Problem in EWA session data sent to SAP

Hi all,
I am trying to finalise EWA for all my SAP production instances. So far I am able to send EWA session to my Solution manager system or to SAP directly (i.e. to O01)
In the solution manager system under the edit Solution option there is a button "setup EWA". After clicking on this  and enabling EWA, there is a check box which says "Send to SAP". I have enabled this check box.
Now does this mean that when the EWA session data arrives in the Solution Manager system, it is also sent to SAP ?
This was my understanding of the checkbox. Also when the EWA report arrives in the Solution Manager system, there is an envelope icon against the report. The tooltip of the icon says "Session data sent to SAP". However when I look at the service channel inbox the session is not visible.
Does anyone have any idea what the problem could be ?
regards,
Kevin Hill

Hi all,
This is what SAP had to say.
quote from SAP reply *********
Please note that not every session follows this path:
Satellite system -> Solution Manager system -> SAP.
All red sessions are forwarded like this. If all is well, and the sessions are always rated green and yellow, only 1 session per system is forwarded every 4 weeks. None of these forwarded sessions create Service Messages. We have access to the actual session and data, and the customer already has the corresponding reports in the Solution
Manager System.
The reports sent to SAP are for SAP's records only. They are not sent back through Service Messages. If you send a red report to SAP, SAP will investigate the cause of the red rating and contact you. It is not possible to receive these reports back on the SAP Service
MarketPlace.
The only sessions that create Service Messages are those sent directly to SAP ( without Solution Manager). They are created as per SAP Note 207223, and the session numbers in SDCC start Z...xx.
quote from SAP reply *********
Well that settles it I guess. However it definitely was not clear from the FAQ and the docs. SAP's reply makes sense as there is no reason why the session report should be available in both the Solman system as well in the services messages.
regards,
Kevin Hill

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