
- There is no antivirus software on my iPad
- All software is up to date
- I have tried a reset (holding down home and sleep buttons simultaneously)
I have spent ages trying to sort this out and its driving me nuts anybody got any thoughts?

Carolyn
Many thanks for your reply. However, have already seen this discussion and have tried all of the suggested fixes. As noted above my software is up to date and I have a strong wireless network (proven by internet access over the same IPad). I am at a loss to thing what else could be an issue - seems to me that there is a sofware glitch in how the iTunes music store interacts with the iPad.
Paul

IPod Shuffle not connecting to iTunes Music Store

Hi... I know this has probably been explained loads of times, but could someone please tell me how I need to change my security and firewall settings so that I can connect to the iTunes music store? Please let me know, thanks very much.
Windows XP

i have exact same prob.... it has worked fine for about 5
months but has now decided to just stop.
i connect it and nothing happens at all???
no lights nothing but the shuffle still plays songs untill
the battery runs out....btw, i cant even charge it coz it does it does not connect AT ALL.

Slow Connection with iTunes Music Store

Hello. I just got to college with a 1.83 Intel Core Duo Macbook Pro that I've had for a couple of months so I am familiar with it. My Broadband Ethernet connection is fine except for the iTunes music store, which is incredibly slow. It takes about 5 minutes to connect to every link within the store, and finve minutes for the initial connection. I have tried all of the troubleshooting suggestions, un-installed iTunes, re-installed iTunes, emailed and telephoned apple care, and this is my last effort. I do not have a firewall, but still the Music store is incredibly slow. Does anyone have any suggestions or am I just screwed?

Download speed has improved a lot compared to last week. Yesterday I downloaded several albums and it took just a few minutes. I must say it was faster than importing from a CD. That said I must say that there may be some issue with your internet connection. Maybe the ISP is blocking the downloads. Check with your ISP first.

Never been able to connect to iTunes...please help

I've never been able to connect to iTunes. The following message appears: Network connection was refused. Make sure network settings are correct and connection is active. Has anyone ever experienced this before?

Well.... This has been a hot topic in these forums for a long time. I had this problem for at least 6 months without a resolution. The answers usually involve turning off a software firewall like the new Windows XP security center or Norton firewall. Believe me when I tell you I tried everything to fix this including turning off all firewalls. I eventually was able to find a copy of Itunes 4.7 and have been using that successfully (being able to connect to the music store).
I solved all my connection problems yesterday. I started up my disabled Zone Alarm Firewall program. I went to the allowed to pass through program list and clicked allow for all the programs that connect. Now every thing works great and I was able to install the latest Itunes for windows & connect to the store. The Zone alarm is running as well as the windows security center firewall. I think the Zone Alarm has opened up communication ports that the window security won't. I know many of you will think that I am an idiot. Maybe I am but I got the darn thing working. My belief is that this is not an Apple malfunction. I take back all my curses at them.

Problem trying to move iTunes folder! Please HELP!

Please help. I am using Windows 7 with iTunes 10 and cannot for whatever reason move or change the location of the iTunes media folder. I have uninstalled icloud (was using with iPad) and iTunes several times but each time I change the location and consolidate (i really don't mind loosing all the stored info) the folder jumps back to the same location on my D drive. I have tried everything from following online guides and even changing the default music folder location but it keeps going back to the same place.
Please help!!!!!
Many Thanks!!!!!

See also make a split library portable which explains what to do when things aren't in the default layout.
Note, if iTunes won't stay connected to a new library after you've used the shift-start technique then it is possible the problems are down to a corrupt iTunes Prefs.plist file.
tt2

Why wont iphone connect to itunes 11? please help

We have upgraded to itunes 11 and now none of our iphones or ipods will connect to itunes. What can I do to link them back up again please?

Hi kbex,
Thanks for visiting Apple Support Communities.
If iTunes is not recognizing your iOS devices, start with the troubleshooting steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best Regards,
Jeremy

Ipod disabled to connect to iTunes and it says i have to unlock my ipod to connect to itunes!! Please help i need this done ASAP

My ipod 3rd gen. has been disabled until it says to connect to itunes. but when i connect to itunes it says you have to unlock your ipod to connect to itunes. Is there a special trick? Please Help!!!

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work.

Lost Connection to iTunes Music Store...

I was downloading a season pass for a TV show (22 EPISODES) and my iTunes lost the connection...My error message said that the connection had been reset and I should make sure that my connection was active and then retry...How do I make sure the connection is active?...What happens to the episodes that haven't yet been downloaded to my iPod?...How will I be able to get them?...I will NOT be paying for them twice...Any help in resolving this issue would be greatly appreciated...

Hi, and welcome to the Discussions!
I'm an iTunes for Mac user, but the process should be the same... launch iTunes and find and select "Check for purchased music" from the Advanced tab of the iTunes menubar.
This will identify what was purchased which not yet downloaded (or incompletely downloaded). When it does, it will automatically resume download from ITMS.
Here's a link with more info on this.
Gary

HELP! My computer will not connect to iTunes Music Store

Hi,
I have an active internet connection, and I am using the most current version of itunes but it will not connect to the store. This just started happening recently. I get a message that says: "itunes could not connect to the itunes store. Network connection timed out."
any Ideas?
PS> I tried deleting and reinstalling itunes... but it still did not work.

BUMP

Problem in connecting to iTunes/Music Store PLEASE HELP!!!!!

Similar Messages

Maybe you are looking for