Problem installing drivers on my HP Photosmart Premium C310a

For some reason, out of the blue my printer stopped printing from the computer. After going through the HP Troubleshooting and being told to download updated drivers, I have downloaded and tried to install drivers for my wireless C310a printer but keep getting told that the installation failed because it can't locate the C:\Users\Jeanelle\AppData\Local\Temp\7zS655A\Setup\hpqbhp01.exe
I don't think I can use the solution provided using the cd since it is a wireless printer and never used the cd to initially set up and install the printer in the first place. I appreciate your assistance in addressing this problem.
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Hello luvridinghorses!
I will do my best to help you to get your printer printing again. Based on the information you have provided, the error indicates the installation is looking for a folder in your "temp" files which is where downloads go. I think you may have success using the software disc that came with the printer if you still have it. Give it a try and if that doesn't help you, what is the operating system of the computer you are trying to install this printer on and what is the printer's IP address?
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
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Printing problems with HP Photosmart Premium C310a series

I recently installed an HP Photosmart Premium C310a series printer. Now the printer takes about 45 minutes to print a document. HP support says this is an Apple problem.
Can anyone help?

What file was the problem?
It seems that in the Windows/System32/Spool/Drivers/x64/3, the newly re-installed updated HP drivers (with the 2011-2012 dates) are the only ones with a .BUD extension. Maybe my Win7 computer doesn't recognize them as drivers? The other driver files in the '3' Folder have .dll, .gpd, and .vdf extensions. Is there another spot they should be copied so the computer can find the drivers? I see that up the chain in the Spool Folder, next to Drivers there is an empty folder named Printers.
And what files (Filenames) are needed to run the 309g-m? I assume some older drivers were kept on file when I ran the updated driver Install program. The newer HP 2011-2012 files in the '3' Folder are hpoc30j3.BUD, mxdwdui.BUD, hpc309at.BUD, and everything else is older. I need to know what to copy-paste to a better folder location.
Whatever and wherever the Drivers are, my computer can not find them!

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
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i have windows 7 Home Preimum Service Pack 1 64bit operating system using Chrome as the browser. Printer is being used as wireless.

Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart Premium C310a Printer paper alignment and paper feed problem.

Standard Info:
HP Photosmart Premium C310a Inkjet All-in-one Printer.
Windows 7 Home Premium
No reported errors messages except for paper jams.
No changes were made to the system before the problems began.
My Info:
I am very proficient with computers and electronics. I would first like to say that this printer has very vibrant inks and its ColorSmart/sRGB ICC profile is pure magic. The high DPI ratings have turned out to be accurate so far and the printer prints beautiful images.
Problems:
The problem I am having is with the printers paper feed rollers. They are not scrolling the paper through the printer accurately and consistantly. There have also been two paper jams when using multipurpose everyday paper. When printing high res artwork using HP Advanced Photo Paper I was using HP Photosmart Essentials to create an 8"x10" picture on the 8.5"x11" paper and the first 35-40 prints came out accurately but then, before any paper jams or other problems the 8x10 pictures began to not center correctly on the paper. Then the top of the 8x10 picture started slanting to the right on the paper and extending too close to the right edge of the paper. The entire 8x10 picture is no longer printing 8x10 (the left side of the picture is just over 8" tall and the right side of the picture is printing just under 8", same thing with the top and bottom edges of the image) and is not centering properly on the paper. I just had my second paper jam last night which I clicked the "cancel print" button on the front of the printer touch display to eject the paper. Immediately after, everything began printing very close to the left edge of the paper and prints at an angle down the sheet no matter what it is that I print or what paper it is printed on. I have tried using the auto alignment feature on the printer several times and it does not help.
Questions:
Is this printer purchased on 09/25/2011 from hp.com (with no extended warranty) still under a regular warranty?
If I send it in for repairs will HP be able to fix these problems?
Is there any way that I can adjust the scrollers myself to fix the problem?
Is the new C510a more reliable than the C310a in this field?
I need a backup printer for my art business, I would like to purchase an HP C510a, but am concerned I will have the same problems with the new one.
If anyone can help, please respond. I cannot go on with these problems any longer.
Thank you for your time,
Nanette

Thank you for your quick response Bob. Your answer was helpful, but did not solve my problem. I have cleaned the printer exactly as your response has suggested, but there has been no change, and I was not able to find any dirt, scum, dust, or anything at all wrong with the rollers.
Here are a few pictures of some 8"x10" pictures that I just printed on 8.5"x11" HP Advanced Photo Paper:
These 8"x10" images are supposed to be centered on the paper, but are FAR from centered or dimensionally accurate to 8"x10".
This last image shows really well how the top of the 8"x10" image slants downward from left to right as well as approaches too close to the right edge of the paper.
Is this a problem that I can fix on my own?
If I send the printer to HP for repairs will they be able to fix this problem or will they just clean the printer scrollers and send it back thinking it is fixed?
I really need help with this problem, because right now, the printer is not useable.
Thank you for your help.
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HT3500 Problem printing from MacBook Air with Mountain Lion to HP Photosmart Premium C310a Printer

My HP Photosmart Premium C310a printer used to work fine with my MacBook Pro printer running Lion. I bought a new MacBook Air that comes of course with Mountain Lion. I added a new printer from the System Preferences. The printer will print sometimes. Sometimes the printer just restarts itself and then will print. I used to have an excellent HP Scan Utitlity. That is now gone and it is really hard to scan anything. I am beginning to think it is time to get rid of the HP Printer and buy another one that fully supports Mountain Lion. Can anyone help me here?

Hi - if you haven't done this already, HP support lists several download options including software for OS X for your printer - I would try that route since what comes with Mountain Lion doesn't seem to work - let me know how you make out

Photosmart Premium C310a won't feed paper

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Hi @Ebeniste1uk,
Welcome to the HP Forums!
I understand that your HP Photosmart Premium c310a will not detect your photo tray on Mac OS X 10.10. I am happy to look into this for you!
I would recommend going through this guide, The Printer Does Not Pick Up Photo Paper from the Photo Tray, and to watch this video:
Hope this information helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart Premium C310a printer keeps disconnecting from my network.

My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
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Printer purchased and installed on July 9, 2011. Connected wirelessly to a D-Link Xtreme N GIGABIT Router Model DIR-655. Router IP address 192.168.0.1
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So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
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I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

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Hello,
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Model name : CN503B
Serial Number : {Private Information Removed}
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Hello
Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
I think you are using HP Scan app, yes ?
Did you know you can also scan using Preview or ImageCapture ? You might try this as a test. Make sure printer is turned on and available on same network as your Mac.
Open up Apple's Preview app from your dock. Under File menu, select "Import from scanner", you may have to do this twice to get printer to show up. You should get a scan dialog window with many options to help you scan and save the file.
Please let us know if this works, I'd like to know if the issue is with the HP scan software or something else.
If this reply helped you, please say thanks by clicking the blue Kudos star.
I am an HP employee

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Is anyone having an issue with the hp photosmart premium c310a? I keep getting a "paper jam" error

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Try this:
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HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

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Can I ask are you based in the US?
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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-------------------------------------- Summary --------------------------------------
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strangely, when i plug it into my clamshell running os 9.2, the jukebox is recognized in itunes. i used itunes to put an mp3 on it (even though it was just a converted aim sound file).
i have formatted the jukebox, but am still facing the same problems, and am not sure what else i can do. thanks.Message Edited by monstour on 06-24-2005 0:32 AM

i have tried the jukebox on multiple computers, including other desktops and laptops with xp pro, and it has worked.
something else i noticed is when i try to install the drivers, the installer is skipping the regsvr32.exe file in the windows folder.

Problem installing drivers on my HP Photosmart Premium C310a

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