Problem in UWL Substitution Rules

Hi all,
    I have created a Substitution Rules for user X from user Y. when user X logins and accepts for user Y's rules but he is not able see the rule above his UWL.
   But when I create a rule for some other user U from user Y, user U is able to get the rule above the users U  UWL.
   Did anyone faced the same problem can help to solve.
Thanks in advance.
Ponnusamy

Have you ensured that the source person actually HAS items in their inbox?
Because of the way that task processing occurs you might also want to make sure that the source person hasnt already started processing the item.  You should ensure that the task item is "released" in the backend - something as simple as opening the item could cause this.  Once you open an item it is locked into your inbox - I dont believe from memory that these can then be substituted to someone else.
If all of that appears OK  (and you can actually see the items mixed with your own) then I would suggest you check the properties of the iview and make sure that all "options" (like buttons etc) are turned on.  In EP7.0 there is much more control over what is / isnt displayed to the end user.  Those facilities (filters) you speak about "should" become visible when you have susbstituted items.

Similar Messages

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