Problem in version ios7

Welcome
I am Mr. Abdul Rahman Al-Qahtani
I have a place of communication for the sale and maintenance of Apple products .. I have a problem I suffer of them now in version ios7
Yvonne bought two used one of the customers .. But now my problem I can not formate devices because it asks the password for the user's previous email .. The owners do not have a number appliances communicate with them .. And you will want a solution to this problem so I can Formathm and sale.
iphon 4 and 4s
I do not speak much English writing .. And enlisted the interpreter Google
Thank you

Your government prohibits he installation of FaceTime on iPads sold in your country. There is no way around this government rule.

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