Problem in updating nokia 5800

can anyone help me with my nokia 5800
i update my nokia 5800 software using ovi suite
my current version is 50.0.005, and im updating it to 51.0.006
but in the last step of the updates it says
"internal error"
"most probably there is non-commercial software in your device"
pls help..thanks in advance

zedrix wrote:
ok im going to turn off my firewall and anti virus.but icnt updated my ovi suite bcause u cnt update ur phone if your ovi suite is not updated you really have to update it first
You may un-install the anti-virus as you really do not need it on Nokia 5800..
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Problem in updating Nokia 5800 firmware v30.0.011...

hi guys,
few days ago i saw that new firmware update available( v40.0.005) is available for nokia 5800
i have its v30 firmware version and i am unable get any kind of updates while i checked that new version of firmware is available in India. my product code is :0575590
i want change my firmware it has got frequent hanging problem....
plz..... help
Solved!
Go to Solution.

Overall the phone is good with this firmware u can look around on these boards for the bugs people encountered with it so far. No hangs and crashes so far but i cant vouch for it.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

Problem update nokia 5800 with my product key

hi all,
like subject i've a problem with my nokia 5800.I can't do the update for my nokia because for my code 0596011 isn't avaible the upgrade to versione v40...i would to know when i can do this upgrade and if i have to attend a lot...thanks for attention...bye all...

Latest available software for Nokia 5800 XpressMusic, product code 0596011
Version: 31.0.101
/t5/Software-Updates/TOP-questions-about-Software-Updates-start-here/td-p/186925
/t5/Software-Updates/3-months-down-the-line-still-no-V-40-update-for-my-5800XM/td-p/655711
jje

Problem trying to update nokia 5800

My problem is when i try to update my nokia 5800 with the nokia software updater it says my current firmware is version 31.0.101, update version is also 31.0.101. I know there is a new version available,can anyone help me out please.
Thanks

dundeepeh wrote:
My problem is when i try to update my nokia 5800 with the nokia software updater it says my current firmware is version 31.0.101, update version is also 31.0.101. I know there is a new version available,can anyone help me out please.
Thanks
see http://europe.nokia.com/support/download-software/device-software-update/can-i-update
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Problem updating Nokia 5800 XpressMusic

Hello,
First excuse me for my bad English.
I have just updated my Nokia 5800 XpressMusic with the USB cable and plugged into the mains. At the end of the update, a window told me that I could unplug my phone and nothing more since it does not turn over: just a vibration but no screen display. I removed the battery and did another test and still nothing. Is there a solution or should I return it to the VAS.
Thank you for your help.

Hi, Did the phone complete the hard reset? I.e. after the phone is completely started up, it prompts for a country selection? To do the reset, the phone must be turned off first, then hold the relative buttons together / simultaneously while turning on, until prompted for the country selection.
If you managed to complete the hard reset, and your problem is still occurring, then please keep me updated as to how you resolved it, just incase I need to also try it
Thanks.

Problems to sincronize Nokia 5800 Xpressmusic with...

My Nokia 5800 xpressmusic sistematically sincronizes extremely bad with Outlook in Windows 7. Either it duplicates contacts, or sincronizes some and some not, many contacts incomplete but with duplicated info within, or deletes from Outlook contacts that I need, or aborts the sincronisation randomly.
The last time I had erased all the contacts, notes and calendar from the mobile in order to sincronize from scratch with a laboriously just depurated Outlook and what happened? it deleted half of the contacts, the notes apparently sincronized well, and the calendar aborted the sincronization repeatedly. Does anyone have a clue o what is going wrong before I buy another mobile brand?The software in the mobile and OVI Suite are updated. Anyway, this has been happening with previous versions as well. Another problem is that the fields in Contacts do not match after sincronization with those in Outlook, and the information in each contact is partially duplicated and/or incomplete. I can send printed screen of the windows in which the errors have been informed.

I have exactly the same problem.
It is very often impossible to synchronize.
I am able to send SMS-messages (via bluetooth connection), but unable to synchronize.
When clicking on the "synchronize" button or when choosing "synchronize" from the pulldown menu, OVI Suite may or may not synchronize.
I am unable to keep my Calendar in sync.
If this does not get resolved soon, I will get another phone and it will certainly not be a Nokia.

Software Updated Nokia 5800 XpressMusic Language S...

I had updated my 5800 Xpress Music ver. 52.0.007. My problem is my mobile chinese langauge set disappear. May I know how to install my chinese language back into my mobile?
Please help me...

@evolegend
Welcome to the forum!
Unfortunately you will need to visit Nokia Care Point for "language pack" to be installed; this appears to have been done previously with earlier firmware on your 5800XM, but unfortunately software update servers deliver firmware appropriate to the seven digit product code on label below battery which appears to be from a different region. Bear in mind on a pre-owned device that actual product code recorded electronically might not tally with the one on label.
Happy to have helped forum with a Support Ratio = 42.5

Update Nokia 5800 XpressMusic software

Hello,
I update my Nokia 5800 XpressMusic through Nokia Suite on my personal computer.
Step 1. Get Started and Step 2. Back up was successfully done. On Step 3. Install, I follow the instructions. Then my phone screen turns white. Then the logo of Nokia and its version was displayed on the screen. Then it shut-down/turned OFF by itself. A message on my Nokia Suite(on my PC) says "Your phone is restarting" and an instructions below says "Take a look at your phone. If it asks you for your PIN code, time and date, or your Nokia account details, type them on your phone. You may also need to choose the Nokia Suite (or Nokia Ovi Suite, or PC Suite) USB mode on your phone. Then wait for the installation to continue.".. So I wait. Then a follow up message show that says "If your phone does not restart, remove and re-insert the battery, charger, and the USB cable. Then switch the phone on.".
So I follow the instruction. I removed and re-insert the battery, charger, and the usb cable. Then I switch the phone on. BUT the problem is.. it doesn't turn ON. Still off. When I long-press the POWER button, it vibrates but it doesn't continue to turn ON. I hear continues pop-up sound on my PC when the USB cable was connected. But still nothing happens.
Your immediate advice is highly appreciated on this matter. Thanks in advance.
mdcas
p.s.
Please see attached image file for reference.
Attachments:
n5800xpressmusic-problem.JPG ‏49 KB

Try suggestions from THIS resource ... If nothing works, you need to visit Nokia Care ...

Serious Problem after update my 5800 with 40.0.005...

Yesterday,I updated my 5800 with FW 40.0.005. I really impressed with the new easy way of move in touch screen but this version has a big problem that I considered.
First,you have to set as a ring an .mp4 file or any video file and then lock your mobile 5800.
When you have an incomming call the screen isn't working normally and it stops for miliseconds and starts again!
When it happens the power of mobile increasing sharply and I am upset what it could happen if the call continue too much.
Please somebody check it as soon as possible because it may do harm to our mobile by any explosion from this problem!
For temporary solution a suggest not to set video files as a ringtone and if you want to do this don't lock your mobile which helps the video file to work normally.
With regards,
Stelios
Solved!
Go to Solution.

Dear all
kindly visit the below link and read all the actual exp b4 updatig to V40'
NOKIA 5800 V40 BUGS
there are alot of bugs in v40 and its is discover by the ppl like you. I Have MY nokia 5800-d1 with the RM-356 type having SWV:21.0.0.25.
I am happy with it as i dont want to loose my data and time. It cost me alot
THE PRIOR KNOWN BUGS IN V40 UPDATE
NO RDS IN Radio Option (It was there in previous all version till V30&31)
Radio application can't be exited in the end
some application icons are multiplied like in previous firmware version
Thumbs of contacts on HS are loading too long
listing files in Settings/App mgr/Installation files takes way too long too
The screen won't turn off when you plugged the power. Same that it won't turn off after you unplugged from power.
Applications cannot be uninstalled. It says "Unable to start the installer" or something like that the radio application could not be quitted
The new SW update doesn't allow me to install updates. It just says fail...
Most of the time, the music player cant be closed and the song will show right on the home screen. my screen backlight also not go off when plug in or unplug the charger
Normally, when your 5800 full charged, it will beep and turn on the screen for couple of seconds. Now it won't turn off once this was triggered.
In Messaging, message won't open on tapping ! The message seems selected, and doesn't respond to tapping(single or double) ... then options for message also doesn't open, only option is to exit messaging
Frequently it happens I must remove SD before I can install/remove programs
video player bugs (many video played improperly, sound played without images. or freeze at some point, but the sound continues
Unable to install Opera Mini from Ovi Store and from Opera.com website download
Regards
Ahmad Ladhani

Updating Nokia 5800 XM Prob

I tried to upgrade my 5800 OTA, it started downloading but when it reached the middle it stopped and reported
"network unavailable." though i could use Fringe, so it wasn't problem with my connection, I thought it was something to do with Nokia's Server.
I tried again and now it shows "No Update Available" , though just a minute ago it shouwed, I hard Reset my phone and what not but it just doesn't show the update. any ideas ?? it sucks..
Nokia 3230, Nokia 6255i, Nokia 6500s, Nokia N72, Nokia N95 8GB, Nokia 5800 XM, Apple Iphone 3G

alzaeem80 wrote:
a friend told me never update your phone my internet because it will harm your device if you dont know how to folow the steps i advice you to drive your car to nokia and up date your phone there
I have to disagree strongly on that!
Upgrading your phone via OTA is the easiest and safest way to upgrade your device there can be...
Go to Menu --> Settings --> Phone --> Phone mgmt. --> Device update --> Options --> Check for updates
You´ll need a WiFi or any other full internet access point to make it work! And your battery should be at least 3/4 full or connected to the charger.
The advantage of this is that the "data preservation" won´t wipe your phone and you don´t have to set it up again...
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

Updating Nokia 5800

My problem is fairly simple. Try to update my nokia 5800 with the pc nokia software updater, within the first couple of minutes, the pc says my phone is disconnect and then the pc suit says failure to update phone please reconnect it when i havnt touched it? Tried OTA but doesnt find update yet, Any suggestions?
Thanks

I do not work for nokia but I do know how firmware updates work for branded models. I agree with everything grschinon wrote above.
Between orange and nokia you are being given incorrect information. The people on orange and nokia's support lines are just script readers that often have very little real knowledge about a problem. Thats to be expected for orange but it is disappointing that nokia care often act in the same way.
When nokia creates a new firmware they pass it to the networks before it's even released to owners of generic non-network models. After testing nokia then releases it for the generic models then as the networks approve the update it gets released for them too. The quicker a network approves the firmware the quicker nokia makes it available on it's updater. As an example vodafone UK were quick to approve the update and it is available through nokia's updater.
Nokia can never force the networks to approve new firmware so some networks get away with never releasing any updates. In the past few years orange UK have been amongst the slowest often not bothering at all.
Your situation isn't unusual or unique it has been happening for years and it's well known that the networks are the cause of this problem. Orange is the cause and sadly there is nothing that you can do about it other than to vote with your feet. Hopefully one day the networks will just allow nokia to release updates when nokia wants to, not when the networks allow them to.

Updating NOKIA 5800 Xpress Music!

Hello everybody!
I've got problems with updating my fabulous Nokia 5800 Xpress Music! Well, I've got still installed 31.0.101 firmware version. So I wanted to update my phone to "41" or latest versions, but nothning happens! I run my "Nokia software update" and it says that "there is no update available" or "your phone is already up to date"! Thing is the same if I press all know function *#0000# and try to update there. Also the same in Nokia PC Suite...
So, Nokia fans and employees, please help me with some tricks, that I can improve performance of my Nokia... Thanks a lot!

Reasons why a phone cannot update:
1. It is a country variant - country variants often get the updates later, or have updates skipped altogether. A Turkish country variant product code for example, skipped v40 and updated from v31 straight to v50.
2. It is network branded - phones acquired from network providers or these providers' stores SIM free are branded, and will not get updates until the networks approve and modify the updates to their liking.
3. Special editions - These special editions are chartered editions and may never get updates unless taken to a Nokia Care center.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Cannot Update Nokia 5800 Firmware

I own a nokia 5800 on t-mobile UK. I'm on a mac so cannot use the device update software. I entered *#0000# and tried to update it. However I got asked to create a new server profile. I read some 'default' nokia server settings on another forum and entered them but received a message saying server not responding. I've tried some other server settings I found but none of it works. I really would like to update it! Help me please!

You could take it to a Nokia Care Center and they'll update it for you. Problem free for you. =p
If you find my post helpful please click the green star on the left under the avatar. Thanks.

I Can't update Nokia 5800 Xpress Music --plz help

Hay all ,,
plz help me
I can't use Nokia software updater to update my phone
Nokia 5800 Xpress Music
I want to update it with my Pc
Not by Phone
That's the error massage
http://i47.tinypic.com/16c508g.jpg
PLz help me
My FW is 11 !!!!

What operating system are you using on your PC and what version of the software updater?
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

Problems with my Nokia 5800 XM... - Please Help!

Hi,
I have gotten my Nokia 5800 Express Music phone almost 1.5 months ago. The problems which I am facing presently are as under:
1) The green key on my 5800 is not working in home screen. When I press green key nothing happens. It should open call log which is not opening. (It is not working in any of the home screen themes)
2) The bottom 2 icons and shortcut bar on my phone are not working.
The following are the steps which I have already taken:
1) Changed the home screen theme from shortcut bar to basic, then contacts, then back to shortcut - nothing happened.
2) Updated my nokia phone over the air using Nokia software updater. Nothing happened.
3) Restored my previously taken backup after updating the phone - The problem is still here.
4) Done factory settings reset - Nothing happened.
5) Used *#7370# code to reset - Nothing happened.
Please note that I don't know how to reformat this phone!
If any one can help me, please do!
Thanks in advance!
!~The Kashoo~!
Solved!
Go to Solution.

sniperdude wrote:
take out the memory card just in case you problem is coming from an app on that
to hard reset the phone (you lose everything backup you contacts and messages)
turn off phone hold down red and green call button and the camera button an
power on the phone keeping the 3 buttons down till it passes the handshake
if I remember rightly
worth a try
edit: you might just want to try taking out the battery and poping it back in b4 the hard reset
Message Edited by sniperdude on 19-Jun-2009 02:23 AM
Message Edited by sniperdude on 19-Jun-2009 02:24 AM
Thanks alot!!!
It is working now. Even, I have fully restored my old settings including memory card and everything from my last backup and the problem is solved.
I already did the battery removal and re-insertion trick but it was invain. Hard reset did the trick for it.
Thanks again for the kind help!
Message Edited by skaat on 19-Jun-2009 10:17 PM
Message Edited by skaat on 19-Jun-2009 10:18 PM
!~The Kashoo~!

Problem in updating nokia 5800

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