Problem in Mail: rejects correct password

My e-mail account won't connect in Mail (although I can open it fine on the web), even though I repeatedly put in the correct password.

Open Mac Mail then Command , (comma) to open Mail Preferences.
Select the Accounts tab then the Account Information tab.
Type in the correct password under Incoming Mail Server.
Try your email account.
If that didn't help, open Keychain Access located in HD > Applications > Utiliites
Select Passwords on the left.
Use the search field top right corner of the window to locate your email keychain then control click the keychain then click Delete.
Go back to the Mail Account Information window and re type the password under: Incoming Mail Server.
You should be prompted to save that data to a new keychain.

Similar Messages

TS3276 Mac Mail rejecting correct password for incoming only

My e mail has suddenly started rejecting my password even though it is correct. I can send but cannot receive e mail. This has never happened before but I have no incoming messages on either my Mac or my iphone.

Something seems amiss if both your Mac and iPhone starting having this problem at the same time. Was anything changed in anyway?
Are you sure the outgoing mail is going to the correct server?

Mail rejects my password

Upgraded to Lion fairly smoothly. All seems to be OK (hate the monochrome finder icons..another stupid change like removing the blue progress bar with SL) Main problem is mail rejects my password on my imac but it works fine on iphone and ipad... bloody annoying. Any solutions?

Well I was posting back to Gary for more information.I have no idea what email providers you or Gary are using and don't know what help to give. If this is a .mac or .me account and you migrated to iCloud, it could be a very different situation.
Just because you're using the same information as SL, it doesn't mean that something might have changed or is not input correctly. For your other issues, you might either follow other treads or start another.

Mail rejects correct Keychain password data

Intermittent problem Number Three with Mail since Leopard 10.5.x: Mail reports that the server rejects log-in data from Keychain (or possibly ignores existing Keychain data).
I've got Mail checking three mail accounts: Two on the same (POP) mail server, and one Gmail (IMAP) account. Sometimes, when checking these accounts, I get an alert that the log-in data were rejected by the server, and am asked to re-enter the data.
If I re-enter the data, it usually just fails repeatedly; the only solution is to cancel the log-in attempt, take the account offline, then back online and check the mail manually. Subsequent automatic log-in attempts are usually successful; unless they fail.
This happens most often with the first of the three accounts, though it's been known to happen with all three.
I have read advice to others with similar problems which points to a corrupted Keychain. This is quite possible, though I've run Keychain diagnostics which return no errors.
This problem began quite some time ago on my Powerbook G4, and has persisted as I migrated my mail data to my new MacBook Pro.
If anyone has any suggestions or insight, I would be interested.

Open Mac Mail then Command , (comma) to open Mail Preferences.
Select the Accounts tab then the Account Information tab.
Type in the correct password under Incoming Mail Server.
Try your email account.
If that didn't help, open Keychain Access located in HD > Applications > Utiliites
Select Passwords on the left.
Use the search field top right corner of the window to locate your email keychain then control click the keychain then click Delete.
Go back to the Mail Account Information window and re type the password under: Incoming Mail Server.
You should be prompted to save that data to a new keychain.

Ipod touch rejects correct password for home wifi/router

My ipod touch can get unsecured wifi ok (sometimes, which is another discussion) but when I set up a Linksys wireless router at home, my laptop is able to use the wireless but the ipod touch sees the router's name, but rejects the correct password. (I did doublecheck the password by going into the IP address for the Linksys.) Why would my ipod touch not be able to access my own secured network when using the correct password? So I spent some time with Linksys on the telephone and they had me put a long number that they saw in the wireless security tab into the password line. Now there is a check beside my router's name, but I get the message "Safari cannot open the page" when I try to surf. The error was: Operation could not be completed. Invalid argument". I tried a couple more apps (Weather channel, google map, facebook) and the time circle just keeps going around. Why is my ipod touch not working, here?

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod touch rejects correct password for home wifi/routerAnd yet,

My ipod touch can get unsecured wifi ok (sometimes, which is another discussion) but when I set up a Linksys wireless router at home, my laptop is able to use the wireless but the ipod touch sees the router's name, but rejects the correct password. (I did doublecheck the password by going into the IP address for the Linksys.) Why would my ipod touch not be able to access my own secured network when using the correct password? So I spent some time with Linksys on the telephone and they had me put a long number that they saw in the wireless security tab into the password line. Now there is a check beside my router's name, but I get the message "Safari cannot open the page" when I try to surf. The error was: Operation could not be completed. Invalid argument". I tried a couple more apps (Weather channel, google map, facebook) and the time circle just keeps going around. Why is my ipod touch not working, here?

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Mail rejecting my password; server timing out;

.Mac server "mail.mac.com" rejecting my password. I changed my password, account went from grey to black, still having problems getting email, sending is ok. BTW, I dropped my mobile me account. Is that the reason I can't get email on my computer any more? I'm not trying to log into mobile me to get email.

I dropped my mobile me account. Is that the reason I can't get email on my computer any more?
Yes, but I don't know why it's still sending, unless maybe you dropped the account less than 30 days ago.
You can get a free gMail account...
https://www.google.com/accounts/ServiceLogin?service=mail&passive=true

ICloud rejects CORRECT password when logging in

Every time I log in to my computer (or restart), I get a window that asks me for my iCloud password. Even though I enter it correctly, the window “wiggles” and clears out the password. Multiple attempts to re-enter the password results in the same symptoms. I’ve even reset the password and tried with this new password and the same thing happens. The only way to make the window go away is to click on Cancel, not once, but twice. I know the password is correct, because I can go to iCloud.com and log in successfully. That same password also works with my Apple ID any time a password is requested, further reassuring me that I’m using the correct password. Why is it continually being rejected at login?

I have this too. I had it for Facetime, but I logged out of it, but to log out of icloud i need to go into System Preferences, but it crashes every time i click on the Icloud icon. But only crashes for Icloud, everything else works fine.

My mail rejects my password what do i do

when i try to use the mail on my mac to try and setup my aol account it does not accpet it and rejects my password help please.

Reset your password with AOL then try setting up Mac Mail.
http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&e xternalId=219092

OSX rejects correct password on boot (but nowhere else)

Hello all,
We've recently updated several Early2008 MBPs (Snow Leopard) to Late2013 MBPs (Mavericks). With these new machines, OSX intermittently (more than 90% of the time) rejects correct login passwords from cold boot (when unlocking FileVault2 images), but nowhere else.
OSX never rejects passwords when:
-waking from sleep.
-authenticating in OSX environment
-unlocking FileVault2 images from warm boot (restart, from either Windows or MacOS)
-administrator password is shorter than 17 characters (machines only exhibit this issue if passwords are 17 characters or longer; we can shorten our passwords and then the issue goes away, but comes right back if we make the passwords longer.
-Password length does not matter when cold boot logging in as a standard user account (not an administrator).
Typical machine details:
-Updated from 10.6.8 to 10.9.x, then to 10.9.4. Note: we cannot upgrade to 10.9.5 until it is verified by our certification lab.
-Using FileVault 2.
-Migration Assistant was NOT used. Relevant files were copied over. Fresh install from Apple.
-Passwords are alphanumeric only, with numbers, capital and lowercase letters.
-OSX Server is not used in our environment. Run of the mill Mavericks.
-Key repeat rate set to 'fast' (only set when in userland). Delay until repeat is 'short'
-firmware lock enabled (note: issue still persists when disabled)
Example:
0. Machine is off.
1. On first boot, admin attempts to log in and 24 digit password is repeatedly rejected. It does not matter how slowly password is entered.
Note: It is difficult to verify password length after the first 16-20 digits, as the GUI is only wide enough to display that many (?) characters. Arrow keys are used to verify password length.
2. After successfully logging in, admin successfully enters password on first try numerous times throughout workflow.
3. Admin restarts (warm boot) and successfully enters password on first try (every time).
4. Repeat
Workaround:
A. Create a dummy standard user account with 20 character password.
B. on cold boot, login as standard user.
C. log out and then log back in as admin user.
Unacceptable workarounds:
-Use admin password less than 16 characters (company policy requires 20 characters or more for admin accounts).
Questions:
-Does the computer time need to be correct to successfully unlock a FileVault2 image?
-Do these new MBPs not have a persistent time tracking device (like the old ones)? Our machines often have the incorrect time until they can sync with time.apple.com
-What is different about warm versus cold FileVault2 booting?
-Has anyone else seen this behavior?

Thanks for your comments. I imagine this issue hasn't been reported because:
-most people don't use FileVault
-most people don't use passwords longer than 16 characters
-most people assume they're just not entering their password correctly*
I, too, haven't seen any other reports of this behavior. We've disabled and reenabled FileVault2 on multiple machines without resolving the issue.
*This is going to date me a bit, but as a troubleshooting step, we typed the password '37fhGBdh6UniqueGalaxy7' onto a USB-connected AlphaSmart 2000 (with key type speed set to 'Very Slow'). We then created a new admin user account on a sterile machine and used the AlphaSmart to enter the password. We then performed several tasks that require admin password and verified that the AlphaSmart reliably enters the password once logged in. However, we still see the same behavior only during cold boot... the password is 'incorrect' a majority of the time.
I'll keep trying to isolate this issue, but I imagine it's similar to the bug in earlier OS versions where only the first 8 (and later, 16) digits are handled properly.

ITunes Store reject correct password on Mac

iTunes Store won't accept correct password for use in purchase. The system recognizes my password because I get no warning saying incorrect password, etc. unless I purposely enter in wrong password.

Hi there sekaisdad,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
-Griff W.

Mail Rejects Exchange Password

I'm trying to set up Mail to access my company's Exchange server. I was able to get everything working properly in Entourage, but I'd much rather use Apple Mail. The problem seems to be that Mail keeps telling me my password is incorrect, even though I know it's accurate. I've tried setting my username to include the domain (eg. domain\username) as well as entering my full email address. Nothing seems to be working. Any help would be appreciated. Thanks.
Mac mini Mac OS X (10.4.6)

This is an unresolved issue for me as well. I've connected to an Exchange 2003 email account with Entourage, Versamail from a Treo Palm, and of course from MS Outlook, but when I go to set up a new account in Apple Mail I cannot get Exchange to connect.
Apple should either take the "fake" Exchange option off their mail account configuration if it doesn't work any better than this appears to work. Or provide help screens that provide step by step information about their 'unique' way of configuring this service. It has outgoing server configuration that doesn't make sense with an Exchange account...? With exchange if you can get to the server the client and the server should understand each other.
If Versamail and Entourage connects what's up with Apple Mail? Does anyone have any other secrets for getting Apple Mail to connect to an Exchange server email account? I like Apple Mail better than Entourage and would like to get this to work.
Thanks, GZ
Macbook & PowerMac G5 Dual Mac OS X (10.4.6)

SMTP server rejecting correct passwords for particualr virtualhosted domain

Any help much appreciated.
Any ideas? Please see postfix data:
alias_maps = hash:/etc/aliases,hash:/var/mailman/data/aliases
always_bcc = [email protected]
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:[127.0.0.1]:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
enableserveroptions = yes
html_directory = no
inet_interfaces = all
localrecipientmaps =
luser_relay = bounces
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
mapsrbldomains =
messagesizelimit = 209715200
mydestination = $myhostname,localhost.$mydomain,networkguru.org.uk
mydomain = networkguru.org.uk
mydomain_fallback = localhost
myhostname = smtp.networkguru.org.uk
mynetworks = freeuk.com
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
ownerrequestspecial = no
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
recipient_delimiter = +
relayhost =
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpdclientrestrictions = permit_mynetworks rejectrblclient sbl.spamhaus.org rejectrblclient xbl.spamhaus.org permit
smtpdenforcetls = no
smtpdpw_server_securityoptions = cram-md5,login,gssapi,plain
smtpdrecipientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_unauthdestination,permit
smtpdsasl_authenable = yes
smtpdtls_certfile = /etc/certificates/NetworkGuru Mail.crt
smtpdtls_keyfile = /etc/certificates/NetworkGuru Mail.key
smtpduse_pwserver = yes
smtpdusetls = yes
unknownlocal_recipient_rejectcode = 550
virtualmailboxdomains = hash:/etc/postfix/virtual_domains
virtual_transport = lmtp:unix:/var/imap/socket/lmtp

More detail needed....
For example, a domain isn't authenticated, a user is authenticated. Are you saying that ALL users for one domain can not authenticate? Has it ever worked? Have you changed anything? What do the logs show? Is the user ID entered in the POP client a valid short name for the user in WGM? Is mail enabled for the user?
Please post details if you want help.
Jeff

HT1277 Switched from .mac to icloud & Mail rejects password

Switched from .mac to icloud and now mail rejects my password. Can't update user name to @me address either. What should I do?

Bruce Bob wrote:
Switched from .mac to icloud and now mail rejects my password. Can't update user name to @me address either. What should I do?
How did you do that? According to Apple, the system requirements for iCloud is OS X Lion 10.7.2 or later. You posted in the Snow Leopard forums and your system info is showing "Mac OS X (10.6.8)"

My Mail application is rejecting my password even though I'm putting it in correctly. Mail is working fine on my iPad and iPhone but not my iMac so it must be something to do with the Mail settings on my desktop. My software is up to date. Can you help?

I have an iMac, operating system 10.7.4 with up to date software. My mail application is rejecting my password even though I know I am putting it in correctly. I have an ipad and iphone and the mail application is working fine on them. On my desktop however I cannot receive or send mail. I think it must be something to do with the settings but cannot work out what. I have contacted BT who provides my email and internet. As I have another email address with them that is working correctly they believe it is a problem with mail rather than with them. Please can you help?

OK Vicky, good clues...
See if this helps...
Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over. See if there are duplicates, should be one for Incoming & one for Outgoing.
Resetting your keychain in Mac OS X...
If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
http://support.apple.com/kb/TS1544

Problem in Mail: rejects correct password

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