Problem in reloading contacts by blackberry protect

Hi.
I wiped out my phone and used the back-up of blackberry protect. However, the back-up I used was done when I was on a different phone number(the mobile handset and the bb protect account remained the same)
Everything was backed up successfully except the CONTACTS for which it says that "this data has been wirelessly synchronised with a remote service and cannot be restored by blackberry protect"
The only application that I have been using since my last back-up is whatsapp.however, I do not think that that has been causing the problem
I am using the phone in india.service provider is airtel
Kindly help

Hello, and Welcome to the HP Support Community!
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Similar Messages

Getting back contacts from Blackberry Protect

so my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.
they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???

Hi and Welcome to the Community!
The only way to do exactly as you request would be via another BB...restore from BB Protect, and then copy (one by one) your contacts from that BB to the SIM. BB Protect backups can only be used to restore to a BB...there is no other usage of that method of backup.
The Desktop Software, on the other hand, offers more robust access to your data. For instance, you can obtain a PC-based 3rd party BBB/IPD parsing app. Further, with Desktop Software prior to 7.0, you can export your contacts to CSV on your PC.
In any event, if all you have is BB Protect backup, then there only solution is as I've said above.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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RESTORE CONTACTS FROM BLACKBERRY PROTECT WEBSITE TO BLACKBERRY BOLD 9780

BY MISTAKE DUE TO TYPING WRONG PASSWORD IN DESKTOP SOFTWARE MY DATA GOT DELETED FROM BLACKBERRY DEVICE. NOW I JUST FOUND OUT THAT I HAD TAKEN BACKUP THROUGH BLACKBERRY PROTECT AND IS VISIBLE ON BLACKBERRY PROTECT WEBSITE BUT AS I FORGOT THE PASSWORD HOW DO I RESTORE THE CONTACTS TO DEVICE AGAIN. PLEASE HELP RGDS,RAHUL

Dear Sir, The Contacts which I want to restore is visible on the Protect Website https://protect.blackberry.com/protect/mydata -> My Data -> My Back up as per below Back up ArchiveMay 22, 2015 3:57:27 PM Archived Back Up DetailsData Entries Size (KB) Address Book66499Address Book66499Browser Bookmarks31Browser Folders21SMS Messages344116WLAN Profiles2 Does this mean that the backup is available on the Website and I will get the contacts. rgds,Rahul

Just upgraded to Lion, problem now syncing contacts onto Blackberry using Desktop Manager

I just upgraded to Lion, got iCloud going. Works great with my iPhone, but my husbands Blackberry no longer syncs properly using the Blackberry Desktop Manager. Installed the latest version of that program & still no luck. The calendar, music and photos sync fine, but all of the contacts have been wiped out now on the phone and not a single one will sync over from the mac.

I have the same problem. I've tried many solutions but no success. ICloud has been a curse. I love my Mac but if I can't sync my BB 9930, I may have to change.

Blackberry Protect & "Reload Software: 552" Message

In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour. Has anyone else had this problem with Protect and what is the solution?

Hiya!
I myself cannot use BBRY protect unfortunately (IT policy restriction)
but I thought I would give you this in regards to your error
http://www.blackberry.com/btsc/KB18751
It isnt very helpful, but at least you know.
Sorry mate!
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Problems with Blackberry protect

Hello Blackberry community,
Recently I had my Blackberry Bold stolen so I said "No problem, Blackberry protect will take care of all my stuff". "Its in the cloud". But today when I did the blackberry protect recovery in my brand new Q10 I realized that I only have 31 contacts now! Almost all of my contacts are GONE! Does anyone knows what might have happened with the rest of my contacts? I don't understand how the Blackberry protect weekly backups that I had set up only ended up saving a small portion of my contact list. According to the Blacberry protect website, the last Backup was on August 5, 2014. My cell phone was stolen on August 12, so the backup should be up to date. But its not. Is there a problem using Blackberry protect to migrate from Blackberry 7 to Blackberry 10? Any indication as to what is happening with my contacts will be greatly appreciated.
Regards
Solved!
Go to Solution.

Hello there, more likely them 31 contacts are from an really old backup, and all your contacts are now synced wireless with your email. That's why you don't have them in a BlackBerry protect back up.
Did you set up your email yet? What is it, Gmail, outlook?
Blackberry! Here, now, forever!

BlackBerry Protect :\

Hi,,
BB protect doesn't work on my BB curve 9360,,
keep telling me " The service plan for your BB does not support this app . please contact your service provider for additional information or to update your service plan " .. so i hope u have an idea how to fix it .. BTW i use wi-fi ..
and i still have a problem with my BBM 7 .. the blue screen .. did u find any Solution for that problem !! ..
thanks

Hello shadi13
To use BlackBerry Protect ,BBM and many BlackBerry applications we need a BlackBerry data plan from our Carrier , Do you have it ? If not then Call or Contact MobiNil and activate it on your account it will solve your issue with BlackBerry protect as well as BBM .
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Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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Help with Blackberry Protects

My phone fell into water and is destroyed. i have a extra temporary blackberry tour to use. i have saved my data daily by blackberry protects. my problem i sthat my blackberry does not connect to the internet. if i have my contacts on the BB Protects, can i transfer it to my blackberry desktop messinger????????????

Hello,
1) NO : as far as I know, to use BlackBerry Protect, you need a data plan, so I do not think that using WiFi or USB can work.
2) if you have made a backup of your device using Desktop Software, you can use that backup to restore to your temp Tour.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Connect blackberry protect with desktop software

Hy.
I've got a problem. I lost my phone and I have no signal, so i can't find it with the locater on blackberry protect. now I have another problem. I saved my data only with blackberry protect. So when I logg in on blackberry protect I see my device and I also see, that on 3 days ago it saved my data. but now I need my contacts. can I connect blackberry protect with my blackberry desktop software so I can see all my contatcs on my computer? or does someone know what I can do? Thanks for your help cuz I'm kinda despret right now. :-(

Blackberry protect won't work on the 8310.
http://appworld.blackberry.com/webstore/content/20844/?lang=EN
See Supported Devices section.
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I need BlackBerry Protect app to restore my data

Someone stole my Torch 9810, I hadn´t been able to sincronize it with my desktop due to and unknown problem, I just backed it with blackberry protect. I bought Q10 instead of other brand so I could retrieve my data with Blackberry Protect´s restore function but I hadn´t been able to find it. Can I get even a beta version?
Solved!
Go to Solution.

Go to your Settings (swipe down from the top bezel) > BlackBerry Protect.
To your Q10, you will be able to get a one-time restore from Protect to your Q10.
For now, Protect will not backup your Q10 data, but you will that one-time restore option.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Problem with BBM Contacts

I have a problem with my contacts. Every morning I have to keep re-inviting a few contacts on my BBM contact list.
They appear on my list, but when I try to talk to them, a message saying some something along the line of "This person does not have you on his/her contact list. Do you want to re-invite?"
The funny thing is that it only happens to few certain people on my list. I have to keep re-inviting these few people everyday, and it's only those exact same people. When I asked them about it, they said that I disappeared from their contact list.
Is there anyone having the same problem? Is the problem on their side or mine?
I am using BB 9700 on BBM version .57
Please advise. Thanks!
EDIT: All the contacts I have to keep re-inviting are also using BB 9700.

arcleid wrote:
When I asked them about it, they said that I disappeared from their contact list.
You're sure they're telling you the truth?
Try this, have those contacts delete you. You delete them, from your device. Both of you do a battery pull reboot.
Then, add them back, one by one.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Problems Setting Up Contacts in Playbook

I normally use a desk top PC and Windows Mail to access my emails, but wish to also use my Playbook. My ISP is Plusnet. I do not have any other Blackberry mobile devices. I have been trying to get my contacts into my Playbook and have read many of the posts on here and other websites about this. Anyway I resorted to setting up a yahoo email account and imported my addresses into that. I then set up the yahoo account in "messages" in my Playbook. This has however not my adresses available. I have tried the same with a gmail account - this also hasn't made my adresses available. I then tried going into "Contacts" on the Playbook to set these accounts up but it just says that the accounts already exist.
I now can read emails from all the email accounts I have set up, but really do not want to have to set up all my contacts manually. I don't seem to be able to access any menu associated withese accounts which gives me the option of requesting sync of adresses. This is very frustrating.
Any help with a step by step guide to get from where I am now to having my adresses in the Playbook would be appreciated.

Follow the exact directions here:
How to enable or disable wireless contact synchronization with BlackBerry Internet Service
or here:
How to enable or disable calendar synchronization with an integrated Gmail email account
Also, in case you need:
Wireless Contact and Calendar synchronization between the BlackBerry smartphone and an integrated G...
What is Google Mail contact synchronization
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

I've been building a site in Muse successfully until today when I get this error message in the browser, publishing to business catalyst as a test bed:
Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.
Clearing the cache has no effect and I have checked the assets and there are no error symbols. This happened after trying a google translate code in the <head> and a HTML snippet on the master template, I've since removed it but that the last action I took that I can think may have had an effect.
Viewing the source of the page in Safari hash;t helped other than it shows ALOT of html (including some elements i can;t relate to in my site design) and states there are three errors:
[Warning] Invalid CSS property declaration at: ; (index.html, line 1)
the site is Kingsdown Holiday Homes - Self Catering Chalet Rental at Kingsdown Park, Kent | Home
I started this site in Muse CC and then recently upgraded to Muse CC 2014, and I had install issues so deleted the original program (this then forced the download of the new version which was not automatically downloading even though CC notified me that an update was required.
Any information gratefully received.
Thanks,
Andrew

Same problem here but it has nothing to do with a cellular connection.
Created the site http://www.blackdot.com in Muse 7.4.3 with no issues. Just updated the .muse file today to Muse CC 2014 and reloaded to our web server. Now I am getting the error "Some files on the server may be missing or incorrect." when viewing the site from the latest version of all browsers (Safari, Firefox, Chrome) on a Mac and all browsers on a PC (Safari, Firefox, Chrome, Explorer), also mobile Safari on an iPad.
My connection is wired broadband, not a mobile or wireless connection. I am not using the Muse "Upload to FTP host…" option and will not be using it. I am simply exporting as HTML and copying the files to my server. I have deleted all files from the web server and recopied the updated site with the same error result. This is the exact same procedure I used to load the initial site with the prior version of Muse.
It does not seem like there is an existing solution to this problem although many others are experiencing it. It looks like I will need to manually edit each page to remove the error message coding from the html files. Any tips on how to strip out the alert message from the html?
UPDATE
For anyone else experiencing this issue, I was able to edit the .html files for my site to remove the code responsible for this alert message. If you wish to edit your .html files you must make the same edit to every .html file in your site export including the top level "index.html" and all .html files inside the "tablet" and "phone" folders if you have them.
The coding to remove is at the bottom of each .html file:
(Muse.assets.outOfDate.length||Muse.assets.required.length)&&alert("Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.")
Make sure you do not remove any semicolons or braces {} when making this edit. Just remove the text shown above. You will obviously need to remake these edits if you export your site as HTML in the future.

Problem in reloading contacts by blackberry protect

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