Problem in Installation of Crystal Reports 2011 trial version

Hello Friends,
I have been trying to Install Crystal Reprots 2011 trial version in my Desktop whose Operating System( windows 7 ) language is English .
I choose English as a language pack during Crystal Reports installation , at the end of the installation I found the software was installed in Danish as I stay in Denmark......
I tried several times to install it in English but the same problem comes up..............
any help willl be appriciated......................

Hi,
I presume that this version has exactly the same problem that previous version where the language setting was ignored and the regional settings always prevailed:
https://service.sap.com/sap/support/notes/1197784
Regards,
Julian

Similar Messages

Crystal Reports 2008 Trial Version Runtime Error

Hello
Yesterday I've downloaded Crystal Reports 2008 (Trial Version). The installation was successful. I've got no error.
Anyway, I'm unable to start Crystal Reports. I get the following error:
Microsoft Visual C++ Runtime LIbrary
Runtime Error!
Program: ...ects\BusinessObjects Enterprise 12.0\win32x86\crw32.exe
Abnormal Program Termination
I've already tried all "solutions" mentioned in Re: Crystal Reports 2008 trial version ERROR (DEP, HW acceleration, etc.) but without success (I'm running Windows XP with SP2). I've also updated Microsoft Visual C++ 2005 resp. 2008 redistributables...
Can someone help me?
Thank you!

Hi Patrick,
Nothing Strange about it. You need local Admin rights to access registry and other parts and CR needs the same.
Check anti-virus or possibly firewall settings. When you installed did the installer ask you to allow All users to run CR?
You may want to check with your IT guys, they may have modified your local user group to not allow some rights.
Bottom kine is your PC security is blocking access that CR needs under your local user account.
When you do try to run it does UAC pop up a message to allow you to run CR Designer? If not then it may be you have customer settings for that also.
Search Microsofts site on more info on user rights.
Thanks
Don

HELP ! Crystal Report 2011 TRIAL - Can't Open Program WITHOUT AN ERROR

Server: windows 2008 R2
1) Crystal Reports 2011 was installed using the Trial version.
2) Added the trial key in the form - OK.
3) Clicked to start Crystal Reports 2011 and a dialog box pops up:
CRYSTAL REPORTS STOPPED WORKING
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version: 14.0.0.760
Application Timestamp: 4d688f61
Fault Module Name: crw32.exe
Fault Module Version: 14.0.0.760
Fault Module Timestamp: 4d688f61
Exception Code: c0000005
Exception Offset: 00028ada
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FROM EVENT LOG - MORE INFORMATION
~~~~~~~~~~~~~~~~
EVENT LOG
~~~~~~~~~~~~~~~~
CRYSTAL REPORTS 011 - 32 Bit
Windows 2008 R2 Statndard
64 bit, 16 GB ram
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fault bucket 2445902896, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 14.0.0.760
P3: 4d688f61
P4: crw32.exe
P5: 14.0.0.760
P6: 4d688f61
P7: c0000005
P8: 00028ada
P9:
P10:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x1be0
Faulting application start time: 0x01cc367d04e5e87c
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Attached files:
C:\Users\jyanagi\AppData\Local\Temp\WERF967.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\jyanagi\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_crw32.exe_149624126266436fca64902e9d839546696c19_00630da2
Analysis symbol:
Rechecking for solution: 0
Report Id: 486fd25a-a270-11e0-b215-842b2b4c199e
Report Status: 0
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The description for Event ID 1904 from source HHCTRL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
about:blank
http://go.microsoft.com/fwlink?LinkID=45840
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
APPLICATION ERROR - EventID 1000
Faulting application name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Faulting module name: crw32.exe, version: 14.0.0.760, time stamp: 0x4d688f61
Exception code: 0xc0000005
Fault offset: 0x00028ada
Faulting process id: 0x3644
Faulting application start time: 0x01cc367c5f8cd8b8
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
Report Id: a1c2265e-a26f-11e0-b215-842b2b4c199eGet Windows Live Mail to create your own photo e-mails

Hi,
Thanks for your reply. I followed the other link and it didn't help my current situation.
Is there a link for paid support .. all I need to do is the following for a client:
1) Install Crystal report 2011 on a Microsoft 2008 Server R2.. my error message is above.
Resolve the error on start up of Crystal reports..
It's already been over 1 week .. and I can't seem to get a live person on SAP that can help me... once this is resolved I think I will be ok.
I have CR XI on running on another server with no issues.. I don't know if the above is due to a service pack issue, security issue on installation, ... its a production server so I just want to resolve this quick.
Any help you can give me on getting alive person that I can talk to will be greatly appreciated.
Thank you.
Edited by: Mitsuokbs on Jul 1, 2011 10:38 AM

Merge files or redist installer for Crystal Reports 2011

I cannot find packages for merge files or installer for the redistribution files for Crystal Reports 2011. I have found them only for older versions. In the download section there is somewhere a hint that they are at a different position but no information where.
Can anyone help me?
Thank you
Arne Ortlinghaus

Hi Don,
thank you. It is ok using the files you indicated me. But there are still some doubts.
What does happen on a machine where a designer 2011 (internal version 14) is installed and an application that uses the dlls for Visual Studio 2010 (internal version 13). Does this work without problems?
In a readme for the redistributables for Visual Studio 2010 I have found the following text which I cannot interprete:
If you have installed Crystal Reports 2011 or any of the SAP BusinessObjects XI 4.0 products,
you may notice that their installation contains the same "Crystal Reports 2011" and "SAP
BusinessObjects Enterprise XI 4.0" folders as you see in this folder. Please note that the
folder/files names may be the same but most files have a different version, and are not
compatible with the Crystal Reports 2011 or SAP BusinessObjects XI 4.0 products.
Currently we want to upgrade our programs from Crystal Reports 9 to 2011 and we have many installations where for one machine the Crystal Reports Designer is needed together with our applications.
Arne Ortlinghaus

Problem with keydecoder.dll in Crystal Reports 2008 Trial Version

Hello,
My company is interested in purchasing Crystal Reports 2008 and has asked me to download and try the trial version. However, I have been running into a keydecoder.dll problem. Setup was smooth and here are the details:
Problem message:
"Crystal Reports: Application Error Couldn't load keydecoder.dll"
I have Windows Vista and I have already configured all permissions and administrative rights to the problem to full control. I have also attempted to drag the keydecoder.dll application extension out of win32_x86 to the file folder crystal reports 2008. I have also already attempted to reinstall and making a new program file location named 'Crystal Reports 2008'.
I'm running out of ideas and would appreciate some help. Thank you

Hi Key,
I have found a business objects Note 1198801.
Please have a look to it.
We can find Business objects Note/KBase from here
[https://www.sdn.sap.com/irj/sdn/advancedsearch?cat=sdn_ossnotes&query=&adv=true#]
For your reference have a look to content of that Note:-
1198801 - Error: "Crystal Reports: Application Error - Couldn't load the keydecoder.dll" when attempting to start Crystal Reports XI
Symptom
When attempting to start Crystal Reports XI, the following error message appears:
"Crystal Reports: Application Error - Couldn't load the keydecoder.dll".
Cause :
The error message occurs because the CommonFiles entry has the wrong path in the registry.
Resolution :
CAUTION The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. For information on how to edit the registry key, view the 'Changing Keys And Values' online Help topic in the Registry Editor (Regedit.exe).
To resolve the error message
Click Start > Run. The Run dialog box appears.
Type "regedit" in the Open: text field. Click OK. The Registry Editor appears.
Navigate to the following key: HKEY_LOCLAL_MACHINESOFTWAREBusiness ObjectsSuite 11.5Crystal Reports.
Double-click the CommonFiles string. The Edit String dialog box appears.
Ensure that the path points to the location of <installation directory>Common3.5 in.
For example, the default location is the following: C:Program FilesBusiness ObjectsCommon3.5 in.
Edit the path as necessary.
Click OK. Close the Registry Editor.
Crystal Reports starts successfully.
Hope that helps!!
Regards,
Shweta

Crystal reports 2011 installation INS00140 "Invalid KeyCode" error.

I just purchased and downloaded the latest Crystal Reports 2011 (SP02) version and I am getting the infamous INS00140 Invalid KeyCode error. I have read and tried all the solutions that I could find in this forum, and some more quasi-solutions found on the web: I have tried the installation on 2 different XP workstations and even on a Windows 2003 server platform, TO NO AVAIL.
I have now spent a week 'Fiddling' around with this, and I am not IMPRESSED. Is there a REAL solution to this, anyone? I am not spending another week mucking around with this , and I need to know who to contact to get this RESOLVED...please.

Hello,
It is the crypt*.dll causing the problem. Some older program installed it into the system32 folder which is not MS Certifiable now. I found older versions of Adobe Reader put it in the \system32 folder but there may be others also.
What is in your PATH statement?
The problem is the version CR installs will be about 1.2 meg, older versions do not have the updates Cr requires and because what ever program is using it it's in memory so CR uses it which causes the install to fail. SP 3 I believe will have a fix from RSA and it will either be renamed and/or not sure what they are going to do to it to fix compatibility issues with older versions.
You could try just using the defaults in both the System and User:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\WindowsPowerShell\v1.0\;
Copy your path from the System Environment variables and then change it to something like the above and try again. Once Cr is installed then name it back. Problem is if that program that does need it runs first CR is going to break when trying to start it up. If that happens and it installs then try renaming the one in the \system32 folder and copy CR's in it's place. Change the PATH back and then re-boot and it may work. I believe the files is common for all and backward compatible so what ever program is using it should work with the one from the CR folder.
I'll pass this onto one of the guys here who is looking after these install issues and see if he has any more suggestions.
Don

Type mismatch on CRVS2010 appl. after install Crystal Reports 2011

Hi,
I've a Windows application built in VS2010 with Crystal Reports for VS2010 that exports a report to a PDF, Excel or Word file. The application runs fine, but after the installation of Crystal Reports 2011 I got the "Type mismatch" error when the ReportDocument.Export method is called:
System.Runtime.InteropServices.COMException (0x80004005): Type mismatch.
at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
at CrystalDecisioins.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
at MyApp.ReportConfig.Execute() ....
HELP!!!!
Uninstalling Crystal Reports 2011 SP1, Crystal Reports 2011, Crystal Reports for Visual Studio 2010 SP1 and Crystal Reports for Visual Studio 2010 (in this order) followed by a re--install of Crystal Reports for Visual Studio 2010 and Crystal Reports for Visual Studio 2010 SP1 does not remove the problem.
Config:
Windows 7 Ultimate x64
Edited by: Adri Koopman on Jul 23, 2011 10:32 AM

Yes, I asked them to make note also, there have been delays, it was decide to hold off after the info was released and by then it was too late. Once it gets out everyone seems to be able to get it....
So are you having problems installing still or just exporting? If exporting what code are you using?
Have you set your Project for 32 or 64 bit, not anycpu?
What framework are you using, Any of the FULL versions is a must.
Try this sample:
        private void ExportToStream_Click(object sender, EventArgs e)
            CrystalDecisions.Shared.MicrosoftMailDestinationOptions mailOpts = CrystalDecisions.Shared.ExportOptions.CreateMicrosoftMailDestinationOptions();
            CrystalDecisions.Shared.DiskFileDestinationOptions diskOpts = CrystalDecisions.Shared.ExportOptions.CreateDiskFileDestinationOptions();
            CrystalDecisions.Shared.ExportOptions exportOpts = new CrystalDecisions.Shared.ExportOptions();
            CrystalDecisions.Shared.CharacterSeparatedValuesFormatOptions csvExpOpts = new CrystalDecisions.Shared.CharacterSeparatedValuesFormatOptions();
            CrystalDecisions.Shared.HTMLFormatOptions HTMLExpOpts = new CrystalDecisions.Shared.HTMLFormatOptions();
            rpt.Load(@"c:\reports\b.rpt");
            diskOpts.DiskFileName = @"c:\reports\worldsales.pdf";
            exportOpts.ExportDestinationType = CrystalDecisions.Shared.ExportDestinationType.DiskFile;
            exportOpts.ExportFormatType = CrystalDecisions.Shared.ExportFormatType.HTML32;
            exportOpts.ExportDestinationOptions = diskOpts;
            HTMLExpOpts = new HTMLFormatOptions();
            HTMLExpOpts.HTMLEnableSeparatedPages = false;
            HTMLExpOpts.UsePageRange = false;
            HTMLExpOpts.HTMLHasPageNavigator = false;
            System.IO.Stream oStream;
            byte[] byteArray = null;
            oStream = rpt.ExportToStream(CrystalDecisions.Shared.ExportFormatType.PortableDocFormat);
            byteArray = new byte[oStream.Length];
            oStream.Read(byteArray, 0, Convert.ToInt32(oStream.Length - 1));
            // this is used to verify the file so I saved it to disk
            System.IO.File.Create(diskOpts.DiskFileName, Convert.ToInt32(oStream.Length - 1)).Close();
            System.IO.File.OpenWrite(diskOpts.DiskFileName).Write(byteArray, 0, Convert.ToInt32(oStream.Length - 1));
            System.IO.File.SetAttributes(diskOpts.DiskFileName, System.IO.FileAttributes.Directory);
            oStream.Close();
            GC.Collect();
            MessageBox.Show("Export to Stream complete", "RAS", MessageBoxButtons.OK, MessageBoxIcon.Information);
Don

Crystal Reports 2011 INS00140 error

I have been unsuccessful in installing Crystal Reports 2011. After I enter my name, company name, and key, it will pop up with the error after 30 to 45 seconds of waiting. I am uncertain if I have to uninstall Crystal Reports 2008. I have spoken to technical support. They gave me a few things to try however, the end result was the same. They mentioned to go back to the distributor and get another CD Key. I am not certain if that would even matter at this point considering I am not getting that type of error.
PC Spec:
Dell Precision T3500
Windows 7 Enterprise w/SP1
4GB memory
Intel Xeon W3550
Steps taken:
1. Downloaded latest files from SAP (53005711 and 51041020)
2. Made certain I did not have the MS KB2467175 update
3. Installed Visual Studio Pro 2010
Please let me know what else I can do to get this on my system short of reinstalling the OS.

I spoke with Sean Keaney. This is the email I got:
Hello,
Please follow the below steps to install CR 2011.
Symptom
The Product keycode is not valid. INS00140 Error appears in Validation Result window during Crystal Reports 2011 installation
Environment
Crystal Reports 2011 (patch level below SP02)
Reproducing the Issue
1.     Run Crystal Reports 2011 setup.exe
2.     Enter valid keycode when prompted
3.
Cause
This is known issue and fixed in ADAPT01538339.
There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175
Resolution
The issue has been resolved in SP02, but as a quick fix uninstall the Microsoft patch, install Crystal Reports 2011 and reinstall the patch.
The link for patch download: http://support.microsoft.com/?kbid=2467175
Update: According to the latest information Microsoft replaced the patch with a newer security update.
If this does not work for your install please contact the team who provided the license key to you so they can check this against their records.
Should you require any further assistance please do not hesitate to contact us.
Kind regards
Sean Keaney
Support Consultant
AGS Primary Support, Customer Interaction Center
SAP Service Marketplace: www.service.sap.com
http://www.sap.com
To get the most from your support, please review the Global Support Customer Interaction Brochure
Your Feedback Counts - Complete our Survey Today!
SAP Service Marketplace Channel: www.youtube.com/sapsmptv
This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the addressee. If you are not the addressee please contact us immediately and also delete the communication from your computer. Steps have been taken to ensure this e-mail is free from computer viruses but the recipient is responsible for ensuring that it is actually virus free before opening it or any attachments. Any views and/or opinions expressed in this e-mail are of the author only and do not represent the views of SAP.
SAP SSC (Ireland) Limited, Registered in Ireland No. 256220. Registered Office: 1012-1014 Kingswood Avenue, Citywest Business Campus, Dublin 24, Ireland

Crystal Reports 2011 Installation Issue, key code not valid

Folks,
We have just purchased two licenses for the Crystal 2011 upgrade from DigitalRiver. The installation completes successfully, using one of the two "digital rights" keys that were provided in the confirmation email from DigitalRiver.
Upon launching Crystal Reports 2011 for the first time, though, we are being prompted with a License Manager window asking to add a key code for Crystal Reports. We enter the "digital rights" key provided by DigitalRiver, the same one used during the installation [copy and pasted from the email for accuracy] and receive the error message "The key code you just typed is not valid, please try again."
Canceling this window or clicking Ok simply closes the Crystal Reports application.
Any assistance in how to get the application running would be helpful.
Tested Environments:
Windows 7 Professional SP1, 32bit
Visual Studio 2010 w/ CR for Visual Studio 2010 installed
Windows Server 2008 R2, 64bit
Thanks,
Jeff

Follow-up:
We went through several iterations of installation and finally decided to mix things up to see if we could get a different response from the software. The items that we performed differently were as follows:
1. Ran the setup.exe as administrator [even though we have full admin access as the logged in user]
2. Hand typed the digital rights key rather than cut/paste from the email
3. Performed a custom installation rather than the default and de-selected all of the SAP and other software integration options.
The software ran fine without prompting with the License Manager.
My guess is that it was the removal of the integration pieces that allowed the application to run. We'll perform our next install with just that change and see if it is the culprit.
Jeff

Crystal Report 2011- SAP Data Sources: CL - no items found

Background:
SAP ECC 6.0 was purchased three years ago with DSD package. Only FI and SD modules are in use. Accounts download data filesfrom SAP to produce spreadsheet reports. Few user trust these numbers. We are setup as "SAP in the Cloud" model- Listening to constant user complaints, it seems SAP is broken. Interim solution: Crystal Report for everyone.
Encouraged by Ingo Hilgefort papers and Crystal Report Forum:
We decided to deploy Crystal Report 2011 and Business Object XI 3.1 with SP4 for our small user community. These software are installed on local XP laptop and Business Object XI 3.1 installed in the SAP server as well.
Problem Description:
The desktop user cannot see SAP infosets or tables contents. When connect to the data sources. After user login, she can navigate to expand the data source CL.- displays "no items found ". I can reproduce this error. Using the Crystal Report wizard and selecting various data sources such as: SAP Table, Cluster and Functions: CL, DD and FN category only DD and FN display items.
Current Environment: SAP in the Cloud.
SAP Server::ECC 6.0 EhP3 dual stack. Database MSSQL, OS 2008 Server, Business Object Intergration Kit 3.1, Remote Acces VPN.
Desktop Environment: Crystal Report 2011: SP1, Business Object Xi 3.1, XP SP3
Surprise: Clicking on either DD and FN tab inside the connector window in Crystal- it expands and displays tables and content reference but not CL.
Questions: Do we have to move to EhP5 for the CRX 2011 to work ? What is wrong: ? Any help will be appreciated?
This question is for Ingo H. How to convince SAP hosting company otherwise to solve our problem ? Is is desktop problem or Host side configuration ?

Ahmad
K900687 is Open SQL Connectivity transport and required for direct SAP tables connectivity, so you need it, but I am not sure if the warning message relevant to your problem. Sometimes warning is just a warning.
You can see other objects in DD, but not in CL, it means the connection works. You probably do not have required authorisations to see objects.
I would suggest to review the Authorisation section of SAP Integration Kit Installation Guide here:
[http://service.sap.com/~sapidb/011000358700000559912010E/xi31_sp3_bip_sap_inst_en.pdf ]
You may also check what is the differences between DD and CL in terma of authorizations.
If you think CR 2011 is broken, then test CR 2008. Is still available for free 30-days trial download here:
[http://www12.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx]
, but you would need to add SAP Integration Kit to it.
Vitaly

SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,
There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."
This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.
Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].
Coy
====================
Resolution Options
Windows XP & Microsoft Visual C++ Redistributable
If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.
KB2467175
KB2467174
KB2467173
If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.
Installing with Dashboard Design 2011 or Presentation Design 2011
If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll
You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.
Uppercase License Key
In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.
Fix - Coming in SP02, but can implement manually for now
Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions
(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)
Open BCM-4-0.dll.2.Config
Locate this line:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />
Modify the oldVersion number to make the line like this one:
<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />
This should allow you to install without issue.
Further Troubleshooting
If none of the above helps to resolve the issue, then we need the following:
The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>
The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR
You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.
Edited by: Don Williams on Dec 22, 2011 7:53 AM

Then try these:
1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"
Edited by: Don Williams on Dec 22, 2011 7:51 AM

Starting Crystal Reports 2011

I don't know if this is the right forum, but my question is very basic, hopefully with a simple answer. I've updated from CR v11 to CR 2011, and the installation seemed to be without problem. But HOW DO YOU START THE THING?!! No new icon left on desktop, nothing in the system tray, no instructions and no ".exe" file in the "Crystal Reports 2011" program files that seems applicable to the overall application. The old icon still points to the old files. WHAT AM I MISSING?!!

There should be a link in the Start menu:
Start, All Programs, Crystal Reports 2011, Crystal Reports 2011
The file you're looking for is crw32.exe. Depending on your operating system and if it was part of an Enterprise installation, it may be in a directory like
"C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe"
If there's no crw32, something probably went wrong with the installation and this isn't the right forum for the answer.
Regards,
Bryan

Crystal Reports 2011 Upgrade edition not installing

Hi, I bought Crystal 2011 upgrade on Friday and have been trying to install it. It seems to complete the installation but in the end I get this error message after clicking on Finish button.
Missing installdir reg key for installiverse, required for uninstall.
Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora
Value: Path
Checking the Crystal Directory under Program Files showing only Chart Support subdirectory.
Need some help with this issue.

1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.
Make sure it is not less than 14.0.2...
2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.
3. Copy the installation package to a hard drive if possible to avoid any networking issues.
4. Login to the machine as Local ADMINISTRATOR.
5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.
6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".
7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.
8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"

Crystal Reports 2011 getting An unhandled win32 exception occurred in crw32

I am using Crystal reports 2011 with windows XP. I am getting the error message "An unhandled win32 exception occurred in crw32.exe" I have seen the resolution for this at ""Unhandled win32 exception occurred in crw32.exe [2920]."" but this does not work either. I have added every possible .exe to not use DEP, that I could find in the Business Objects folder. The Business Objects folder is the correct folder. There is not any other folder in "Program Files" that is related to Crystal Reports. Can anyone help with this. I have come to the conclusion that the only solution is to switch to DevExpress Reports. Don't want to have to but, I have customers who are expecting working reports. I am using a MySQL database with version 5.1 ODBC driver. Another developer has Vista operating system running the same version of Crystal Reports, same database and ODBC driver and it works fine for him. Please don't say upgrade to Vista because the majority of my customer base is using XP. I would appreciate if someone could share some incite here. Thank you in advance.

Hello,
First thing is to download 5.3 DataDirect Drivers.
DEP is not a problem as of CR XI R2 SP6 and CR 2008 SP 2.
When are you getting the error when opening Crystal or at some other click?
Check your Anti-virus software, it will block access to dependencies CR requires or access to the Registry.
Look in your AV logs to see if it's logging that it's blocking access to something.
Also, CR 2011 requires Windows XP SP3.
And if you have not downloaded SP1 or SP 2 try uninstalling CR and then without running CR between installs complete them first and then try again.
AND you must be a local PC Administrator to install.
Don
Edited by: Don Williams on Nov 13, 2011 6:37 AM

Crystal Reports 2011 Demo Install Error

Downloaded the trial of Crystal Reports 2011 today (installer says it is SP2) and it will not install. Searched the forums and the 'net and not finding anything that appears to be applicable to my situation, so here goes:
Windows 7 64-bit Pro SP 1, all updates
Crystal Reports 8.5 and 9.2 installed
Visual Studio 2010 Pro with all updates
RAD Studio XE2 with latest updates
Crystal Reports for Visual Studio 2010
I run the setup as an admin, Windows 7 compatibility checked, etc. as suggested in other posts.
I am getting a Visual C++ runtime library error "This application has requested the Runtime to terminate it in an unusual way."
I get this initially when the installer says "Installing Deployment Unit:" and the unit listed is:
tp.microsoft.vcredist-7.1-core-32,14.0.0.760
I have a screenshot, but the above gives relevant information. If I click OK on the error, I will continuously get it for all other files and then get the pleasure of getting it again when I cancel the installation. We have been considering moving to SSRS, but wanted to give the 2011 Crystal a shot since we have several hundred reports developed in it.
Thanks in advance for any help and apologies if I missed something in my searching. Any ideas??

Hello,
First thing is CR 8.5 is not side by side compatible, so uninstall it. I don't see this causing install issues but just an FYI...
I assume you downloaded it from the Trial version Page then or was it in Service Market Place?
SP 2 is both Full and Incremental so I'll start the download and test also. It may be they linked to the wrong file.
How big was the file you downloaded?
Also, have a look at this post: SAP Crystal Reports 2011: Error INS00140 and other install errors , there may be something going on with one of those MS Kbases causing the issue, or could be something new.
I checked with the PM for Cr 2011 and there should be both incremental and a full build available, possibly they did link it to the wrong one...
Thanks again
Don
Oh and check that you have .NET 2.0 to 4.0 Framework installed, CR requires is.
Don
Edited by: Don Williams on Sep 28, 2011 1:49 PM

Problem in Installation of Crystal Reports 2011 trial version

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