Problem installing acrobat upgrade 2.3.0.0

How can I get around a download error #16820 when trying to install a mandatory acrobat upgrade 2.3.0.0.?

Hi RCLanman,
Please go through articles :
http://forums.adobe.com/message/4432905
http://forums.adobe.com/message/4229199
Thanks.

Similar Messages

Problems installing Acrobat X as part of CS6 upgrade

After upgrading to CS6 from CS5, my Acrobat Pro 9 stopped working - it would say that there is an error and shut down, each time I tried to open it. I have already tried uninstalling and reinstalling both Acrobat 9 and the CS6 upgrade. Latest reinstallation of the CS6, installed everything except Acrobat X, which comes with the package...
Any ideas?

Still not working. I continue to get the error message that “Certain elements of or these products are not able to be installed” (translated from French). In the following error log, it says (amongst other things) :
ERROR: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: Install MSI payload failed with error: 1603 - Erreur irrécupérable lors de l’installation.
MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\3a1e5a.rbf. Verify that you have access to that directory.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
When I was uninstalling previous versions of Acrobat and Reader, it had warned that it couldn’t access the file C:\Config.Msi\3a1e5a.rbf. I did try running the Acrobat Cleaner Tool as you recommended, twice, restarting each time but still no luck.
Any other suggestions?
De : Mylenium [email protected]
Envoyé : mardi 7 août 2012 18:51
À : JFAAL101
Objet : Problems installing Acrobat X as part of CS6 upgrade
Re: Problems installing Acrobat X as part of CS6 upgrade
created by Mylenium <http://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/4604957#4604957

Problems installing Acrobat 9I

I am having trouble installing Acrobat 9, I originally installed it as part of the Creative Suite 4 (Design Premium), acrobat installed okay as part of the suite, but I couldn't create pdf's from word or safari.
I uninstalled acrobat 9, the rest of the suite remains and works perfectly, now when I try to reinstall acrobat 9 my mac sits at the installation screen! Do I need to uninstall the complete suite?
My MBP is only a week old and has very little else on it yet!
Any help will be appreciated.

I have the same problem. I recently upgraded from CS2 (Premium) to CS4 (Standard) and, although I needed help from Adobe Tech Support, I installed the suite successfully. However, Acrobat Pro 9 did not update like the other applications so I called in for more help. That was a bust and, as a matter of fact, after removing some components from the Acrobat.app folder as directed, Acrobat wouldn't even open any more. Consequently, I trashed it and started over.
Unfortunately, now I have the same problem the first user has. Installations proceeds normally until the "Preparing to Install..." screen at which it just stops. It doesn't freeze up or anything, it just dies.
Sure hope somebody can offer a solution.
Thanks in advance.
Bill

Problems Installing Acrobat Pro 9.0 after Hard Drive Crashed

I am having to reinstall my Creative Suite CS 5.0 on my MacBook Pro after the replacement SSD crached and I had to reinstall the suite back onto my orginal hard drive. Everything in the Creative Suite installs with no problem except Acrobat Pro 9.0 and Distiller. After it is copied, I open it and after a few seconds I am presenting with the following message...
"Suite Product Activation Needed - Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop)."
I have tried opening Photoshop first and then opening Acrobat, but I get the same message.
I am at a lose as to what to do.
Thanks for any help.

Matthew,
As you stated the CS5 version has a separate disk for Acrobat 9 and a separate serial number for Acrobat 9. Unfortunately the error message you are seeing is usually seen when launching Acrobat shipped with either CS4 or CS5.5 as the activation of the product is tied to first launching another suite product. Try removing the Inprogress key from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Inprogress.
Of course only do this after backing up your registry.

Problem installing Acrobat 9: "more functional product is already installed"

When trying to install Acrobat 9, a message says that a more functional product is already installed.
I believed this issue was due to the Adobe Acrobat 11 PDF creation utility which was installed with FrameMaker 12. I therefore deinstalled FrameMaker 12, because I believed that the Adobe Acrobat 11 PDF creation utility would be removed as well. However, the issue persists.
Currently, only Adobe Reader XI, FrameMaker 10, and the ExtendScript Toolkit are installed.
I'd be grateful for any help how to solve this.

Problem solved!
After I ran the Acrobat Cleaner tool, the Adobe PDF Creation Add-On XI was now displayed in the Control Panel > Programs and Features list. (No idea why it wasn't available there in the first place.) So in the end I could remove this utility and install Acrobat 9 without issues.
Thanks again to Bill who put me on the right path. :-)

Problems installing acrobat pro Xi

Hi.
I get creative cloud today and through desktop application manager I was downloaded and install acrobat pro xi.
After installed I launch and get adbeape.dll is fault error.
I remove app and reboot. Enter in creative cloud again, download and install, again.
Again when launch get adbeape.dll error.
I download this dll through google and put it in acrobat folder, now after launch app I get this message: adobe application manager is needed to resolve this problem.However it, is missing or demaged. Please donwload and install a new copy of the Application Manager from ......
I remove acrobat pro again through creative cloud desktop app.
I download acrobat pro directly from adobe and install.
Again when launch get adbeape.dll error.
I open creative cloud desktop app and acrobat is list as installed as a trial.
Btw, i was installed successfully photoshop cc, premiere cc, after cc, illustrator cc, audition cc, bridge cc, media encoder cc .
all these apps are running ok.
I´m using windows 8.1 i7 4700hq, 24gb RAM , gtx780m 4gb ram
I don´t have any idea about how solve this, If someone could help, I will appreciate.
Thks

Hi Renato ,
Please refer to the following link and see if that helps.
https://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
http://free-dll-files.com/adbeape-dll/
http://www.fixerrorkit.com/fix-error/fix-adbeape.dll-error.html
Regards
Sukrit Dhingra

Problem installing Acrobat Reader on Mac with Mavericks (with error)

I tried ALL the ways to install Acrobat Reader on my Macbook with Mavericks, nothing worked!
It says "Error 301" or something like that and I already tried to download the enterprise version, the offline version, to change the login settings of my macbook. Nothing works...
All started when, at a certain point, I don't know why, it stopped working opening pdf files, saying "error, the file could be damaged or you need an updated version of Adobe Acrobat Reader", so I uninstalled the app and tried to install again. It was when I realized that the mission was harder than I thought!
Please, if anybody with the same problem solved it yet, please please share it with me!
Thank you!

I'm sorry, part of it is in portuguese!
How can I post here the install.log file?
Thank you so much!
PS: Apparently the error now is different, with no number ..

Problems installing Acrobat 8 Prof using transforms file

Need assistance with installing Acrobat 8 Prof. I used Adobe Customization Wizard 8 to create the transform file needed to configure Acorbat 8 Pro for enterprise deployment using SMS 2003. One computer was still waiting for the contents so it was decided that this computer will have Acrobat 8 Pro installed manually instead. When a staff member remoted into workstation and attempted to install Acrobat 8 Pro, he ran into some problems.
When staff member attempted to install Acrobat 8 Pro, he would get several registry key errors stating that it was not able to access those keys, permission denied. After close inspection, it looks like Acrobat 7 Pro was installed previously but was not removed entirely. The Acrobat 7 folder was still present with a few .dll files still in there. Attempted to delete the folder but error messages stating that the file was still in use, permission denied. Attempted to unregister the .dll files with no luck and staff member made himself the owner of the folders to be able to delete them and was successful.
Attempted to install Acrobat 8 Pro again using the following command line:
msiexec /i acropro.msi TRANSFORMS=acropro.mst /qb.
Installation went okay and after reboot and first attempt to start Acrobat 8 for the first time, it went through the wizard to enter the serial number. The serial number was entered in the transforms file as well as other configuration settings. After closer look, it looks like none of the configuration settings took like shortcuts were still present and username and company name were not entered into product. Staff member attempted to reinstall again with no luck.
Is there a way to compeltely remove Acrobat 8 Pro so that when it is installed again, it would be a like a new install? Delete files, registry keys and so forth? The user of the computer has other Adobe products like Photoshop 7.0 and InDesign.
Any assistance would be greatly appreciated.

Hi Renato ,
Please refer to the following link and see if that helps.
https://helpx.adobe.com/creative-cloud/packager/deploying-acrobat.html
http://free-dll-files.com/adbeape-dll/
http://www.fixerrorkit.com/fix-error/fix-adbeape.dll-error.html
Regards
Sukrit Dhingra

Problem installing Acrobat 9 standard

Hi,
I am trying to install Acrobat 9 Standard. I am getting the error message: "Acrobat has detected another process which has not yet completed. You need to restart the system in order to complete this process". Unfortunatly, after many restarts, It still odes the same thing. I have tried reinstalling windows installer, uninstalling everything adobe related, Except "Adobe Flash Player 10 Plugin" which shows up in add/remove programs, but with no change or remove button. Is there something in the regisrty that AA is looking at that tells it there is another install process that hasn't finished yet? Or is there some other way to get around this?
Thanks

Call Technical Support, installation issues are handled for free for current products.

Problem installing acrobat reader

I have attempted on several occasions to install acrobat reader to an HP Elitebook running Windows 7 Professional. Each time I get the same error message:
Any ideas?

This often happens if some other installation (e.g. Windows Update) is already running.
Restart Windows, then run the installer before doing anything else.

Problems installing acrobat pro on windows 7

i am on windows 7 and after i download and install acrobat pro, it gives me an error message when I launch which says: adobe acrobat has stopped working. I've downloaded and reinstalled three times and can't seem to get it to work.

Hi terrylynnf53982955,
Could you please let me know if you have installed Acrobat as a stand-alone applications or as a part of Creative Suite.
Are you using the subscription or purchased license?
Let me know.
Regards,
Anubha

Problem installing Acrobat Reader Pro in Mavericks

Acrobet keeps crashing and I get "configuration error 16." I have deinstalled and reinstalled, but still doesn't work. I'm working on a new MacBook Air 11" with Mavericks and this is a first installatoin. I had no problem on my old MacBook Air 13" also with Mavericks.

Thank you for the reply. I'm afraid I was unclear - it's a problem with Acrobat XI Pro, not Acobat Reader. My mistake. The link you provided was just for Reader. Let me know if you have any other suggestions.

Problem installing acrobat 9

When I try and install acrobat 9 I get an error message that says,
"The patch has failed because the application has been modified since it was originally installed (for example, plug ins may have been disabled). Please go to the adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the applicaton, and then reinstall the patch."
I have never disabled any plug ins. I've been trying to install acrobat 9 for about a year and I get this error message every time. Any thoughts?
Thanks,
Gordon

Call Technical Support, installation issues are handled for free for current products.

Problems installing CS6 Upgrade on Win7 64Bit

I purchased the upgrade from CS4 to CS6 Design and Web Premium. I've tried 4 times now to install, with varying degrees of success. The first attempt installed about half the products and gave an enormous error list. The second installed everything except Acrobat and InDesign. Subsequent attempts to install just these two additional programs always give an "Installation Failed", and a seemingly common problem across all latest versions and operating systems of the installer failing to access certain files/folders.
EDIT: The installer also always says that the machine needs a reboot, when it has just been re-booted and certainly doesn't! I continue anyway.
I have already cleared the Temp folder with no difference, and NIS2012 is disabled during the install.
Any ideas of how to get these vital last two programs to install please?
My latest installation log is:-
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}\_464_81cd902968d7 fd801cbc3330bb0e41b9" to "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera\Canon EOS-1Ds Mark II\Canon EOS-1Ds Mark II Camera Standard.dcp" Error 32 The process cannot access the file because it is being used by another process.(Seq 464)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 464)
----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}\_29_fe89ef03bbfb8 68d96427c4cc0f8ec2a" to "C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Mac-GM\SLConfig.xml" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 27)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "C:\adobeTemp\backup\adobetmp04669361" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - CS6 Design and Web Premium: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed
ERROR: DW050: - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
Thx
Colin
Message was edited by: cdyckes

Mylenium, I've checked for any instances of ther installer, and rebooted, several times - same result.
I've also uninstalled, rebooted, and then done a new install of CS6. This gave the following errorlog, and rolled back the installation of Acrobat after a desktop icon had appeared, and also InDesign.
Much closer to a working install this time, but says it can't find some language specific files, abd I still get one 'file in use error'. Would it be worth dowbloading the 'trial' installer disc (if that's possible), as I guess it's still early in the CS6 release cycle?
I've downloaded the Cleanup utility, but a brief look at the instructions worries me as it seems to say it will delete all CS related user files (presumably it deletes the folder tree), and will it leave my working CS4 alone as I'm stuck otherwise?
Thx
Colin
Error Log:-
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DF012, DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 3 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFB770D7-8D43-1014-922B-CC2715FADE3F}\_6001_36615b89507 a25de72df5bd31029ac5b" to "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\(Print Resources)\idrc_SCMA\70.idrc" Error 32 The process cannot access the file because it is being used by another process.(Seq 5955)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 5955)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
System Requirements <http://www.adobe.com/go/cs_systemreqs_uk>
f3549b47-902a-4290-a52e-0338c8d202ae
file:///C:%5CUsers%5CColin%5CAppData%5CLocal%5CTemp%5C%7B46282235-8B4B-4CD7-9CAC-EAB44FB0F 028%7D%5Csummary.htm

Problems installing Acrobat 9 Standard

Im upgrading form Acrobat 7. As part of the process the installer says it will uninstall version 7
Very should after it starts I get a message that says " the older version of adobe acrobat 9 cannot be removed Going into "add and remove software" it is not there.
I see others having a similar issue regarding acrobat reader and the posts are filled with lots of time consuming technical steps to try
Has anyone found the answer to this or has Adobe come up with a fix?

Does anyone now how to initiate a product return for a product that hasnt been registered yet?
Weve spent too much time on this Adobe issue. Our systems guy, who we have to pay by the hour, says it will take too long to try to fix this problem, hours
We cant justify spending this kind of time on what is an adobe installation issue. We want to return the Acrobat 9 upgrade and stay on Acrobat 7 for eternity
Unfortunately the adobe reseller we bought the upgrade from only allows returns within 30 days
Of course since it hasnt been successfully installed it isnt registered yet. Acrobat 7 is registered however.
Does anyone now how to initiate a product return for a product that hasnt been registered yet?

Problem installing acrobat upgrade 2.3.0.0

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