Problem in downloading RAW  images from a Canon 7Dmk2.

I subscribe to Creative Cloud and use LR5. I now have a problem downloading images from my new Canon mk2. I get a message saying that these files are not recognised. I understood that LR5 had been upgrade to cater for this new camera. mike

Updates are not automatic. You need to check the application manager occasionally. If there is an update then that update will be available to install from the application manager. I had to log out of the application manager and log back in before I was able to get the update to 5.7.1. But the curious thing is that Lightroom 5.7 should also open the files from that camera. Have you installed Bridge? What version of Camera Raw are you running in Photoshop? Can you see the images in Bridge if you have updated Camera Raw to 8.7.1?

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