Problem in Org determination rule

hi all,
i have postal codes assigned to the org model as attributes,(ie) the org unit is responsible for that postal code only, i have created org determination rule by selecting the postal code as an attribute, i have created bp in which i have mentioned one of the postal code which is in the org model,
when i run transaction i need only the org unit to be picked and shown based on the postal code mentioned in the BP , now it is showing all the orgunits which i dont need,
please suggest me what setting i have to do.
its urgent

Hi shalini,
while simulating the rule in pfac, i am able to get the correct org unit for the pincode, while running the transaction my problem is still the same getting all org units in the pop up, i am sure i have correct org rule assigned to org profile and profile to transaction.
to be clear, my requirement is, for a transaction type, i have defined prt functions "customer" and 'employee responsible' in UI interface setting of prt detr procedure. here the employee responsible should not be the user creating the transaction. this should be the org unit "sales group" which is having certain pincodes assigned in org model, the same value which is populated in sales group field should be populated in 'Emp responsilbe' field in UI of transaction type.
here my first problem is i am getting all the org units for the selection when running the transaction, where user doesnt know which org unit should be selected for the customer belonging to the particular pincode.
if i get value sales group field how can i get this value populated to Employee responsible field in UI
suggest me how can i achieve this.
ITS URGENT

Similar Messages

Problem with ORG Determination in Transactions

I am having an issue with ORG determination in Business Transactions
The Organization area is not being populated as required.
I want to pull in the org data from the User (Org data set in Sales Area section of the BP), all users have the same org data, when running the transaction this is not working, this used to work ok but no longer does??
Settings in org data profile is set to '14000146 - Org. Unit Using Transaction Type', this brings back two errors:
1 - No organizational units found
2 - No organizational unit could be selected
I have tried using the 10000194 - UserOrgUnit but this causes a pricing determination error relating to config
any ideas anyone??
regards
Barry

Hello Barry,
To use rule 14000146, you need to add the used transaction type as an attribute of the org. unit that you want it to be determined.
To do this, please execute t-cd ppoma_crm, open your org. unit, go to the [Attributes] tab, add the transaction type into the 'Transaction Type' attibute, then check on 'Obj. permitted in determination' save.
Wiith rule 10000194 you got the org. unit determined. For the pricing error, I think it might be related to the pricing procedure determination. If yes, please check your IMG activity:
SPRO
- CRM
- Basic Functions
   - Pricing
    - Pricing in the Business Transaction
     - Determine Pricing Procedures
Here, the Sales organization, Dis. Channel, Division are the org. data determined in the transaction; the Doc. Pricing Procedure is the one defined in the transaction type (IMG activity: Define Transaction Types->Assignment of Business Transaction Categories-> BUS2000115 -> Customizing header -> field 'Doc. Pric.Proc.'); the Cust. Pricing Procedure is taken from the sold-to party's BP master sales area data (in the billing) tab.
Hope the information could be helpful.
Best regards,
Maggie

Org determination problem for an Opportunity created through CIC0.

Dear all,
I have a problem with org determination in an opportunity createde through CIC0. I initially created a BP, then a contact person for the same BP and then created an opportunity for the BP where in system is not picking up the Org Data.
The determination rule says that
if BP has sales area data --> present those sales areas
if BP has no sales area data --> pick up from the user assignement in the org structure.
Now case 2 should be applicable to me. I have maintianed a user as BP under Sales Org. I have activated obj permitted for determination at sales org level.
When I am creating opp from cic0, user is getting picked properly. However, org data is not getting picked.
The scenario works fine when opportunity is created through CRMD_ORDER
What is that I am missing out??? PLEASE HELP ME OUT...
Regards,
Rajesh

Dear Rajesh,
this might be caused by wrong partner determination customizing for CIC0. please check note 600116
and related. Also please check note 487734 regarding missing pop-ups in CIC0.
Regards, Gerhard

Lead Org determination from Employee responsible

Hi,
We are creating leads by executing campaigns. Now when leads are created, Sales org is determined from user who has logged into the system, however I want to change this. Sales org in lead should be determined by employee responsible.
I am not sure which org determination rule should be used and if there is any other customization that has to be done along with this to resolve this issue.
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Thanks,
Bhushan

Is there a standard rule for this...with some of my research i feel like this can be achieved with Org determination rule 10000194 and Partner Function ORG = Person Responsible.
I would like to know other impacts if I change my current Partner Function ORG from Activity Partner to Person Responsible. Will it affect Partner Determination Procedure??
Regards,
BJ

Org.determination responsibility rule

Hi Gurus
I have created the Org. determination responsibility rule for the lead transaction type,
When i enter the sales prospects the system will automatically pops up the sales offices.
It is working properly in the Development Server.
When i transport the request to the Quality Server, it is creating the duplicate sales offices.
What should i do to rectify it

Hi
I have checked it,
The Org. structure and sales office in the development server has different id that is
In development server it is
sales office1 50000655
sales office2 50000656
sales office3 50000657
sales office4 50000658
sales office5 50000659
where as in Quality server it is
sales office1 50000007
sales office2 50000008
sales office3 50000009
sales office4 50000010
sales office5 5000011
is bec. of this it is creating double sales offices in the Quality server when i transport the request from Dev. to Qty.
can u help me out

Org determination from Sales area

Guys,
Here's the scenario..we have downloaded all Org structure from R/3. I need the sales org, sales office & group to be determined from the sales area maintained in the BP master data. Currently all BP's have only one Sales Area assigned.
The structure looks like this ..
XY10 - Sales Org Unit
   XA01 - Sales Office
        XG01 - Sales Group
        XG02 - Sales Group
I have checked all of them as Object Permitted in determination. (well if I don't ..then they are not available for selection while maintaining sales area data for BP). I am using the standard Rule '10000144' (Sales area Inc Master Data'). the problem is automatic Determination is failing because its proposing all the Sales offices & sales group as well for Sales Org.
How do I make it to select the one Sales Org only? the same determination should also work when I create and replicate a Sales order from R/3.
Another issue. When I did a consistency check(For Obj permitted in determination) for the Sales office(XA01), I get a error "Attribute IS_SA_ORG can only be assigned once within the assignment hierarchy".
Any suggestions on how to overcome the above issues?
(Note: I am already aware of the buffer update report 'HRBCI_ATTRIBUTES_BUFFER_UPDATE' and I run it every time I make any change.)
Thanks,
Reddy

Guys,
I have created my own rule and it works sucsessully. i still have the consistency check for one of the Sales Office.
Here's my new problem. When I download the sales order from R/3, it determines the Sales Org but is unable to determine Org unit. (If you look in Org tab of sales order, the Sales Org & Org Unit are two different fields). I looked at the log and found that for some reason its finding more than one Org unit!
I tried to create a new Order in CRM with the same BP and the rule works perfectly and only one org unit is found. So for some reason the rule evaluation fails for downloaded orders
Is there any note or setting that I am missing?
Would appreciate any help in this regard.

Sales Org Determination and slaes are Templets not assigned

Dear Experts,
I have a problem in Sales Org determination and sales are templates.
I have totaly 9 branches as part of Project rollout and the determination rule is working for 8 branches where as only one branch is facing this problem.
I have checked all possible solutions from this forum and tried my level best, still not working out. Pls help me .
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I have created the Sales are templets and also assigned them to main templates. And the rule for org determination is defined with the fields, Data Origion, Partner and Source in contianer , which is working fine with other branches.. Only one branch we are facing this above said problem..
Can any one help me in this regards.
Vijay

Hi Robert,
I have alredy created the Rule for sales org determination based on Insustry sector( Contianer- Industry Sector, PArtner, and source) and it is working fine with 1st and 2nd branch users. It is only a problem with 3 rd branch where 3 users are using the system.
Even I cross checked the authorisations,and I did not find any error with the authorizations. Hope you r more clear on this
Rgeards,
Vijay

Agent Determination Rule Not Working

I have created an new agent determination rule in PFAC.
The category I used is "Agent Determination: Responsibilities".
I have also selected the "Terminate if Rule Resolution has no Result" option.
The container has one element in it which is NOT mandatory called "Clinic".
I have set up the responsibilities, where there is only one which catches all - In other words, I created a responsibility for Clinic "*". I have also assigned a position as a responsible agent. The position is linked to a person number, and the person has a user-name assigned - All are in the valid period.
If I test the rule, and do not enter anything for the Clinic, and click the test button, it returns my one agent, which is correct.
The problem is that in my workflow I have assigned the rule as a responsible agent. At runtime, the workflow falls over saying that the agent determination has failed. This does not make sense, since I have not passed anything in binding to the rule. As mentioned earlier, when testing it works fine. I have tried using the rule with and without binding but it wont work. If I change the step in the workflow to rather use position, it works.
Please let me know if you have any ideas - I am really battling with this strange problem.

I tried deselecting "Terminate if Rule Resolution has no Result" in the rule definition.
Having done that, the workflow now works correctly - It actually DOES find an agent and the workflow goes on as expected.
This is really weird, because if the terminate option is selected, it falls over saying that no person was found. Now with the terminate option not selected, it finds the agent - Is this a bug, or am I misunderstanding something???

Service ORG determination based on partner function

Hi
Pls let me know - How to tell from the config which partner function from a transaction say case or complaint, is being used to determine the service ORG unit at the header level of the transaction?
Also
Suppose I have 2 partner functions
1. A - std partner function - rule = "User"
2. B - custom partner function - rule = "User"
Which one will the system use?
Thanks

Hi,
You need to define Partner Determination Procedure (PDP) where u r partner function should have 004USER as access sequence, then u can use "User orgunit" rule in org detemination rule to determine service ORG unit at the header level of the transaction.
If u have define more than one partner function as user in u r transaction system will set the same user in both place on the basis of u r PDP.
Hope it'll help u.
Regards,
Dipesh.
Edited by: DD's on Nov 11, 2008 6:27 AM

ISA sales order - org determination question

Hello All,
We have sales orders being created in CRM just fine using SAP GUI. The transaction type has a specific Org profile attached which has rule to determine the org unit, sales area, office, group based on sold to party's location.
Now for the same transaction type when the sales order is created from the WebShop it is not picking up the correct Org Determination profile(I think). The sales area comes out correctly but org unit, sales office, group are picked up incorrectly. The sales area is correct bcoz, may be the product catalog has the same sales area(Sales org/Dist Channel/division).
I am not sure what could be reason and if product catalog has any role to play on org determination profile for orders from WebShop? Is there any special configuration available for webshop specific org profile?
There is a difference of values org unit, sales office & group between orders created out of GUI vs WebShop. What could be the reason? Any suggestions are appreciated.
Thanks

Hi Sunil,
You have to login to Shop Admin Web application. It should be found on the same server from where you are accessing ISA B2B/B2C
http://<server>:<port>/shopadmin/shopadmin/init.do
Login with User who has shop administration authorization in backend system.
After login click on existing shop you will get list of webshops define then click on your web shop and go to Transaction tab and check your Sales ORg, Distribution Chln, Division value.
Also check customer profile in bcakend system. Are you using B2B or B2C?
Let us know if you have any question.
eCommerce Developer

Org determination

Hi CRM gurus,
I was trying to set automatic Org Determination wherein I want not only the Sales Org, but also the Distribution Channell, Division, Sales Office, Sales Group to be pulled in automatically.
Here is what I did so far.....
The CRM is mapped to corresponding Org Units in R/3 (in other words, the Middleware is setup fine).
I have checked the check-box "Object Permitted in Determination". Have the necessary attributes setup.
Created my own Org Data Profile which has "Orgl Model Determin. Rule" 10000177 (OrgUnit by partner attribute: Country), and had this Org Data Profile assigned to my custom Lead Transaction Type.
Now, when I try to create the Lead, the Org Determination seems to work fine, but it does not populated the Org Units without asking me to check from the list of options. The Sales Org and Division seem to be fine, but the system's still not sure which Distribution Channel to select especially when I have "Excluded" all the DCs with the exception of one (so, in a way, I have made it easy for the system to choose the only active DC, and leave no options, but the system still lists the 'excluded' DCs for selection). And I have no clue as to how to fix the Sales Office n Sales Group selection. First it asks the Sales Office and Sales Group to select, and after selecting that, the system asks me to select the DC. In case, if I select the 'excluded' DC, the system throws up an error message. So when the system knows which one is the correct DC and which one's the wrong one, then why does list all of them?
I'll appreciate your help n will provide max points as soon as you provide the solution
Thanks,
Pras

Hi Pras
> What do you mean by the "relevant for determination"
> flag? Do you mean the check-box "Obj. Permitted for
> Determination"? If so, that applies to all the
> attributes, right?
Yes, you are correct here.
> I believe, we cannot pick n choose
> which attribute this flag should apply to which it
> should not, right? Or am I drifting away from what
> you are trying to say?
No, it is not possible to select only certain attributes, just the whole org unit can be activated or deactivated.
> Eitherways, I have 4 DCs, and
> I "Excluded" 3 of them and have only one DC active. I
> want the system to select that DC automatically. The
> reason I do not want the "Excluded" DC rows deleted
> is because, I may want them in future, and I was
> wondering if I could demo the end-user that
> adding/removing a DC in the Attributes tab is as
> simple as checking/unchecking the "Excluded"
> check-box rather than having to add/delete the entire
> row.....and what's the point in having the "Excluded"
> check-box if one has to add/delete the entire rows?
I am sorry, but I did not find out the meaning so far, but then I did not program that
No, to be honest: You should have one org unit representing one combination. And then you can activate / deactivate the permission flag. I found that to be the easiest way.
> When you say that its ok to activate just the
> 'leaves', does it mean that its OK if I just check
> the check-box "Obj. Permitted for Determination" for
> Sales Group (or Sales Office which do not have Sales
> Group), and not worry about the same for Sales Org?
Exactly. Sounds strange, but the sales org setting is inherited towards the lower org units and therefore it is enough just to have them activated.
Hope this helps, if so, pls. assign some points.
Regards, Kai

Organizational Model Determination Rule

Hello !
I am looking for an organizational model determination rule which is looking for the Org Unit of the given employee responsible. Could anybody help?
Maybe a little more explanation. I created a partner determination procedure which looks for the employee responsible via the business partner. The system should then look for the organizational unit in the org model, which belongs to the employee responsible. Therefore I need an organizational model determination rule.
Thanks a lot!
Astrid

Hi Prajit ,
We want to determine Org based on employee responsible but not on basis of USER.
Employee responsible will be assigned to a particular position in Organization .
We want to determine Organization unit where Employee is assigned to that particular position.
When employee resposnsible is changed Org unit (Service ) should be changes .
Please suggest solution.
Thanks & Regards,
Anup Reche

Implement Org determination for Service Orders

Hello Freinds ,
My Client is implementing the service order with WebIC2005 with the following scenarios.
Service orders created Manually.
Service Orders created from completed sales order automatically.
Could any one possibly suggest the best practice of implementing org determination for the above scenarios.
Is it a correct practice to determine sales org for manual creation of Service Order.
For Automation process is it not correct have sales org determined from sales order.
How to determine Org Determination in WebIC service order Link?
Thanks & regards
Amar

Hi Amar,
You cant assign two diffrent org determination for same transaction type.
Its always better to determine the org at transaction type level. But wehn you are creating service order from sales order , you can set the rule in Copy control whether to copy the org or not.
Hope this helps.
Regards
Arun Kumar

ICWEBCLIENT - Org Determination

Hi Stalwarts
I am working in CRM 5.0 and i have successfully created the organisation determination in the online system .The pop up appears in the Online system from which the Org can be selected .But in ICWEB Client I am not able to get the organisation determination pop up ,does anybody have a similar scenario.
Please help.
Regards
Raj

Dear Raj,
We are facing a similar problem
Pop-ups are technically not possible in IC Web client ( CRM 5.0). However you can create a new view in Application CRM_IC, attach it to the viewarea you want to view it in.
The new view will be visible when there are more then one values for Org Determination. Create a button in the view, clicking which will fill the org fields with the selected values.
Hope this helps.
Regards,
Khushboo
<b>Do reward points !</b>

Org Determination in IC Win client and Request Mgt.

Hi to all,
i am having a problem regarding org. det. in IC win client i am creating a service complaint it was detemining a different org other than the ogr. det. given in Trans. type. what may be the reason and it was not detrminig prcicing procedure for service complaint.
if i try to give service request and service complaint in application area it was displaying only complaint tab and not desplying request tab.
can any one help me pls. thanks in advance.
Regards,
Sanjana.

Hi,
The org determination profile is assigned to transaction type.Similierly for your complaint document ( transaction type ) and for your order ( transaction type ) , assign the same org determination profile.
So when you create a complaint from order , same org data will come.
regards,
PD
Reward points if it helps !!

Problem in Org determination rule

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