Problem installing "HP Officejet 7000 E809a Series" drivers

Get the following error meassage after unistaller dies during installation of Driver updates "The extended attributes are inconsistent."
Print is working and net connect to printer is working, HP Diaagnostic prints test page with no problem.
Updated driver dies during uninstall of old driver software.
Anybody know what the error message is trying to say?

Hi RogerBeagle,
I hate to hear you are having issues. It appears you may have an issue with your system files or settings. There are several reasons this error occurs such as corrupt windows files or system file mismatches. Have you recently changed any settings regarding themes or sound settings? Please see the below steps that may resolve the issue.
Start here:
1. Change system sound settings-under user account control set sound to "none"
2. Change the theme to "default" if it has been set to another theme
You can also run a SFC scan from the command prompt, which will repair or delete corrupt files. I suggest trying the previous steps first as deletion of certain files may cause loss of data. Please see steps below for system file check scan. Here is a 3rd party link that covers this process in detail-HP and I are not responsible for the content of this site. Click Here
1. Open command prompt- type CMD in search/run
2. In the command prompt type sfc/scannow
3. It will run the scan and repair/delete corrupted files
Here is a link to 3rd party website that may provide additional information regarding this error, however this website is not associated with HP. HP and I are not responsible for content of this website. Click Here
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Similar Messages

Officejet 7000 E809a driver doesn't download in mac os 10.8

1. Product: HP Officejet 7000 E809a
2. Operating system: Mac OS 10.8.1
3. printer initially worked fine, then began to print only blank pages. an attempt to delete/re-install the driver resulted in the following errror message (upon attempting to download/update print drivers):
Setting up HP officejet 7000 E809a...'
Can't install the software for the HP officejet 7000 E809a because it is not currently available from the Software Update server.
4. no known recent changes to system

Hi,
Download and install the printer software below (Although the link direct you to a different model, the same software used for your printer model as well):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108396-1&cc=us&dlc=en&lc=en...
Once the installation complete reboot your Mac and update the latest drivers by clicking the Apple icon and then Software Update.
Please let me know of any problem,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet 7000 E809a printers

I have two HP OfficeJet 7000 E809a printers that I want to network. One has been given the wanted IP but the Server 2008 R2 print server cannot see the printer => No install possible. The other one prints only blank pages, no matter what I do, so I cannot configure that one. Anyone?

These are the consumer forums. You would have better luck finding an answer on the Enterprise forums. Sorry for the confusion.
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Officejet 7000 E809a error

I've just installed my new officejet 7000 and now it says there is a general printer problem.
The light of the power button and the light of the paperjam button keep flashing.
There is paper in the printer, I've inserted the cartridges correctly.
Does anyone have any idea what I did wrong or what I could do to fix it?
Thanks

I have exactly the same problem with same type of A3 printer... Please how do i fix it?
Thanks

Hewlett Packard Officejet 7000 e809a heavy paper wont load

hi,
have problem wit my new HP Officejet 7000 wich wont load heavy media like 150-200 g/m2 an i have just no idea why when it should support card media up to the 200 and photo media up to 280 g/m2 any way here is an video and some photos attached about what happens with paper, looks like paper crashing to something inside printer
http://www.pasteall.org/pic/22538
80 g a4 office paper is loaded relatively fine same a3
about driver paper setup it has no matter what do i set or how many paper is load (BTW heavy paper loads fine when i insert it wide side like on a3 size) no matter what os same problem under windows and linux
question is what should i do with this issues
This question was solved.
View Solution.

Input tray paper 60 to 105 g/m2
180 gm office paper paper is outside of the specification.
Regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Problem Installing HP Officejet J4580 Full Feature Software and Driver

Hallo !
I recently installed a new 2T harddrive and performed a clean install of Windows 7 Home Premium 64-bit on my e-Machine Model ET-1331-g-05w. The clean install of Windows 7, installation of the e-Machine drivers, und 325+ Microsoft Updates was successful. The System is running fine and protected by Kaspersky 2015 Internet Security. Please note this WAS NOT an OS upgrade from Vista to Win7 - just a clean-install of the original Win7 64-bit OS.
After creating an ISO and Full Backup(nothing else has been installed at this point) I wan't to re-install my HP Officejet J4580 All-in-one. I have the original CD but I know that it can only be used on an XP or Vista OS - so I went to the www3.hp.Offical HP Drivers and Support downloaded the Product Installation Software for:
HP Officejet Full Feature Software and Driver
File: OJJ4500_FULL_13.exe
Released: 2014-09-03
Version: 13.0.0
My printer wasn't connected via USB - the install ran for about 30 and when I asked to connect the USB cable the splash screen told me it was finishing the install but then it failed with a message unable to located J4580 Drivers. The install that place the Solution Center, HP Document Manager, and HP Photosmart ICON's on my Desktop - when I opened the Solution Center - it said that it couldn't communicate to the printer. The printer and USB cable work fine on my Vista Desktop, my Vista Business Notbook. and my IBM X40 running WP SP3.
I've also tried running:
1) HP Update Software Utility - hpsetup.exe
2) Hp Print and Scan Doctor - HPPSdr.exe
3) HP Officejet Software and Driver Removal Utility - OJJ4500_Scrubber_13.exe
but the 2nd attempt to re-install failed too.
I then reloaded my clean ISO - and tried the Product Installation Software for the Basic Drivers
HP Officejet Basic Print and Scan Driver
File: OJJ4500_Basic_13.exe
Released: 2014-09-03
Version: 13.0.0
The Basic Drivers worked fine -but I need the Full Driver. I double checked and the WIN 7 64-bit is shown as a supported OS for the Full Driver - any suggestions on how to proceed? I'm wondering if it would be worthwhile installing XP virtual machine and installing the Full Drivers in VM. If I go that route - it creates other issues such as sync'n file from 64-bit to VM, then switching back & forth between VM to process other work, and then the issue of having to scan in VM then sync the folder to 64-bit side.
My System Info is:
System Information report written at: 02/25/15 19:26:49
System Name: DESKTOP-1
[System Summary]
OS Name: Microsoft Windows 7 Home Premium
Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
System Name: DESKTOP-1
System Manufacturer: eMachines
System Model: ET1331G
System Type: x64-based PC
Processor: AMD Athlon(tm) II X2 250u Processor, 1600 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date: AMI P01-A2, 12/10/2009
SMBIOS Version: 2.6
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
Locale: United States
Hardware Abstraction Layer: Version = "6.1.7601.17514"
User Name: DESKTOP-1\Lisa
Time Zone: Eastern Standard Time
Installed Physical Memory (RAM): 4.00 GB
Total Physical Memory: 3.75 GB
Available Physical Memory: 2.28 GB
Total Virtual Memory: 7.50 GB
Available Virtual Memory: 5.50 GB
Page File Space: 3.75 GB
Page File: C:\pagefile.sys
If you require any additional info - just ask. Thanks for any help/advice!
tj

Hello @Tom_Ma,
Welcome to the HP Support Forums!
I would like to assist you today with installing your HP Officejet J4580 All-in-One Printer on your Windows 7 computer. Thank you for including all of the troubleshooting steps you have already attempted and your Operating System details in your post. At this point I am going to run you through some additional troubleshooting steps to get this Officejet successfully installed with the Full Feature driver. Please follow the steps below.
Step 1: Uninstall Drivers:
It is important that we have a nice clean slate to work with for troubleshooting. Therefore, I am going to have you uninstall the existing software on your computer.
Click on your Start menu
Select All Programs
Select the HP folder
Select your HP Officejet
Select Uninstall
Follow the onscreen instructions to complete the uninstall of your printer. Once the uninstall is complete, please proceed to the next step.
Step 2: Clear Temp Files:
Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 3: Unlock System Administrator Account:
There is the potential that there is something within your User Account that may be blocking the drivers from installing properly. Therefore, I am going to have you unlock the hidden System Administrator Account and install your device under there. Then, when you log back into your normal User Account the printer and all Full Feature software should be installed and functional for you. If all goes well, we we 'hide' the System Administrator Account once troubleshooting is complete.
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter
Next, close CMD and restart your computer
When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it.
If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked
Under the Administrator account download and install the drivers: HP Officejet Full Feature Software and Driver
Please follow the onscreen instructions to complete the installation of your printer
Once the installation is complete, please test printing and scanning to confirm that everything is now working properly.
If everything installs fine, log out of this account and back into your normal User Account. All the Software and Drivers for your product should show installed now on your account.
Under your User Account please test printing and scanning again to confirm that everything is still working.
If everything works fine, you will want to Hide the Administrator account.
Step 4: Hide System Administrator Account:
Go to your Start menu and under the 'search programs and files' box type CMD
CMD will populate as a search option above, just right click on it and 'run as administrator'
Once CMD (Command Prompt) opens, type net user administrator /active:no and hit enter
Next, close CMD and restart your computer
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Problem with HP Deskjet 2050 J510 series drivers

So I have this wierd problem with my printer,the driver don't want to download themselves by using windows update(I use Windows7 64 bits)
I searched on your site about this driver to install it manualy but it didn't worked.In devices and printers the printer icon looks like this:
and if I try to troubleshoot it:
I click Aply this fix:
how I can resolve this problem?
Thanks!

I used the driver you suggested,it tryed to connect to the printer,but it coudn't.The printer is connected and powerd.Then it bring me this :
There's a problem with my computer?I printed before,but I don't know what happened.I didn't reinstall nothing on this computer.What can I do about this problem? Thanks anyway for the direct link to drivers!

Unable to Install HP Officejet 4500 G510n-z Drivers on windows 8 64-bit

I have a new computer with windows 8 64-bit and officejet 4500 wireless (works perfect on windows 7).
I have downloaded the newest driver from hp site.
All the instalation pass except the last stage configuring the device, after a long runtime it stops
withe en error: "fatal error during instalation" than it unistalling the program, and almost at the end I get the same mesage
with the uninstall.
the printer and the fax are working properly only the scanner I hve to operate through paint or winfax because the
hp solution center was n ot installed.
I checked the divice manager and ther is no driver for the device.
I ran a program from hp "HPPSdr.exe" and it found a problem with the registration the device in the registry.
I have tried every thing tha was writen no hp site nothing helped.

I have copied all the erro mesage:
Log Name: Application
Source: Application Error
Date: 3/21/2013 9:34:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: user
Description:
Faulting application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xc00000fd
Fault offset: 0x00000000000145f4
Faulting process id: 0x1140
Faulting application start time: 0x01ce266ae929b8d9
Faulting application path: c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 5555e322-925e-11e2-be7b-bc5ff48a74f6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-03-21T19:34:24.000000000Z" />
<EventRecordID>3929</EventRecordID>
<Channel>Application</Channel>
<Computer>user</Computer>
<Security />
</System>
<EventData>
<Data>hpzscr40.exe</Data>
<Data>14.0.304.0</Data>
<Data>500689b6</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.2.9200.16451</Data>
<Data>50988aa6</Data>
<Data>c00000fd</Data>
<Data>00000000000145f4</Data>
<Data>1140</Data>
<Data>01ce266ae929b8d9</Data>
<Data>c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>5555e322-925e-11e2-be7b-bc5ff48a74f6</Data>
I hope this will help you

Officejet 7000-E809a Booklet printing

I am trying to print an 8 page A4 pdf document on A3 paper in booklet form. I have got it printing the pages in the correct order but there is a problem with the top margin of the document page which either gets clipped by about 5mm, or the whole page gets shrunk to about half its size and sits in the middle of the page looking silly.
The other thing that happens is that sometimes it prints 4 pages on one side of the sheet instead of two, and it is not clear which setting causes this.
It prints perfectly on my Design jet 90, so there must be some kind of problem with the printer margins, There are a confusing variety of options for printing with or without borders and fitting the page, can anyone help with what the settings ought to be?
Is there any way of finding out what the printer margins are and if they are adjustable?
Thanks.

Hi,
Please try custom size, printer supports :
Other supported paper
Paper typePaper size
Custom-sized paper
Between 76.2 to 330.2 mm wide and 101 to 1117 mm long (3 to 13 inches wide and 4 to 43.9 inches long)
Regards,
BH
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Officejet 7000 E809a - C9299A not printing black

My printer stopped printing black. It printed very faint black 4 times, then stopped printing black completely.
Cleaned heads (first and second level clean)
Aligned cartridges
replaced cartridges - it printed one sheet with faint black after replacing cartridge, then stopped printing black.
Let it sit for several hours
It still doesn't print black. help?

beccalecca wrote:
So it's hopeless? I have had this printer for about 6 months and babied it the entire time. Only use it when I need color prints. Printed faint black then stopped. did all of the things suggested- nothing. Replaced the ink cartridge- nothing.
What do I do? Sure makes you look crappy to your boss when you got to pick the printer and this happens.
Hi beccalecca, as the printer is 6mths old it's likely still in warranty. So if you've followed the usual troubleshooting I'd recommend contacting HP phone support as you may require a replacement.
Support phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet 7000 E809A envelope feed

Printer will not feed #10 envelopes. Envelope stops half way thru and rollers spin.

Hello,
Try updating the print driver software from the link below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-77813-2&cc=us&dlc=en&lc=en&...
This may help resolving your issue.
I work for HP.

Officejet 7000 E809 series not printing yellow

I've just replaced the yellow cartridge & now the printer does not print yellow! I've run align & clean & I've replaced the cartridge with a second new one & still no yellow printing.

If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
Can you please let me know how you get on?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet 7000 latest win8.1 64bit drivers

System is running Windows 8.1 Pro 64bit System locale - English United Kingdom
Officejet 700 drivers:- HP Officejet Full Feature Software and Driver 2014-08-28 , Version14.8.0, 130.91M
Printer configured as a wired network printer
After updating to Corel's PSPX7 from X6, I found that the printer properties windows when called from the 64bit version of the software where showing "foreign characters for labels and the shortcuts were empty.
If the printer preferences screen is called from the "Devices & Printer" pane in Control panel it shows correctly .
Some screenshots......
http://homepage.ntlworld.com/donald.clark/Local%20AdminAcc1.JPG
http://homepage.ntlworld.com/donald.clark/Local%20AdminAcc2.JPG
http://homepage.ntlworld.com/donald.clark/Local%20AdminAcc3.JPG
http://homepage.ntlworld.com/donald.clark/Fresh%208.1PSPX7.PNG
Having spent several hours with Corel support on a remote access linkup we discovered that not only was PSPX7 64bit affected but all print capable apps in win 8.1 64bit
i.e Notepad, Wordpad, IE, Windows Journal, Windows Fax & Scan and Paint.
It also affects the latest 64bit version of Textpad (v7.4.0)
All 32 bit software versions are unaffected and work correctly.
this only came to light as I use few of the in house apps of windows as I have 64bit Office 2010 which along with PSPX6 have no problems.
Even though these drivers were only released in August something has changed that needs to be addressed.

Hi @don1952,
Thank you for visiting the HP Support Forums! I see you are running into some software problems with the Officejet 7000 drivers and your computer running the Windows 8.1 Operating system. After some research you are not alone, it's actually the Microsoft Operating system and the language settings, if it is set to English (United Kingdom) then this will cause the issues you are experiencing. You just need to go in and change the systems language to English (United States), please follow the steps listed below:
1. Go to Control Panel
2. Select, Clock Language and Region
3. Now select Change Region
4. In the Format tab select the English (United States)
5. In the Location tab ensure you have United states in the Current location drop down
6. Now select Apply
I hope this helps!
Please let me know the outcome.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Blink the catridge led one by one in officejet 7000 wide format

When send the test page the printer become offline and the led of catridge is blink one by one.Please suggest to how to resolve it.

Hello , I may be able to help you with the blinking lights on your Officejet 7000 wide format printer. Using the Blinking Lights on the HP Officejet 7000 (E809a) document I found out that the light sequence you described is related to the printhead installation. To make it easier for I have copied the suggested steps here for you; Solution One: Check the printhead installation
Use the following steps to make sure the printhead is correctly installed.
Step one: Remove the printheadMake sure that the product is on.Lift the top cover. The carriage moves to the center of the product.
Figure : Open the top cover
Wait until the carriage is idle and silent.Disconnect the power cord from the back of the product.Remove the cartridges. Press the tab on each cartridge, and then remove each cartridge from its slot.
NOTE:Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.Lift the latch handle on the carriage until it stops.
Figure : Lift the latch handle
Lift the printhead straight up to remove it.
Figure : Remove the printhead
Step two: Reinstall the printhead
Reinsert the printhead. Make sure the green and purple blocks on the sides of the printhead align with the corresponding color blocks on the carriage; green to green, purple to purple.
Figure : Insert the printhead
Carefully lower the latch handle before reinserting the cartridges.
NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to correctly install the cartridges.Figure : Lower the latch handle
Reinstall the cartridges. Using the colored shape icons for help, slide the cartridges into their appropriate slots until they snap into place and are seated firmly in the slot.Close the top cover.Try printing again. You could also try the steps in 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Displays for HP Officejet 7000 Wide Format Printers. If the issue continues, I would Contact HP Support for further assistance. Fill in the model number and the form to receive a case number. You can view all other ways of contacting HP from their list of Support Options. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. Thanks,

HP OfficeJet 7000; resume light

So, my printer is pretty much useless right now. Won't turn on and the resume light is flashing. Please help me out.
Power light: OFF Resume Light: FLASHING QUICKLY

Hello there! Welcome to the forums @Rich-Vol11
Please check out the guide I have posted for you below. There you will see the troubleshooting steps for a blinking Resume Light that should help with the issue you're having!
Blinking Lights on the HP Officejet 7000 (E809a), 7000 Special Edition (E809b), and 7000 Advantage (...
If the problem continues, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Problem installing "HP Officejet 7000 E809a Series" drivers

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