Problem in recording audio on Note 2,3 (AIR 13)?

Peace be upon you ^_^
My team and I developed an android game using flash pro cs6, we published it like two months ago.
Now,we are fixing the bugs for the next update.
1 level in the game accesses the microphone to check for input only,doesn't record anything (record audio permission)..
it just listens for sound to blow up a balloon.It works perfectly on most devices,but some users reported it not working !
I checked some cases my self, it didn't work on Samsung Note 2,3 running jellybean 4.4.2, some SIII phones and others.
my phone is SIII (jeallybean 4.3) and it works fine on it ..
WHY? what could be the problem?
I suspect it's AIR compatibility problem with some android versions ... :/
*please note that AIR runtime is embedded inside the app (captive)
thank you for your help

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Problem in recording audio on Note 2,3 (AIR 13)?

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