Problem in Index administration

i am able to add webaddresses in System Administration -> System Configuration ->Knowledge Management ->Content Management -> Repository Managers -> Web Addresses. But the same is not reflected in www folder of KM.
When i try to map datasource from the www folder under documents, its creating folder only for few sites.
Could anyone please help on this.
<i>Ponits will be rewarded for solution</i>

Hi Krishna,
Check the below:
1) Your TREX host name and index service port number in the trex service.
http://help.sap.com/saphelp_nw70/helpdata/EN/46/bab1d48b0a1514e10000000a114a6b/frameset.htm
2) Make sure also that your firewall settings are ok.
Hope that helps.
Ray

Similar Messages

Index administration status

Hello all,
I have problems with my index administration status. Sometimes the status is green and sometimes red. But I do always the same things. I select all my indizes and click "reindex". After this process I select all indzes and click "incremental update". So, after that I go to Monitoring -> KM -> TREX -> queue status change and I let all indizes work out (in German it means "Abarbeiten" - I don't know if "work out" is the correct translation). The index monitor is OK and there are no errors.
The application protocol in systemconfig -> KM -> index administration shows also no errors!
If I go over the status icon I can see an error (something like a data source could not been correct indexed).
Why have I such problems? What is my mistake?
Kind regards and thanks in advance
Susa

Rani:
the versions of the components are:
SAP KM Rel. 7.00
Support Package 09 (currently updating to 10)
TREX 7.0.27
I found out that there are really inconsistencies in index administration. The time of the index start is sometimes right and in next moment, when I refresh, it is an hour earlier... It's confusing
Bettina:
I looked for document status in trex monitor and all documents are OK. It's sort of weird... As I said sometimes the status is green and sometimes not... But I recognized that I shouldn't start reindexing and after that incremental update. I started so only reindexing and at the moment all indizes are green..... I hope that it is also so when I add a document.
Kind regards,
Susa

Problem with index in merged projects

Dear Sir,
I have a problem with index in the master project, I can only
view the master project index keywords under the index tab. My
master project contains 2 topics besides the other sub projects. I
have created index for all sub projects indvidually and at the end
I created the master project index.
I made sure that the 'Binary Index' flag is ticked before
compilation and stil the problem is on, do somebody know what could
be the problem.

Hi,
Two points here.
Firstly, you can duplicate SSL's. (Right click on an SSL in
the projects sub-directory and select the duplicate layout option.
This will give you a copy of the original SSL).
I tend to have two SSL's - one is local and I use that every
time I test compile the project when I'm working on it.
The other is set to output to the master project. I use that
once I'm happy with the sub-project and start working with the
master project.
Second point is to be aware of how RoboHelp treats the
imported/merged .chm files from the sub projects.
It imports them into the main project master directory - then
when the master project is compiled it puts a copy of them into the
master project SSL. However, if you re-compile it doesn't overwrite
the files that are already in the master project SSL directory.
This is why you have to be aware of where the sub project
.chm files are going - you need to make sure that if you revise the
sub projects, a fresh copy of the .chm files ends up in the output
SSL directory of the master project.

Error in index administration

Hi, when in my portal i go to System Administration->system configuration->Knowledge Management->Index administration
                                                          I've got two errors:
                                                          1- when i click on an index checkbox and i push reindex, i'am getting the following message:
"Operation failed clearing index failed:the defined attribute allready exists (Errorcode 2959)"
2- when in the same initial page, i click on Application log i'am getting the following message:
"Error 3/21/05 6:00:01 PM Crawler Service standard: crawler terminated: java.lang.NoClassDefFoundError "
                                                          I do not if they are related or are independent.
Installed Portal Version
version=6.0.2.4.8
TREX Version
Retrieval and Classification (TREX) Release 6.0.1.2.0
Can help me??
Thanks
Diego Schlimovich

I guess you need a crawler to find out what you need to index. To find out what your crawler did, have you checked in the menu:
System Administration -> Monitoring -> KM -> Crawler Monitor
Maybe this will help you find out why your crawler didn't finish correctly.
Hope this helps,
Wolfgang

KM iviews, KM Content, Index Administration showed Portal Runtime error

Hi Experts,
We recently tried migrating our BI production portal to new hardware. The Portal version was not changed just it was migrated from one server to another. After migration the portal restarted properly but the KM iviews, KM Content and Index Administration showed "Portal Runtime Error".
We restarted the portal several times but still the same. Also the KM services were running.
We had migrated the BI development portal in similar manner couple of months back but it did not showed any such error. It was successful in first attempt.
Can anyone please suggest what must have gone wrong and how can this be corrected? Is there any monitoring or tracing tool we can use to check this. Please suggest.
Thanks & Regards,
Seema Rane.

Hi Ricardo , Lorcan,
Thank you for the prompt reply. Following is the default trace I found on the server:
Caused by: com.sap.engine.services.deploy.container.DeploymentException: <Localization failed: ResourceBundle='com.sap.engine.services.deploy.DeployResourceBundle', ID='Exception while starting: sap.com/com.sap.netweaver.coll.appl.room', Arguments: []> : Can't find resource for bundle java.util.PropertyResourceBundle, key Exception while starting: sap.com/com.sap.netweaver.coll.appl.room
     at com.sap.portal.prt.sapj2ee.PortalRuntimeContainer.prepareStart(PortalRuntimeContainer.java:527)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationLocalAndWait(DeployServiceImpl.java:4367)
     at com.sap.engine.services.deploy.server.ReferenceResolver.processReferenceToApplication(ReferenceResolver.java:589)
     ... 46 more
Caused by: com.sap.engine.services.deploy.container.DeploymentException: <Localization failed: ResourceBundle='com.sap.engine.services.deploy.DeployResourceBundle', ID='Exception while starting: SAPJ2EE::sap.com/xappscprxrpmui~collroomint', Arguments: []> : Can't find resource for bundle java.util.PropertyResourceBundle, key Exception while starting: SAPJ2EE::sap.com/xappscprxrpmui~collroomint
     at com.sap.portal.prt.sapj2ee.SAPJ2EEPortalRuntime.getAndStartSAPJ2EEApplicationItem(SAPJ2EEPortalRuntime.java:888)
     at com.sap.portal.prt.sapj2ee.PortalRuntimeContainer.prepareStart(PortalRuntimeContainer.java:511)
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [ExternalApplicationItem.prepare]: SAPJ2EE::sap.com/xappscprxrpmui~collroomint
     at com.sapportals.portal.prt.core.broker.ExternalApplicationItem.prepare(ExternalApplicationItem.java:188)
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.prepare(SAPJ2EEApplicationItem.java:232)
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.start(SAPJ2EEApplicationItem.java:192)
     at com.sapportals.portal.prt.service.sapj2ee.Mediator.getAndStartExternalApplication(Mediator.java:132)
     at com.sap.portal.prt.sapj2ee.StartPortalApplication.coreRun(StartPortalApplication.java:59)
     at com.sap.portal.prt.sapj2ee.SAPJ2EEPortalRuntime.getAndStartSAPJ2EEApplicationItem(SAPJ2EEPortalRuntime.java:884)
     ... 49 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.netweaver.coll.appl.room
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.ExternalApplicationItem.prepare(ExternalApplicationItem.java:180)
     ... 54 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.netweaver.coll.appl.base
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 55 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.netweaver.kmc.people
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 56 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.application
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 57 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.cm.main
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 58 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.cm.repository.filter
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 59 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.cm.service.base
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 60 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.cm.protocols.ice
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 61 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.km.cm.protocols.webdav
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 62 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [PortalApplicationItem._prepare]: com.sap.netweaver.bc.rf.service
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:427)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 63 more
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Exception during start of application: SAPJ2EE::library:signature_lib
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.prepare(SAPJ2EEApplicationItem.java:323)
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:387)
     ... 64 more
Caused by: com.sapportals.portal.prt.core.broker.SAPJ2EELibraryNotFoundException: Could not find Library SAPJ2EE::library:signature_lib
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.prepare(SAPJ2EEApplicationItem.java:277)
I guess the KM applications are not being found. How do I correct this? Our KM repository is connected to BI and has got lot of BI content in it.
Will redeploying the com.sap.km.applications.par file help?
Please provide some solution so that this error will be resolved without effecting the KM Content.
Thanks & Regards,
Seema Rane

Problems with Indexing and Classification

hi KM Gurus,
We faced some problems in Indexing and Taxonomies for which I would like to know the solution/reason.
(1) We tried providing query based classification in which the query condition which is based on the "Content" alone worked for us. Whenever we tried specifying conditions based on "file extension" or "title", it didn't work out. Did that work for anybody else?
(2) Also we are not able to get any proper info about the various options that are available while creating a query based classification. For example, there are two options like "title" and "string title". But we donno the difference b/n the two. If it works out we can find the difference. But it is not working too. So we are not able to find the difference between the two.
(3) And I tried setting the crawler parameter of my own instead of the standard crawler. But the index was found to be inactive when i set that to my crawler and it worked fine with the standard crawler. I am not able to make it active. Any clues behind this?
Expect all your guidance and help.
best regds,
alagammai.

Hi Alagammai,
concerning issues (1) and (2).
Normally the mentioned properties are displayed as 'Name' and 'Namme as String'.
These two properties are(in most cases) the title of the document.
One is indexed in 'Text' format. The other one in 'String' format. That results into different opportunities within the query based classification.
'Displayname as String' can be used to sort documents alphabetically: A, B, ... into categories.
'Displayname' allows you to do a linguistic scan on document titles.
To separate file types I would use the property MIME-Type.
But you may try to define a query *.doc for the property 'Name as String'.
Regards Matthias

Does anybody have this update problem? index-lion-snowleopard-leopard.merged-1.sucatalog could not be found

Does anybody have this update problem?
index-lion-snowleopard-leopard.merged-1.sucatalog could not be found on server swscan.apple.com
Is there a solution?

You can send feedback to Apple here > Apple - Mac OS X - Feedback
Including the link to this thread may help > https://discussions.apple.com/message/16092403#16092403
I'm seeing numerous posts regarding this issue also.

Pages '09 problem with index

Hi all,
So this is my problem, i'm editing ePub to publish in the Apple iBooks Store, and do them with Pages, but i've big problems with index
i'm using personal styles (as i change chapter colors, font size)
in "old Pages" i could not do index as it was telling me i was not using none of the style in index (even with my proper styles markeds, now when i create index in the style box my styles doesn't show soo it can't create index)
In Pages '09, i have no problem to create index, the problem is when i export to ePub it does not show it
or when it was shoing it, in the normal index, i could also see it in the book as a normal page, and i want it only in the normal ebook index.
any suggestions?
thanks for your help
(if answer can be from Spanish person in Spanish, beter, than beter, but English or french answer welcome too )
have nice .... what ever it is for you.

more or less i got it (after trying, and trying)...
i used the template from apple: http://images.apple.com/support/pages/docs/ePub_Best_Practices_EN.zip
then i make my peronal style using the color i whant for chapter title... this is ok
but still hane the enoying index as normal page....(pic 1) only what pic 2
if i find a solution, will post it, if you find it, and also how to change the color of the index text (it is supposed to be change to black...)
I'll apreciate the help.
thanks again, and have nice day

Problem in indexing signature

Hi,
I am trying to index image signatures (Using version 9.2 ), but I get the following error report:
java.sql.SQLException:
ORA-29855: error occurred in the execution of ODCIINDEXCREATE routine
ORA-01658: unable to create INITIAL extent for segment in tablespace ORDIMAGE_IDX_EXTBS_2
ORA-06512: in "ORDSYS.ORDIMGIDXMETHODS"
Here is the code i am using when i get the error(s).
stmt.execute("CREATE TABLESPACE ordimage_idx_extbs_1 DATAFILE 'G:\\Dipl_testdaten\\Bild\\ordimage_idx_extbs_1.dbf' SIZE 1M REUSE");
stmt.execute("CREATE TABLESPACE ordimage_idx_extbs_2 DATAFILE 'G:\\Dipl_testdaten\\Bild\\ordimage_idx_extbs_2.dbf' SIZE 1M REUSE");
CREATE TABLE bildtable_extern_signature(bild_id int PRIMARY KEY not null, bild_signature ORDSYS.ORDImageSignature);
Images are stored in another table.
CREATE INDEX extidx ON bildtable_extern_signature(bild_signature) INDEXTYPE IS ORDSYS.ORDIMAGEINDEX PARAMETERS('ORDIMAGE_FILTER_TABLESPACE = ordimage_idx_extbs_1, ORDIMAGE_INDEX_TABLESPACE = ordimage_idx_extbs_2');
Any ideas to what migth be the problem?
I would really appreciate any help here!
thank you very much and greeting from germany!
rabbit

Hmmm,
You want to create a tablespace in a Java program?
I would not think this is recommended practice. This is typically done by a system administrator. If your database configuration needs change (or if image comparison software tablespace needs change due to an upgrade), it would be great for the system administrator to be able to configure the tablesppaces without the application having this hard coded.
That being said, I would try this in PL/SQl first. The user who performs this tablespace function must have sysadmin privleges (which more than suggests the database tablespaces should be set up by the system adminstrator).
The typical database user is not allowed to make tablespaces.
I would create the tablespace as system (or sys)first... Perhaps you did this? I think 1 meg is a bit small as well for an initial size...
Are the tablespace files created at all?
Can you do this in PL/SQL and post the results of creating the tablespace (as user sys or system)? and then creating the index?
Thanks,
Larry

Problems for ora9i administrator

hey
could you see this administration problems, and tell me how to solve it
the problem is :
At the end of the day one Monday, DB administrator tried to run an application working against Oracle 9i database, he got following error message:
ORA-01115: IO error reading block from file 13 (block #66771)
ORA-01110: Data file 13:'/ndxs/oradata/Prod/df001.dbf'
Where df001.dbf is one of the Index tablespace files.
Q1: what do these messages indicate and what are the possible causes of this problem.
Q2: what actions you will do trying to solve this problem, given that the database is running in archive mode.
Q3: To enable fast failover when a production outage occurs, oracle has a feature called DATA GUARD.
3-1 Describe briefly how can you use this feature and what are its benefits.
3-2 Make a list of the steps you should do to run this feature on your database.

Why does this have the smell of a homework problem?
The DataGuard questions can be answered in the docs found at tahiti.oracle.com

Problem with index of numbers in BSP Front end

Hello All,
I am facing the below problem. Request your help.
Scenario: When I am trying to add the projects in the Front end , I am facing the problem with the index of numbering of the projects.
Example: If I am adding 6 projects ( at the max only 4 on each page i-e there are 2 pages ), then the index is wrongly numbered and the arrow (for direction of the pages) are wrongly displayed. The direction of the arrow is pointed to the next page rather pointing to the previous page and the index of numbering of the pages is wrong.
Request you to please suggest if this is any code fault in the table maintainance activity in the backend (BSP).

Hi Irina,
If you mean the number range is skipping 10 numbers in between runs then its because of the buffering in the number range.
To avoid the buffer influencing the number range, pass
'X' to the function module parameter: IGNORE_BUFFER.
This should resolve the problem.
Cheers,
Aditya

Problem generating index with 2th level in cs4

Windows XP sp 3 - Indesign CS4 601
When generating an index with a 1st and a 2th level, in the 2th level the entry of the 1st entry is always repeated.
E.g. the index should look as this:
text     75
     capitalized     76
     import     78
word     105
     language     108
     meaning     109
But actually the index looks as this:
text     75
     textcapitalized     76
     textimport     78
word     105
     wordlanguage     108
     wordmeaning     109
Is this a bug, or is there a solution for it?
Thanks for your help!
Luc Van de Cruys
phaedra creative communications

Oops!
Just tested the script.
I run it, and I get the script alert 'All Done' at the end.
But nothing happens.
This is what I do:
- I generate the index.
- I select the index with the text tool (select all or just put the textcursor somewhere in the index makes no difference).
- I run the script
- I get the message 'all done', but there is no difference. The problem persists.
Any other ideas?
Thanks anyway.
L.L.

Problem setting Index value on ComboBox

I am running into a problem with setting the index on a
dropdown box. I will try to give as much detail as possible. From
what I can tell, it should be working and does, but only for one
item. If anyone can suggest a different group to post to, let me
know. I can not find a solution anywhere.
I have the following code to show a combobox. The data is
derived from a XML config file. The combobox itself works fine and
does in fact show all of the data from the XML config file.
<mx:HBox>
<mx:Label text="Status" width="55"/>
<mx:ComboBox id="uxstatus" dataProvider="{_xmlVulnStatus}"
labelField="status"/>
</mx:HBox>
The part of the XML config file that is used to populate the
combobox.
<mainconfig>
<vulnstatus>
<status>Open</status>
<status>In Progress</status>
<status>Closed</status>
</vulnstatus>
</mainconfig>
Now, when a user selects an item from a separate datagrid, on
change I have it run the following function. The function reads in
the data, parses it and compares the "status" value from the
datagrid info with the "status" options in the XML config file.
When it matches, it sets the index number for the combobox so it
shows the right data. My problem is below the function.
public function parseMSVulnStatus(evt:Event):void {
var xmlMSV:XML = XML(msdetailed.selectedItem); //the host
dataProvider item
//trace ("MS Vuln status = "+xmlMSV.status);
for ( var MSVi:Number=0; MSVi<_xmlVulnStatus.length();
MSVi++ ) { //loop over the items in the dataProvider
var sDataValueCurMSV:String =
_xmlVulnStatus[MSVi].valueOf(); //get the current item.data value
if ( sDataValueCurMSV == xmlMSV.status ) { //compare desired
value to current item.data value
mx.controls.Alert.show("match found - MS Vuln status =
"+xmlMSV.status +" and MSVi = " +MSVi);
msstatus.selectedIndex = MSVi; //set the seletedIndex of the
combo box
else {msstatus.selectedIndex = -1}
if (msdetailed.selectedItem.falsepos=='Y')
{msfalsepos.selected=true;}
The problem. If the value from the datagrid is "Closed", it
shows the index as being "2" and sets the combobox index
appropriately and displays "Closed". The alert box is displayed
(for testing) to show the values.
If the value from the datagrid is either "Open" or "In
Progress", it does show the proper index as being either 0 or 1,
respectively and shows the alert box. However, the combobox appears
to be set to -1. I have verified the data is set properly in the
database (which is what populates the datagrid).
Any thoughts on this? Based on my alert box, it appears that
the data is seen properly and that it knows how to set the index of
the combobox.... it's just not happening (unless it's "Closed").
Thanks in advance.
Chris

you could force a selected index using something like
mydatagrid.selectedIndex=0 or 1 try this pos i made for someone
beacause if you want to cange the value of field based on selection
this could be simpler by using an xml file with all the value for
each record in one object
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=585&threadid=1273227&CF ID=48614795&CFTOKEN=89f80916a77a7788-F5418AD3-F360-8283-2DCCA603D0E18DCF&jsessionid=48307b ef3fdf5663544a

Problem with index.jsp and JSF

hi all
I have an index page "index.jsp" in the root directory of deployed project and in that page there is just a <jsp:forward> tag:
<jsp:forward page="pages/mainPage.jsf" />I am using facelets and I have a template.xhtml
when I run the browser nothing will be desplayed. by looking at Tomcat console, it seems that it renders the template.xml. if I place the path of the page directly in the address bar of browser, everything is OK
http://localhost:8080/myproject/pages/mainPage.jsf
but if I put following, it doesnt work.
http://localhost:8080/myproject/
I set the welcome-page to index.jsp in web.xml, and my pages are located in a directory namely "pages"
any help will be appreciated.
regards
Mohammad

I'm not sure what the problem is exactly. This topic might help though:
http://forum.java.sun.com/thread.jspa?threadID=696586
Be sure to read right to the bottom. You may be able to try a couple other things.
Hope this helps,
CowKing

Problem with index markers and importing MS Word 2007 files

This was ugly in that it wasn't caught until after a book had been typeset and the index was being finalized. I'm now having to go back and manually insert a zillion index markers. Not fun.
This was my first project since migrating from FM 7.1 to FM9.0.3.
Source documents are Microsoft Word 2007. Am working in Microsoft Windows 7 64-bit.
When the Word files were imported into FrameMaker, only SOME of the index markers were imported. The difference between those that were imported and those that weren't was seemingly random.
I did some testing and found the problem and a solution.
Looking at the source Word .docx file, and displaying hidden text shows two types of index markers:
1. { XE "word to be indexed"}
2. {xe "word to be indexed"}
Note the difference in case and the extra space after the opening brace in #1. Markers of type 1 were imported fine. Markers of type 2 were stripped by the import process.
The solution:
Backsave the Word file to Word 2003 format (.doc) before importing into FrameMaker.
I backsaved to Word 2003 and imported using both the "Microsoft Word" and "Microsoft Word 2007" filters and both filters imported correctly. It's only when trying to import a Word 2007 .docx file directly that things run amok.
Grr...

Thank you for posting your solution, Dan. It's cold comfort, but I've also ran into this issue in the past, almost certainly well before Word2003 though, probably as far back as Word2000 or earlier.
In your testing, did you try saving as RTF to see if the markers were homogenized, by any chance? In my simple testing just now, Word itself recognized the index field correctly no matter whether I changed the field to "xe" or "XE", but FM's import of the .docx file format wouldn't recognize "xe", only "XE". But importing an RTF file handled both upper- and lower-case entries.
Ah, yes, that's it -- saving the Word2007 file as RTF (with 2 fields, one caps, one lower-case) changed cap field to lower-case when the RTF is opened in Word again, so saving as RTF does homogenize the fields to lower-case. Is it possible that your file(s) were changed to or saved as RTF at any point in their life-cycle? I believe some older versions of Word were actually RTF under the hood, too -- if you do Save As in Word2007 you can scroll through the File Type entries and see "Word 97-2002 & 6.0/95 - RTF (*.doc)" I believe some doc management systems change binaries to RTF too, or conversely some apps create RTF but they name the files as doc.
So Word itself recognizes either lower- or upper-case, and FM's RTF import handles both, but not the .docx import.
Sheila

Problem in Index administration

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