Problem installing Adobe Illustrator CS6 trial.

Hi there i have the 30 days ttial membership on Afobe Creative cloud and im trying to download Adobe Illustrator CS6 trial it downloaded and now it says waiting to install but not happens. Please help me. Thank you

Silvia,
I am afraid this is one for Customer Support.
https://www.adobe.com/account/sign-in.supportportal.html

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