Problem Instaling Microsoft Apps 2.1 5616

Can not install update Microsoft Apps 2.1 5616 and previously used the 2.00 version.I've tried to solve the problem with reinstal Belle Refresh but again it was the same through the Nokia Suite and via OTA Helppppppppp!!!!!
Solved!
Go to Solution.

We removed the many posts with screenshots as your description is quite clear and these posts do not really add any extra information. Have you attempted to do a fresh install of your device?  Follow the procedure below to do a full device reset and (re)install of the system firmware:
If you have data on the phone you wish to keep create a backup using Nokia Suite but when asked deselect the option to include settings in the backup. You can start a backup through Tools>Backup in the Nokia Suite menu.
Now disconnect your phone from the PC and select the offline profile, press the on/off switch and from the menu which appears select and activate the profile offline.
Enter the code *#7370# followed by the security code 12345. Please be aware this reset may take a while. Your phone will restart when finished.
After the phone restarts go through the Device First Use sequence to setup the phone correctly.
Now connect the phone to your PC again and let Nokia Suite install the requires files on phone. After this (re)install the latest system update. When you go to the update screen in Nokia Suite your will either be presented by a system update or you can choose to re-install the current (up to date) version again.
After the update verify if there are any additional updates and install these as well.
After this you can restore the backup if you made one.
It is possible that your device storage area requires a full rewrite to allow the installation of these apps, if the above does not resolve the ability to install the apps please visit a Nokia Care point for further assistance. You can find the nearest one through the 'Contact us' section on this page.
Kosh
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