Problem in Logon to Shop Admin in CRM 5.0

Dear All,
Need some urgent help.
We are on CRM ISA MSA 5.0 & on HP-UX 11.11.
We are facing a problem in our CRM box due to which we are unable to proceed further. We have our CRM IST box (CRI) in which we need to configure the shop admin.
In our CRM dev box (CRD), the link works, opens fine and we are able to login with the username and password with the shop admin rights.
But when we are accessing our CRI boxs shop admin, (our CRM IST box is a copy of CRM Production system), with the same and even more admin rights$ ( the user has all the java admin and sap_all & sap_new profiles/roles), it says "Logon is invalid; check your entries" even though are user details are absolutely correct as we are able to login with the same username and password in the SAPGUI.
My question is what could be the issue?
1. Do we need to do anysettings in XCM? The jco connection is set properly. I am able to see the first page of the webhop but not able to log in. I have switched on the authorization trace on the CRM system as well, but there no authorization issues.
2. Even in visual admin, the application is up and running. Is there any setting to be done here?
Please help me out of this issue.
Thanks & wil lsurely reward points for any hints.
Thanks a lot in advance for your help.
Warm Regards,
Rajeet
+41 79 328 8454 (cell)

Hi All,
If the J2EE used to run before it can not be a cse of wrong parameters in SMICM,
Are you aware if during satrt up there were some bulky data getting processed??
Some time this happens.., probably cheking the start up log can be a good idea.
Another restart will do the trick it the Log does not give any thing specific.
You can open a Customer message as well for SAP
Regards
Piyush

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