Problem in transaction SMQR in CRM system

I was told there is a problem in an CRM system and that I will see it immediatelly in transaction SMQR.
As an non CRM specialist I do not know to what pay attention and how to solve the problem. Is there any documentatition
When entering the transaction SMQR I get :
                   Scheduler Information
Scheduler Status                   :     Inactv.
Last Update (Every 2 Minutes) :         07.05.2009 18:16:21
Name of AS Group (DEFAULT = All):        DEFAULT
Number of Entries Displayed              2
Host ID                            :     sapqrm_QR1_91
Number of Active Connections             0
Cl. Queue name               Type Mode Max. Runtime Attempts Pause Destination with LOGON Data
005 CSA*                      R    D        60         30     300
005 R3A*                      R    D        60         30     300

why did you go to SMQR
first let us know what the problem in CRM is?
also the information that you have given fom SMQR doesnt point to any problem
go to SMQ1 and SMQ2 and check if there are any pending queues
Also let us know what the problem in CRM is?
Rohit

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