Problem installing Creative Cloud Mac OSX

When i try and download creative cloud it crashes and says 'Adobe Creative Cloud is needed to resolve this problem please download a new copy' but THATS WHAT IM TRYING TO DOWNLOAD! please help

Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

Similar Messages

  • When installing creative cloud on osx I keep getting prompted to download a new version

    when installing creative cloud on osx I keep getting prompted to download a new version which upon trying to install prompts me to download again.  I recently used migration utility to move everything to a new box.

    Mac migration does not always work with Cloud programs
    Uninstall... run the Cleaner... Restart your computer... Reinstall
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • I am having problems installing creative cloud due to cookies dir(?)it says cannot make folder/cookies: permission denied(error 13)

    I am having problems installing creative cloud: It says "cannot make folder/Cookies:permission denied (error13)

    Try below steps
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go  ( make sure to opeb ~/Library not /Library, there will two library )
    Then open Application Support
    Right click on Adobe folder
    Click on get info
    Under sharing and permission click on lock icon and unlock it
    Click on symbol and Add Administrator and your current user name ( if not added )
    Then give read and write permission to user name, admin, system and every one
    Then click on Gear icon and select 'Apply to Enclosed
    Click on lock icon
    Try to install Creative Cloud App.

  • Problem installing Creative Cloud programs Exit code 7.  ERROR: updating driver failed

    I am trying to install Creative Cloud programs, have managed to  download and install Dreamweaver and Photoshop but when trying to install Fireworks and other programs I get the error message Exit code 7 : Error: updating driver data failed.  Driver entry not added.
    I am using a Dell 5010 running Windows 7.
    Please help!

    See the following help document:
    "Exit Code: 6," "Exit Code: 7" Installation Errors -
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • Problem installing creative cloud.  AdobePIM.dll contains an error

    I am trying to instal creative cloud on a Windows 7 64bit PC.  the installation is not working because it keeps saying the file AdobePIM.dll contains an error and then the file creative cloud helper.exe cannot start due to an incompatibility with 64bit.  I have tried a few times but I think it keeps finding the same corrupted file not re downloading it.
    How can I delete the corrupted download and force it to start again?

    I am not having success with the chat.  No reply.
    I cannot get to Creative Cloud through the uninstal programs route as it does not show there.
    Do you think I can delete the folders which were created during the failed installation?  They have today's date as the folder creation date.  They are
    c:\Program Files (x86)\Adobe
    c:\Program Files (x86)\Common Files/Adobe
    I may have to open windows in safe mode to do this.  Will I affect the registry by deleting a program which was not installed successfully.

  • Problem install Creative Cloud

    I removed Creative Cloud and now I can't get it back. At about 90 % he says he can't install Creative-Cloud desktop. Someone who can help me?

    Run the Creative Cloud Cleaner Tool and try again.
    Mylenium

  • Problems installing Creative Cloud

    Why can´t I install the programs on my harddrive created by Creative Coud Packager? I have made i packagde with, for example, Photoshop and Lightroom, and then tried to install from the folder "Build" and the installationfile (and Setup).

    I'm also having this or a similar problem when trying to update my creative cloud.  The installer repeatedly gives this message:
    We've encountered the following issues:
    Please connect to the internet, then try again
    Of course, I have an internet connection and I have verified that there is no firewall blocking access.  I didn't find the link above very helpful.
    I would appreciate additional help if possible.
    Thanks,
    Jennifer

  • I am having problems installing Creative Cloud through the company firewall.

    Is there a way to instruction the install to move through our proxy server so that I can install the Creative Cloud?

    Kly7665 you can find information on how to configure your firewall at Creative Cloud Help | Packager.

  • Having problems installing Creative Cloud on my backup computer

    Every time I try to install an application using Google Chrome from the Creative Cloud, it informs me that the program is downloading, but the Download Manager never comes up.

    Hi HSID_ User
    You can download the Creative Cloud software from here. https://creative.adobe.com/products/creative-cloud
    Have you tried downloading the CC app manager with a different browser. Try clearing out the browsers cache in Google Chrome. Did you look to see if the download completed?
    Let us know if you are still having issues
    Thanks
    Scott

  • Problem installing creative cloud with cookies?

    Hi, I am currently trying to download a trail for Adobe Illustrator to see if it is compatible for my needs. I've tried to download the creative cloud but I keep getting a pop up notification that says "Error starting Creative Cloud cookies dir: cannot make folder / cookies: Permission denied (error 13)"
    I'm not exactly sure what this means, I've tried enabling and disabling my cookies on my browser and it still comes up.

    Code 13 https://forums.adobe.com/thread/1575849

  • Problem installing creative cloud

    I have been trying to install CC for the last 3 days and nothing installs. Any help is appreciated.

    A-d-w the error indicates either insufficient disk space or incorrect file permissions for the temporary directory.  How much disk space do you have available?  What operating system are you using?  Are you logged in under a local administrator account?

  • Problem while installing Creative Cloud

    I am have a problem installing Creativ Cloud Desktop. I donload it on to my computer and start the setup. It says initailizing installer, then an error type of message pops up telling me to install CC, even though I just tried to.   
    The error message looks like this: http://gyazo.com/90688b18627d8fa61d713c714fe076d0

    We can't know. you have not provided any system information or otehr technical details.
    Mylenium

  • I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8
    You'll have to upgrade your operating system first.
    Most, if not all, Cloud apps require at least OS X 10.7.

  • Error 48 when installing creative cloud for desktop on mac

    hi jeff when installing creative cloud for desktop we have this problem, tried everything but no success on mac osx lion  the message that gives creative cloud for desktop app on installing is this: error code 48, a critical file/directory can't be access
    I had the app but i decided to remove it because i have logged in in other machines, the log in windows told me to close the session on the other machine, i did that, and then started the problems
    Now I'm stuck, have tried most of the solutions on the web and adobe forums and nothing works
    Please help
    Thanks so much

    Provide the relevant CC app install logs.
    Troubleshoot Creative Cloud download and install issues
    Mylenium

  • How to get a fresh start to successfully install creative cloud for mac?

    I start with install creative cloud for download trials, however, since I'm in China, the creative cloud somehow automatically defaults and installs the software in Chinese version(for example, there is no way that I can choose the language of premiere, then it already been installed in my mac system in Chinese). I thought that perhaps it's because my account is set in China, then I try to uninstall all the trials, and try to delete creative cloud from my mac ios platform, but because I'm not familiar with the IOS platform, I think I didn't delete the creative cloud properly, after that, even I successfully install the English version of PRE, the creative cloud couldn't work. And I couldn't open AE v12.0 with mac IOS v10.9.4 unless upgrade AE to v12.0.1, and since the creative cloud wouldn't work, the adobe application manager is also not working. When I try to open application manager it shows this(even though the creative cloud is already installed):
    And I download creative cloud again from the URL, try to install, after that, creative cloud is running, but it shows still damaged.
    So all in all, how could I fix this crisis circle?
    How could my IOS system get a fresh start to install the creative cloud, it's there some files that I suppose to delete or what? Please try to give me a clear instruction with this, there are similar problems with people around me as well, I want to help them, too.
    And also what is the difference between adobe application manager and creative cloud?
    Look forward to your reply, thanks.

    Hello,
    Please see this link- http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    ~Deepak

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