Problem in printing from EAM Portal

Hi Expert,
We are getting one issue while trying to Print Work Order from EAM Portal, We are getting one blank screen only and no option to print.
For Background We have created one Custom program which call IW3D object when click on Print button,
But currently we are not getting that screen, We checked from ABAP and portal side and as per them all objects and i-Views are assigned correctly, Just its not showing that screen.
If any body has faced some issue like this befor then please share your inputs.
Thanks,
SS

Hi
Which type of printer you are using.
In the case of  dot matrix printer then if you set a custom paper size in the printer properties then you have to set custom paper size in B1 also
Go to File --> Page Setup
then select the custom size you have created.
Hope this helps
Regards
Arun

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