Problem installing Acrobat Reader Pro in Mavericks

Acrobet keeps crashing and I get "configuration error 16." I have deinstalled and reinstalled, but still doesn't work. I'm working on a new MacBook Air 11" with Mavericks and this is a first installatoin. I had no problem on my old MacBook Air 13" also with Mavericks.

Thank you for the reply. I'm afraid I was unclear - it's a problem with Acrobat XI Pro, not Acobat Reader. My mistake. The link you provided was just for Reader. Let me know if you have any other suggestions.

Similar Messages

Problem installing Acrobat Reader on Mac with Mavericks (with error)

I tried ALL the ways to install Acrobat Reader on my Macbook with Mavericks, nothing worked!
It says "Error 301" or something like that and I already tried to download the enterprise version, the offline version, to change the login settings of my macbook. Nothing works...
All started when, at a certain point, I don't know why, it stopped working opening pdf files, saying "error, the file could be damaged or you need an updated version of Adobe Acrobat Reader", so I uninstalled the app and tried to install again. It was when I realized that the mission was harder than I thought!
Please, if anybody with the same problem solved it yet, please please share it with me!
Thank you!

I'm sorry, part of it is in portuguese!
How can I post here the install.log file?
Thank you so much!
PS: Apparently the error now is different, with no number ..

Problem installing acrobat reader

I have attempted on several occasions to install acrobat reader to an HP Elitebook running Windows 7 Professional. Each time I get the same error message:
Any ideas?

This often happens if some other installation (e.g. Windows Update) is already running.
Restart Windows, then run the installer before doing anything else.

Problem installing acrobat 9 pro

I've a valid serial no. for Acrobat 9 pro. When I entered the product serial no., it was processing the installation for several minutes. When I click finish, it asked me again to enter the product serial no. I suddenly got a message that the serial no. I entered was invalid. I'm getting frustrated. Please help. The product is not installed.

Hi fintrylv,
Please refer the KB Doc : http://helpx.adobe.com/acrobat/kb/error-invalid-serial-number-install. html

Problems installing Acrobat 9 Pro as part of CS5 Web Premium

My boss uninstalled CS4 Web Premium, but Acrobat 9 did not uninstall, even though he selected uninstall 'all components'. He tried a couple of times and was eventually able to uninstall it. He then installed CS5, but Acrobat 9 would not install. We have two activation codes for CS5 and neither worked when entered for the Acrobat 9 activation. Any idea why? Thanks.

Thank you for your response. I just found out our agency has purchased Acrobat 9 licenses and will be deploying them site-wide to those who need it, so the problem may be solved.

Problems Installing Acrobat X Pro (CS6 Design Premium) on Win7

I have searched these forums and have tried several "fixes" that have been suggested and still cannot seem to get this program installed. I was upgrading from CS5 with Acrobat 9. I uninstalled Acrobat 9 already. The folder "Config.Msi" keeps reverting back to being locked with no permission to access, which I think might be part of the problem. All help is appreciated!
Here is the error page:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DS013, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 4 warning(s)
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1310.Error writing to file: C:\Config.Msi\36ffc.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\36ffc.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

I was able to rectify my problems through tech support. They had me run Acrobat Cleaner to remove all of Acrobat 9, then install using the AcroPro.exe from the DVD instead of the autorun when you put the disc in. Thanks.

PEASE HELP Can't install Acrobat reader pro

I had a free copy of acrobat pro that ran out and I bought the creative suite that includes it from the school bookstore. I'm trying to install it and it won't install the whole program, but just updates the old free trial. Then when I open it it tells me it has expired and wants the serial number before I can use it. So I type in the serial number the company gave me when when I bought my software but it says it is invalid. I need to hand in an important assignment in school using the adobe pro and I'm at a loss as to what to do.

Hi, I have similar situation here.
Basically, I have problem with the version Arcobat Pro Extend Trial version.
I have been using version 4 pro for a long time, and interested to find out what the main difference between the pro and the extend version.
Unfortunately, my system crashed during the installation, the installer was copying files to the system. After I did a reset/restart the system, I try the installing again. I would not let me install. It would stop on the screen which ask me to install as trial or enter s/n. When I click trial, it would not response, as if I didn't click it.
I tried the Windows installer cleaner, it didn't work.
Thanks for John T Smith's hint, the Clean Script to Remove Adobe CS3, link. After I ran it, it allows me to install again.
a lot of thanks

Having problems installing Acrobat X Pro on Windows 7.

When the installation is about to end, I get the following:
Has anyone experienced this issue?
I would appreciate your feedback. Thanks.

Hi LosBashBrothers,
To investigate about this issue, installation logs help in a great way. Can you please share the installation log for this session ?
To create installation logs, enable Windows Installer logging yourself. Open the registry with Regedit.exe and create the following path and keys:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Reg_SZ: Logging
Value: voicewarmupx
More Information : http://support.microsoft.com/kb/223300
Thanks.

Installing Acrobat X pro. I own Creative Suite 5.5, I install all (I have problem to installAcrobat X pro.

Problem Installing Acrobat X pro. I own Creative Suite 5.5, I install all but I have problem to installAcrobat X pro.
I tried all the soulutions you proposed but nothing work.
Now I have installed it as a trial and it works. it asks for a SN, i insert my own onw SN but it does nor WORK. !!!!!!!
CAN YOU HELP ME???

Hello ,
To install Acrobat X Pro from CS6 suite, please follow these steps,
1. If you have installation Disk, browse the files from the disk an navigate to "payloads\AcrobatProfessional10.0-EFG"
( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the extracted files. )
2. Run AcroPro installer and install Acrobat as a trial.
3. Once you install Acrobat, before launching it, follow the steps from the below document link.
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
Regards,
Yuvraj.

I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?

How do I get Acrobat XI pro on a Mac to work fully, and not just act like Acrobat Reader. i just paid and downloaded it, entered new serial number when requested, but when I open a .pdf I have no pro features showing (such as editing tools, convert to powerpoint, etc). I use XI pro on a windows PC and have no problem there.

Perfect answer. And I feel a bit dumb (should have worked it out, but still finding my way round the Mac). Many thansk for the help.
From: Test Screen Name <[email protected]>
To: John Spencer <[email protected]>
Sent: Saturday, 1 November 2014, 20:20
Subject: I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
created by Test Screen Name in Acrobat Installation & Update Issues - View the full discussionYou probably still have Adobe Reader on the system. Be sure to run Acrobat instead. Use Launch Pad. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6889718#6889718 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link. Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Install Acrobat X pro. I own Creative Suite 6, I install all (I have problem to installAcrobat X pro

I own Creative Suite 6, I install all, but I have problem to install Acrobat X pro.

Hello ,
To install Acrobat X Pro from CS6 suite, please follow these steps,
1. If you have installation Disk, browse the files from the disk an navigate to "payloads\AcrobatProfessional10.0-EFG"
( if you have downloaded CS6 suite, please navigate to "payloads\AcrobatProfessional10.0-EFG" from the extracted files. )
2. Run AcroPro installer and install Acrobat as a trial.
3. Once you install Acrobat, before launching it, follow the steps from the below document link.
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days. html
Regards,
Yuvraj.

Error when installing Acrobat 11 Pro under Mac OS 10.8.3

When trying to install Acrobat 11 Pro on my iMac (2.5 GHz Intel Core i5, 8 GB RAM, OS 10.8.3) I get an error message saying "installation failed" during the "validating packages" process. The software seems to run o.k., but I'm unable to apply any updates. Any suggestions?

To investigate problem at our end, we require following logs:
1) /private/var/log/install.log
2) /tmp/oobelib.log
3) /tmp/amt3.log
4) ~/Library/Logs/PDApp.log
(It might be that out of 2,3 and 4 a few are not present. Ignore those not present on the system)

Creative Suite 5.5 on Windows 7. Installation problem of Acrobat X Pro with error code 6

I can install all other programs in this Suite including photoshop and AI ..in design...etc
But installation failed for Acrobat X pro with the following message even I tried turning off my Anti-Virus or restarted my machine to use Safe mode ....
the following is the error message:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW025, DW050 ... WARNING: DW024, DW025 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 11 error(s), 5 warning(s)
WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS5.1 Core_x64
          This parent relationship is not satisfied, because this payload is not present in this session.
ERROR: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
          Family: InDesign
          ProductName: Adobe InDesign CS5.5 Icon Handler x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
WARNING: DW025: The payload with AdobeCode: {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Player for Embedding x64 3.1
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: Shared Technology
          ProductName: Photoshop Camera Raw (64 bit)
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeCMaps x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe Linguistics CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobePDFL x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: AdobeTypeSupport x64 CS5
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
ERROR: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
          Family: CoreTech
          ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this dependency from list. Product may function improperly.
WARNING: DW025: The payload with AdobeCode: {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
          Family: Adobe Web Suite CS5.5
          ProductName: Adobe Media Encoder CS5.5 X64
          MinVersion: 0.0.0.0
          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
          Removing this payload from the dependency list.
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

my window 7 is English version, which is the same as this design Suite. I can install other programs like Photoshop which is included in this Suite, but I just can't install Acrobat X Pro...so I think it's not language problem... anything else could possibly cause this? thanks!!

Can't install Acrobat X Pro

Trying to install Acrobat X Pro on Sony VAIO running Win7Pro 64bit. Always get toward end of install a "Rolling back action" msg as all the installed files are being removed. No problem installing on my XP computer. I've tried installing from hard disk (folder and files are not read-only), downloading and installing trial version, stopping all services (except Windows Installer), uninstalling all other Adobe products including Reader, changing language to UK English. I must admit that I haven't tried installing underwater yet, but considering it. Online with Adobe Support to no avail. Any ideas?

Try this Install Checklist http://forums.adobe.com/thread/569663?tstart=0 to see if it helps
Do a temp disable of your anti-virus (looks like you've done this)
Right click the install program and select Run as Administrator
Tape a four leaf clover to your forehead

Can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP3

Newbie hozer can't install Acrobat 9 Pro on Windows XP Home Ed V2002 SP4. At end of install via CD it hangs restarting Print Spooler (spooler) and Windows Image Acquisition (stisvc) services, err 1920, and all I can do is click Cancel and it uninstalls the whole dad gum thing. I tried kb.adobe.com/cps/403/kb403613.html. Not fixing it.
If I could change the permissions on those services maybe that would help but I can't do it, I don't have a login with enough permissions, I guess...
So after the third time I just hard-crashed the hard drive when it got to the last ("can't start Windows Image Acquisition", cancel/retry) window and I did end up with the files on the HDD but... they won't install or delete now. I'm infested. Try to install in Normal or Vega mode, it now pops up a filled in userid/serial number box, and when you click ok or retype it, it says the s/n is invalid. I keep having to reboot to get Windows Installer to let me start it (another permissions problem). So I'm stuck. UpToDateTrendMicro doesn't find any evil doers... the kb403613 sent me to this forum,
with hopes,
M3/ [that's MEL, or as close as the ScreenNameBouncer would let me get]

Not sure it will help, but try it when logged in as the administrator and with anti-virus turned off. As far as error numbers, must of us have no clue (there seems to be a list at Adobe, but we don't work there.

Problem installing Acrobat Reader Pro in Mavericks

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