Problem in my Blackberry Q10

i like to ask Blackberry, i buy Blackberry in March 2015, and find one problem when i remove the battery to change the sim card, when put again the battery to open the phone, the phone is reset all the things when i setting, i use long time Blackberry phone dont have this problem, and the Q10 im not the first time use this my second Q10 because the first is broke, but i use the first dont have this problem, can you give me the answer what happen for this is the OS have problem or the phone have problem

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!

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Connecting a Blackberry Q10 to a Yamaha RX V773 receiver

Hello,
I´m currently having a problem with my Blackberry Q10 smartphone. I´m unable to connect it to a Yamaha Rx V773 reciever, using a usb cable.
I would love to listen to music on my music-system, but a wireless solution won´t help either.
I would be delighted, if someone would reply to this post.
Jp

Idnic, welcome to the forum.
I was able to find a manual for your receiver on the Internet. Unfortunately, it does not appear that it can be connected to a computer. There was no mention of connecting it to a computer anywhere in the data. It can be connected to a TV, however.
Please click "Accept as Solution" if your problem is solved.
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Difference between Bluetooth Module from Blackberry Q10 to Blackberry Q5?

Hello,
I am from Germany so please excuse if my English knowledge is not so good.
I own a Bose Wave Music System III. Last week I bought a original Bluetooth Adapter for that System.
After the Adapter arrived I connected it without any problem with my Blackberry Q10.
My Girlfriend is using a Blackberry Q5.
So I tried to connect the Q5 with the Bose Bluetooth Adapter as well.
But the Q5 is not able to connect correctly.
There is the same problem with the Q5 and my Toshiba Portege R930.
Both decives only see the Bose Bluetooth Adapter as a Nokia mobile phone device (all other Bluetooth devices are off, me and my neighbours don't use any Nokia mobile phone ).
If I try to connect to this device, Bose and Q5/R930 can not connect.
I also bought a new Bluetooth Stack Stick 4.0 from LogiLink, this Stick doesn't even recognize the Bose Bluetooth Adapter
So my question is if there is a difference between the bluetooth module Q10 and Q5?
If I read the technical data sheets there is always just written Bluetooth 4.0, but there must be a difference after my opinion.
Thank You for your help
Regards
Manuel

It may not be supported, but look at this:
http://support.apple.com/kb/PH13886
Barry

Problems with email account on BlackBerry Q10

At the start of this week I had 2 email accounts on my BlackBerry Q10.
Calls/SMSes and emails were all being received/sent/allowed without any issue (through wifi and/or usual network connection). The ONLY exception to this was that I was NOT able to send emails from 1 of my 2 email accounts since Monday evening.
When I tried to send a message through this email account on my Blackberry the message showed up with the same icon/symbol to its left as though it was a received message...
I have had this issue before occasionally. Previously i have removed battery and re-started and there has been no problem. This week such a solution didn't work.
I am wondering if it could be an issue due to work performed on the server where our mail is hosted at the start of the week which has 'upset' my Blackberry?
In the end I deleted this faulty 2nd email account this morning and since then am unable to reinstall it...
Messages I get from regular email account adding is: 'make sure your email address and passwod are entered correctly. If you're trying to add a work account, make sure your enterprise activation code has not expired. Contact your administrator for support;
When I try the advanced option I receve the error message: 'the server mail for your account is not responding. please check your settings and try again'
I have added the exact same email account to my father's iPhone this afternoon and the account has been added and is working fine.
Any ideas why it shoudl work without a problem on the iPhone - and more importantly how to solve the problem and re-add the email account to my BlackBerry? (And then - how to be able to send the messages - if I still have an issue then with sending emails...)
Thanks!

Thanks again.
I think it is unlikely that the one email account is interefering with the other one. They have 'happily co-existed' for about a year but maybe I could try removing the one that is currently working, I guess, just to double-check...
How would I know if they are 'BES connected'? I don't remember setting them up initially - it was so long ago... ...and I didn't see any 'prompt' today when trying to add the account back asking if the account should be 'BES' or not?
I did contact our hosting guys but they maintain it is not sth they have done. In any case it still works on my father's iPhone so it seems it is rather a BlackBerry problem in general rather than an issue with my server?
Yes, my BlackBerry ID is related with the email account that I can't add... Could that be an issue? I do have a second email address that I tried to add on this email account (which is different to my BlackBerry ID) and I was unable to add that either - so it would also seem this is not the issue here?
Thanks for the suggestions...

Problems with installing a GMX-E-Mail account on a Blackberry Q10

Hi everyone,
since days I got a problem with installing a german GMX-E-Mail account on my Blackberry Q10. If I try the "automatic" installation by just putting in my E-Mail adress and password, it says, that my E-Mail adress or password is wrong - which it clearly isnt! Bizarrely installing a different GMX-E-Mail account wasnt a problem. It was only this one special account.
Neither GMX, nor O2 (my mob provider/operator) could help me - everyone said its a problem with the other company.
Today I figured the problem out by myself and I guess its a Blackberry problem:
The password of my E-Mail account has a umlaut (means special letters, for example the a, u or o with 2 dots - ä, ü, ö, etc.) in it. Obviously you can put this umlaut in the form, but probably my Blackberry isnt able to send this umlaut to GMX correctly - since their server says the password is not correct. I changed my password. Now there is no umlaut in it anymore. Now everything works perfectly.
Just wanted to write it down here, in case someone else has this problem or Blackberry wants to fix it
kind regards
Christian

Not sure if it will help, but if you just try and edit one of your current mailboxes, and change the box name and manually change all the details, that may work ?
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Blackberry Q10 10.3.1.1779 Network Connectivity Problems

I upgrade my blackberry Q10 to the above OS version and since then its just giving me problems,I am not sure if upgrading is the problem or its just an issue with this phone.
i cant make calls sometimes, saying no network connectivity,call ended, sometimes people tell me they cant call me, sometimes the icon for network connectivity on the homescreen just dissapears, says no network.
Even when i do make calls sometimes, i cant hear the other person clearly, either the line is so noisy and keeps on cutting.
please advise me on what i can do to sort this problem.also if its possible for me to downgrade the OS version if its the problem?

Hi and Welcome to the Community!
As with so many who come here, I must deduce that you are the unfortunate victim of either a corrupt update process or a corrupt OS package. I recommend the following.
Use LINK to reload your OS, likely to the same version you presently have (since what link offers is controlled by your carrier, not by BB). See if that helps.
Otherwise, I recommend a clean OS reload via the unofficial AutoLoader method, which will allow you to bypass your carriers control over the OS version you are offered, and allow you to install something beyond what your carrier has approved which may perhaps contain fixes you need. You also can downgrade to earlier levels via AutoLoader. Note carefully though that you cited in your post your Software Release value, which is completely different from the OS level, and it is the OS level that the AutoLoaders are identified by.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Q10 - Bluetooth Audio gone / Contacts not shown in HUB

Dear Blacberry Community,
I have some questions regarding my Blackberry Q10, that I use since not even a year.
1. If I buy a mobile phone from a company that wants to be the star in the business world, why do I have to solve any issues with the help from other users? That the company that produces the product is not able to fix it themselves may be part of the problems...
2. After my last recovery action the phone does not show the name for some specific contacts in the Hub, though caller ID and contacts entry is ok. Still, the Hub only shows only the number.
3. After an OS software update the phone occassionally failed to contact to my car via bluetooth to play audio files - The hands-free speakerphone always worked and works! But I used to play the MP3 files stored on my phone via bluetooth on the cars stereo system. Similar problem like this.
Sometimes it works, sometimes the option Bluetooth Audio was not available in the cars built-in stereo.
After finding no solution in the internet I decided to re-install the phone software. After recovering the phone (and loosing half of the contacts that magically got lost during the backup process, and picking up problem no.2) it worked ok - until it started again, getting worse day by day. Sometimes the music started, but on the phone, not on the car speaker.
Then came the new software update to 10.2.1.2977.
Instead of the anticipated fix this update did something unexpected. Now, the Bluetooth Audio function does not work at all, never. I already deleted the bluetooth connection with the car, and reinitiated it, but no change. Phone works, Audio doesn't.
Which basically means that I do not use the audio function anymore. Which I consider a cool statement, such as driving a Mercedes S-Class, but you can't give the three blondes on the curbside a lift, because at the last inspection the Mercedes workshop accidently removed the rear bench - and then asked you to ask other Mercedes drivers to install it back in.
Bluetooth Audio connection to bluetooth speakers works, though.
Anybody a good idea? I'm reluctant to re-install the phone again, since it damaged as much as it fixed last time. And didn't last long.
How about a software update that, for a change, fixes the problem, instead of creating it?
Thanks!

I'm having the same issues.
My NEW Q10 will work fine for phone connection in my Hyundai Elantra GT(2013). It will connect via bluetooth to similarly enable speakers(Altec theJacket - not the XL) but NO AUDIO through the connected speakers!!! This is quite frustrating. The manual says it supports about a dozen 'profiles'. The Q10 supports APT-X technology, but not many speaker manufacturers support this. The Altec XL-Jacket is twice the price of theJacket.
When will BB fix the audio streaming problem? This is a major nuiscence!

Backup BlackBerry Q10

I am having problems with backup of my BlackBerry Q10 using BlackBerry Link.
Upon performing a backup of my device with BlackBerry Link, a "Backup Complete … With Errors" window opens, indicating that "Some items from your device have failed to backup:," with a long list of applications. starting with -System Applications.
There are no buttons or links enabling me to perform any action, not even close this window.
A possibly related problem may be that the flash drive —formerly labeled as a Z: drive— is not readable, but there now appears an X: drive, nearly all of the file folders on which are empty.
I need some guidance as to how to diagnose and correct the problems.
Thank You …

See if BlackBerry Virtual Expert can help, if you do not yet have the BBVE App Icon tap the Help Icon then tap Testing, tap Try This Now, tap Tests, choose a test in the list or tap Choose A Test to display a complete list of tests to choose from.
When you say flash drive are you referring to your SD Card ? SD Card Drive Volume is "Y"
Internal Device Volume is "Z"
Reformatting the SD Card may help.

Google sheets for blackberry Q10

Hey, does blackberry Q10 have Google sheet App?
Thank you,

It is half a year later and I have EXACTLY the same problem.
Why can this app not be fixed?

The touchscreen is too sensitive on my Blackberry Q10 to scroll down to read text in Huffington Post.

I enjoy reading Huffington Post online, but when I try to do so on my Blackberry Q10 it is virtually impossible, since I almost always activate a link, without wanting to, when I try to scroll down to read text. Is there any way to adjust the touchscreen sensitivity on my Blackberry Q10 or is there some other solution?

I actually had trouble reading through an article on their website with my Z10. The thing is, to be honest, the whole page is full of links and their website is.... not very good. You can't avoid touching a link when you try to scroll because their is no "non-linked" area after the article. It's one of the only sites I've noticed that problem. I haven't gone back, but maybe request the desktop version in your browser settings?

BlackBerry Q10 not able to update to OS 10.3

My BlackBerry Q10 which I bought from Amazon (Labelled Verizon at its bottom) still shows "your software is upto date yet it runs OS 10.2. I am located in Uganda. What could be the problem to why it is not installing OS 10.3

Hello @ssonko6
Welcome to http://supportforums.blackberry.com/
Verifies that an update is available:
Configuration.
Updates.
Check for updates.
Another method of update via web.
http://www.blackberry.com/update
Regards.
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Can not turn on(booting) my blackberry Q10

Dear. Sir or Madame
I was using BlackBerry Q10 with no problem but all of a sudden it stoped, went out of power and won't reboot.
I am living in Korea, South and I have bought it via an overseas purchasing agent.
Since there is no A/S center in Korea, I don't know what can I do to get it fixed or be covered by the warranty.
Please let me know as soon as possible.
Thanks.
Solved!
Go to Solution.

Connect it to the wall outlet charger, and let it charge for an hour or so, and then with it STILL connected to the charger, remove the battery and insert for reboot.
If that doesn't initially work, leave it connected to charge longer, and repeat.
You might also try with the SIM card removed.
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Outlook 2013 Calendar syncing with Blackberry Q10 error

Hi, i am facing a big challenge while syncing the Outlook 2013 calendar with blackberry Q10 through Blackberry Link Software.
When syncing to BB, I get sync error "The following reoccurring event could not be synced: 13-Oct-14 - MD Mtg with Mgmt. Remove the event and sync again". The error refers to an event for a particular date. Practically, there is no such event in
outlook for that particular date.
I have tried syncing other calendars from the same outlook file successfully but failing to do with that particular calendar. I have also tried to sync the same calendar from outlook 2010 from different OS without any success. I am running Windows 7 - 64bit
OS.
I am running all latest updated patches from Microsoft and Blackberry for both OS.
This calendar is very important as it has more than 3000 event entries.
Please help me to resolve the same at earliest since the issue seems to be in particular Outlook 2013 calendar file. I suppose there could be some hidden entry for that particular date which is causing syncing to fail.
Kindly let me know if you require any further information.

Hi,
This generaly means there is a problem with the indicated event, which cannot be sync'd to BlackBerry. You have to delete it before resyncing the calendar.
If the entry does not appear for the date mentioned in the message, it may be located on one of the historic dates according to the recurrence pattern.
Or you can use the tool of MFCMAPI to delete a hiden or corrupted calendar event:
http://mfcmapi.codeplex.com/
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Blackberry Q10 pairing with Uconnect (bluetooth in Dodge journey)

Since updating to the latest software release (10.2.0.429) I have had problems pairing my BB with my bluetooth in my Dodge Journey. Each day I have to remove the device from Uconnect, delete Uconnect off my phone and go through the whole procedure to pair them again. This works until I exit the car and re enter. I did not have this problem before I did the upgrade, it used to connect automatically.

might be worth adding your post to this thread as they are having roughly the same probs https://supportforums.blackberry.com/t5/BlackBerry-Q10/Q10-upgraded-to-10-2-0-424-and-now-will-not-d...

Blackberry Q10 Contacts Issues

We are having some issues with the Blackberry Q10 contacts and how it merges contacts together.
All of the contacts needed in the phone are stored in an Exchange account. When we added the Facebook, LinkedIn and Twitter accounts, it added contacts from those accounts as well into the contact list. We do not need these contacts to be synced, but I didn’t see a way to add the accounts without having the contacts sync with the phone. The major problem we are having is that the phone is merging contacts of seemingly random people. It would merge people together with completely different names with seemingly no reason to merge together. This leads to various issues like the wrong picture showing up and the wrong name showing up while making and receiving calls.
In addition to wanting help with resolving this issue, I have a few relevant questions.
1) Is there any way to Unlink all of the contacts so we can quickly resolve the issue of random people being merged together?
2) Is there any way to have Facebook, Twitter, and LinkedIn accounts on the phone but without having their contacts/connections synced into the phone’s contact list?
Thanks

As stated you can unlink them one by one. You can also remove Facebook, Twitter etc contacts from the phone book list. By swipping down from the top of the screen, then select settings. There you will see, show accounts in contact list. You can select off to remove Facebook, Twitter etc.
However if you have a contact in your phone book who is also one of your Facebook, Twitter etc etc friends, those contacts details will be linked together and as stated, you'll have to unlink them one by one.
Craig Ashcroft Elite UK
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Problem in my Blackberry Q10

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