Problem In Generating Survey URL

Question

Hi Experts,
I have Created Questionarie in Survey Tool for CRM(7.0), Saved and Activated the Survey. I am trying Generate the URL for that i have selected Get Option and Send Option as bsp but when i selected Get File and Send File it is showing Blank means I am unable to select the files, hence not able to crete URL for the Survey. Please Help me that where i am missing. Kindly Help me with Process Steps
Your Help is highly Appreciated and Rewarded
Thanks,
Satish
Edited by: Prasanna Satish on Jun 28, 2010 1:36 PM

Answer 1

Please follow the below steps.......
<br>
Access the activity using one of the following navigation options:
<br><br>
<b>Transaction code</b>     CRM_SURVEY_SUITE<br><br>
<b>SAP CRM IMG menu</b>     Customer Relationship Management  Transactions  Settings for Leads  Questionnaires for Leads  Define Questionnaires<br><br>
<b>Creating XML Parameter File for CRM system</b><br><br>
1.From the application toolbar, choose Survey Repository.<br>
2.Open the tree structure Survey Repository - Parameter XMLs - bsp.<br>
3.Select the standard parameter file CRM_SVY_BSP_SYSTEMPARAM.XML with double-click and choose Export (F8).<br>
4.Rename the file, for example, to: CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>
5.Save the file to your local PC..<br>
6.Open the XML file with a suitable editor tool..<br>
7.Maintain the following coding, entering your host server, port, and client:.<br>.<br>
?xml version="1.0" encoding="UTF-8" ?
SurveySystemParam Action="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm?sap-client=<client>" " Method="post" Enctype="application/x-www-form-urlencoded" AccessURL="http://<hostserver>:<port>//sap/bc/bsp/sap/crm_svy_server/survey.htm" IncludeStylesheetInOutput="true" /> .<br>.<br>
In order to identify the respective host server and HTTP port of your CRM system,  open the ICM Monitor (transaction SMICM) in your CRM system. .<br>.
From the menu, choose Goto -- Services. .<br>
In the HTTP entry, you can find the data for the relevant host server and port..<br>.<br>
8.Save and close the XML file..<br>
9.In the CRM Survey Repository, select folder Survey Repository  Parameter XMLs  bsp..<br>
10.From the application toolbar, choose Import (F7) to import the modified XML file from your local PC..<br>
11.Double-click on the imported file and choose Check (Ctrl+F5). If the check is successful, you can continue; otherwise, check your coding as described in step 7..<br>.<br>
<b>Creating Survey URL</b>.<br>
12.Choose Back (F3) to get back to the Survey Suite..<br>
13.In the list of applications, open the component Leads..<br>
14.Select the appropriate questionnaire used for customer information request (e.g., BP_INFORMATION_EN) with double-click..<br>
15.Choose   Generate URL (CtrlShiftF1)..<br>
16.In the dialog box, select the following values using input help:.<br>.<br>
<b>Field name    User action and values</b>.<br>
Get Option           bsp.<br>
Get File          CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>
Send Option          bsp.<br>
Send File          CRM_SVY_BSP_SYSTEMPARAM_<systemID>_<client>.XML.<br>.<br>
17.Choose Generate URL (F6)..<br>
18.Choose Test URL (F2)..<br>
19.Copy the generated survey URL from field Survey URL..<br>
Edited by: MSVKRI on Aug 24, 2010 2:27 PM