Problem installing cs4 upgrade

<<serial number removed>>
In my pc (windows 7 64 bit) there is installed Adobe Design Premium CS3, now I try to install Adobe CS4 upgrade but it don't fint on the system Adobe cs3 and if I put the serial number of CS3 compares an error (serial number doesn't match)
What Can I do?

Is your CS3 also the Italian version? If not, this won't work. Other than that standard answer: Call support by phone.
Mylenium

Similar Messages

Install CS4 upgrade without CS3 installed?

Hello,
I'm moving all my production software from XP pro SP3 to a new Vista Untimate SP1 machine. Nothing is installed on the Vista yet, I just received my CS4 production prem upgrade suite, can I just install CS4 on the Vista machine without installing CS3 first since this is an upgrade version?
thanks.
Don

I have installed the cs4 upgrade but it requested for my cs3 serial #. Now I don't know if the cs3 is still useful or I can' t install it on another coputer again . Or will I still need it in the future parhaps my coputer crached and I want to reinstall all the soft ware. Will I need cs3 again before I can install cs4 upgrade.
Thanks, Emma

Problems downloading CS4 upgrade

I just purchased CS4 upgrade from Adobe. I am using their download manager to download the files. There are 2 files that apparently need to be downloaded. One is 834mb and seems to download just fine but can't be opened. The other is a 1.17 mb file that won't download all the way. It gets to 98% and says (paraphrased) "download manager could not perform integrity test" and "fatal error". Appently CS4 wont load and run wihout this file. The only solution Adobe gives intheir trouble shooting is "try again". That's not very helpful. Any suggestions?
Thanks

Last week(maybe 2weeks) I downloaded the trial version and installed it(CS4 Extended)Already have CS4. but when I installed, it opens up as the original CS4. Adobe says they do not provide support on trial version has any one else had this problem?Is there a trick I'm missing my 30 day trial is half over and still no use................been buying Adobe for years and no support for a new product?.what's the big A coming to?

Installing Cs4 Upgrade?

I installed the CS4 Upgrade to a new laptop and it installed correctly. It only asked me for a serial to a previous version because it could not find necessary files on my computer. Should this be a red flag? Should it work fully correctly even though it is supposed to only be the upgrade? I only ask because as far as I know it is going well. I've used it for three months and no problems. I even uploaded it to my second laptop and no problems again.

The upgrade is the same as the full product – it doesn’t need any previous version to be installed as it installs in to its own directory and doesn’t use any files from the previous versions. So you shouldn’t have any problems.
All the upgrade requires is verification that you have a qualifying product – either by finding in on the PC or by requesting the serial number from the previous version.

Problem installing CS4 -- Error 1603

Unable to install CS4. Error 1603: Fatal error during installation.
Running Windows 7 Pro 64bit (up to date), 4GB ram, plenty of HDD space,etc.
I’ve tried the following, but still get the same result: Error 1603; Installation failed, one or more components of Adobe Photoshop CS4 failed to install correctly. List of failed installed applications include Photoshop, Bridge, Device Central. I have a legal valid copy of CS4 (confirmed by Adobe).
Disable startup items and non-Microsoft services
Fix permissions on the Windows Color Profiles folder
Remove Google Desktop
Install the Adobe product into a single-byte folder –n/a
Clear contents of user and system temp folders
Verify that the Windows Installer Service is started
Install to a folder that is not encrypted –never saw this option
Ran the Adobe Cleaner Tool
Uninstalled CS4 and Lightroom and any related applications using CCCleaner
Disabled the firewall and virus software
Anyone have any suggestions or new ideas. I see a number of people have had this issue, though I’ve been unable to resolve it with the typical solutions others have suggested. Sorry if I've left something out or posted this in the wrong place -- first time asking a question on a forum. Thanks

i have exactly the same problem... but on win 8.1 (64 bit)
....not finding any fixes

Issues installing CS4 upgrade from CS2?

Hello,
I recently had to replace my hard drive on my Mac and am now in the process of installing CS4 Design Premium. I've downloaded the files from the Adobe website and when attempting to install I enter in my CS4 upgrade serial number and it is accepted. However, when it asks for the upgrade check there is no CS2 option in the product drop down box for me to enter in my CS2 serial number. How do I continue with the installation and get my CS4 working again?
Thanks,
Maggie

Try Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Problems installing CS4 by flash/USB drive

I purchased the DVD-Roms late last year to install CS4. The programs successfully installed on my laptop, which recently died and is in the shop. But I never was able to install them on the desktop and would like to do so. When I put the DVDs into my DVD reader (which doesn't normally have problems reading things), it grinds away but cannot read the disks. My attempted solution was to copy the programs on a USB drive. In disc 1 I selected "autoplay" and most of the programs are installed but still not useable until I can get the second disc to also install.
Now I have a message, "Please insert Adobe CS4 Design Premium into drive E:\ to continue installation.
- If I put the application disc 2 in the drive, it revs but does not actually read the disc.
- On the USB folder sitting on my desktop for Application 2, my options are:
     -- extensions
     -- payloads
     -- autorun (Which sounds good. But I click on it and it just opens a text editor that says [autorun] icon=cs4_designprem_disc.ico)
     -- cs4_designprem_disc (Opens to show an icon/graphic)
This is not a space issue because last time, I downloaded the "trial version" of CS4 from the website when it was available and then would manually enter my serial number. I wiped the hard drive. Now customer support says there are no links available online to CS4 since CS5 is soon available.
Any suggestions on how to get application disc 2 installed too, from the USB drive if possible?

Download on the iMac OS X Recovery Disk Assistant v1.0 and create a USB recovery disk.
Use that USB disk to boot your MBP retina.
Use the Terminal, that you find inside the recovery environment, to perform these commands
Verifiy that the main internal disk is labelled /dev/disk0
diskutil list
this command will completely erase the internal disk. Please change /dev/disk0 if your is different, (it should not).
diskutil eraseDisk jhfs+ "Macintosh HD" GPT /dev/disk0
Verify that you just have 3 partition, no more Recovery HD partition
diskutil list
/dev/disk0
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *500.1 GB   disk0
   1:                        EFI                         209.7 MB   disk0s1
   2:                  Apple_HFS Macintosh HD            499.2 GB   disk0s2
Quit Terminal and proceed with Reinstall Mac OS X
It'll take a lot of time, depending on the speed of your internet connection.
Please, do not hesitate to ask if you are in doubt

Installing CS2 so I can install cs4 upgrade on windows 7

I just got a new pc has windows 7 pro OS and need to install my adobe CS. I have CS2 with a CS4 upgrade. As you can probably guess i am having trouble getting the cs to install. I would like to upgrade to cs 5.5 but if I cant get the cs 2 on to upgrade to cs 4 I doubt i can get a cs5.5 upgrade installed! I have tried installing cs2 a couple times and keep getting the serial number screen. When I uninstalled it I had to deactivate it so it would seem that it was acttive just unusable. I will try running the cs4 uopgrade in thje AM but was wondering if anyone can tell me if this is a waste of my time or is there actually a way to get this installed and working properly. any help is greatly appreciated.
Keith

I bought it from Adobe. Full upgrade price. It was about 3 years ago -
about. I wanted a backup in case Freehand tanked. Kept using FHmx and
forgot I even had CS4. So FHmx tanked Friday and I can't get it to show
the toolbars. So, I'll install CS4 and work all weekend on this rush
job. I'm on a Mac. OsX.6.8. Also on Aleve until I get this solved!

Problem Installing CS4 Design Premium: Student License

Just picked up my copy, registered my copy/got serial number.
At first, I was confused as to which disk to enter first, one says Application 2 (says disc 2 when it's in the Mac) and one that says content.
No installation menu/instructions pop up when either CD is in.
"Disc 2" has an icon that says Adobe CS4 Premium and on clicking it has two folders, extensions and payloads.
Am I missing a disk? Perhaps Application 1?
Also, I had the trial versions of some of the programs, but I got rid of them, so that shouldn't be a problem right?
My computer store is closed right now or I'd call them. I'm a bit stressed because this is a big investment and it doesn't seem to be working.

Hi Anabel,
I just installed Design Standard and had the same question. I think you basically have to locate the installed CS4 programs on your hard drive (usually in the Apps folder). Basically, the "documentation" folder on the Content disc #2 is useless. If you expand the "goodies" folder, you'll see a folder of presets and one of plug-ins. To install them, you'll have to drag and drop the extra ones from the Content disc into the corresponding presets or plug-ins folders within the Photoshop program folder on your hard drive. Be careful--I think a few of the folders within can't just be dragged and dropped, since you'll overwrite a folder of the same name already installed with the original program.
Hope this makes sense. I think it's stupid that Adobe doesn't at least include a .pdf or .txt file explaining as such on the root level of disc #2, but I guess the figure it's common knowledge. Although, they do put the instructions of how to install for the disc #1, so why wouldn't they do the same thing? They do, however, include a .pdf (OptionalPluginsReadMe.pdf) of how to install those under the plug-ins folder on disc #2.

Need Help Re-installing CS4 Upgrade

I have had to reinstall everything on my iMac (mid-'07 24", 4GB RAM). Everything's working except for my CS4 Design Standard (which was an Upgrade from CS2 Premium).
The install window is advising me that the Serial Number is no longer working. That number was assigned when I installed the Upgrade (Case # 201374009). I made notes of the procedure I followed to generate a Response Code which allowed Adobe to recognize my installation as legal, but am unable to replicate the same results.
I have downloaded and installed replacement software from Adobe but when I try to register that (using my CS4 number) I am asked to provide the serial number from my "CS3" product. Arghh! I never HAD CS3--I upgraded from CS2; and I have the Case Number and Response Code to prove it!
If anyone can come up with a working suggestion it would be greatly appreciated. Thanks in advance.

You need to contact customer support.

Problem installing cs4 on new windows 8 laptop

Hi i had to buy a new laptop after my old one stopped working. I have been trying to install cs4 onto it . It runs as if it is installing asks for the serial number its ok . It says it has been succesfull and when i hit close it has a window that says error contact customer support. i try to find cs4 icon on my laptop but it is not installed. can any one help please ...

install using compatiblity mode (xp sp3 or vista).

Problems installing CS4, Adobe help not helping, can't find solution in forums

When I try to install CS4 (on Windows Vista machine), I get the error "Uninstall Color Profiles Rollback Preventing the Installation". Offered two solutions, I did both, but wouldn't allow me to cut/paste 10 files from the system32/spool/drivers/color folder. I tried to go into the registry, it said, "some permissions could not be changed". On the forums, it said some files could be linked to monitor or printers...I don't have a printer installed currently, but what am I supposed to do for a monitor? I'm guessing they are not allowing me to move them because they are in use, but I don't know how to "unuse" them without not using the monitor. I tried safe mode, didn't work...any suggestions?

this is a poorly formatted page (at least for me) but there is help offered here: http://helpx.adobe.com/creative-suite/kb/error-uninstallcolorprofilesrollback-e35c3ecb-5fd a-49e1.html

Problems installing CS6 Upgrade on Win7 64Bit

I purchased the upgrade from CS4 to CS6 Design and Web Premium. I've tried 4 times now to install, with varying degrees of success. The first attempt installed about half the products and gave an enormous error list. The second installed everything except Acrobat and InDesign. Subsequent attempts to install just these two additional programs always give an "Installation Failed", and a seemingly common problem across all latest versions and operating systems of the installer failing to access certain files/folders.
EDIT: The installer also always says that the machine needs a reboot, when it has just been re-booted and certainly doesn't! I continue anyway.
I have already cleared the Temp folder with no difference, and NIS2012 is disabled during the install.
Any ideas of how to get these vital last two programs to install please?
My latest installation log is:-
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}\_464_81cd902968d7 fd801cbc3330bb0e41b9" to "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera\Canon EOS-1Ds Mark II\Canon EOS-1Ds Mark II Camera Standard.dcp" Error 32 The process cannot access the file because it is being used by another process.(Seq 464)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 464)
----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}\_29_fe89ef03bbfb8 68d96427c4cc0f8ec2a" to "C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Mac-GM\SLConfig.xml" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 27)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "C:\adobeTemp\backup\adobetmp04669361" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - CS6 Design and Web Premium: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed
ERROR: DW050: - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
Thx
Colin
Message was edited by: cdyckes

Mylenium, I've checked for any instances of ther installer, and rebooted, several times - same result.
I've also uninstalled, rebooted, and then done a new install of CS6. This gave the following errorlog, and rolled back the installation of Acrobat after a desktop icon had appeared, and also InDesign.
Much closer to a working install this time, but says it can't find some language specific files, abd I still get one 'file in use error'. Would it be worth dowbloading the 'trial' installer disc (if that's possible), as I guess it's still early in the CS6 release cycle?
I've downloaded the Cleanup utility, but a brief look at the instructions worries me as it seems to say it will delete all CS related user files (presumably it deletes the folder tree), and will it leave my working CS4 alone as I'm stuck otherwise?
Thx
Colin
Error Log:-
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DF012, DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 3 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFB770D7-8D43-1014-922B-CC2715FADE3F}\_6001_36615b89507 a25de72df5bd31029ac5b" to "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\(Print Resources)\idrc_SCMA\70.idrc" Error 32 The process cannot access the file because it is being used by another process.(Seq 5955)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 5955)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
System Requirements <http://www.adobe.com/go/cs_systemreqs_uk>
f3549b47-902a-4290-a52e-0338c8d202ae
file:///C:%5CUsers%5CColin%5CAppData%5CLocal%5CTemp%5C%7B46282235-8B4B-4CD7-9CAC-EAB44FB0F 028%7D%5Csummary.htm

Problem installing CS4 onto new Mac OS X

Can someone please help me?!
I have just tried to install my Photoshop CS4 Extended onto my brand spankin' new Mac computer and when I tried to open the application this message comes up:
"You can't open the application 'Adobe Photoshop SC4' because it is not supported on this architecture". What exactly does this mean?
I have the latest IMac so I don't see why this would be a problem.

Hi Cherry!
Usually this happens, when Photoshop CS4 was not successfully installed.
Reinstall it.
If the option to install Photoshop CS4 is not available, de-install it first. Either use the installer or manually remove the Adobe Photoshop CS4 folder.
Cheers,
Jugemon

Problem installing CS4 update

I've been emailing back and forth with Adobe support but no solution to this yet.
I don't think the person I'm speaking with quite understands my problem (!)
After not being able to install the CS4 updates, I uninstalled all my adobe programs, and searched thru registry to remove any adobe refererences
I can install the CS4 programs (I have the Production Premiere package), but my monitor card says I need to update to the latest version of CS4 premierePro 4.0.1 (If I'm not mistaken)
I downloaded the update zip file on my "internet computer", transfered it to my "editing computer" via a memory stick. When I open the zip file, I see a setup.exe file, which I would think should get things going. But it freezes (this program has stopped responding).
anyone else have this problem??? am I going about the installation wrong? do I need some kind of Updater Program (which I've read on here may also be causing some problems)
any help is appreciated.
I'm using a Dell winXP SP3 with plenty of Ram, speed and hard dirve space.

That was it! when I first transfered the zip files, a folder with the same name as the zip file was created - full of files, and I assumed everything had been extracted correctly.
I can't begin to tell you how much I appreciate your taking the time to give me that suggestion!
When you get to the pearly gates, they're going to wave you right thru!
Best wishes,
Bob

Problem installing cs4 upgrade

Similar Messages

Maybe you are looking for