Problem installing InDesign CC - Installation failed - unable to extract temp directory. (EX11)

Hi, I have problems downloading the software. It says unable to extract temp directory. (EX11). Please help.

It means what it says - you need to fix your file permissions on your system's temp folder, clean it up and make room, defragment the harddrive.
Mylenium

Similar Messages

  • Trying to install inDesign.  Receiving error message: Unable to extract Temp Directory (EX11)

    Trying to install inDesign.  Receiving error message: Unable to extract Temp Directory (EX11)

    Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
    Mylenium

  • Installation failed: Unable to extract to temp directory. EX11

    Hi there,
    Today I decided to upgrade from ADOBE CS4 toa CC subscription. I am on PC, running WINDOWS 7. My main design computer is 64-bit, my laptop runs 32 bit WINDOWS. I downloaded the app manager and selected apps without problems on my main computer - but as I am trying to install on my Fujitsu Lifebook T900 laptop computer (running 32-bit Windows 7) - I get download problems - so far both Photoshop and Indesign have failed to install. Bridge updated sucessfully.
    NOTE: I did uninstall CS4 on my laptop and reboot my system before beginning the CC app download
    The error message for INDESIGN states this:
    Installation failed
    Unable to extract to temp directory. Please contact customer support. (EX11)
    Can you help me with how to make this work?
    Thanks
    Helma Sawatzky

    Hi Helma,
    Please follow the below steps:
    1) Quit Adobe creative cloud desktop application.
    2) Click on start button and right click on Properties.
    3) Advanced system settings>> Advanced>> Environment Variables>> Highlight first line item and click on Edit.
    4) Variable Name: TEMP and Variable value: "C:\Temp". Do the same thing for the second line item.
    5) Click Ok and Apply, once done launch Adobe creative cloud and then try to install Indesign once again.
    Please let me know if that helps
    -Ankit

  • Installation Failed: Unable to extract to the temp directory. (EX11)

    I am trying to install InDesign from the CC and it keeps coming up with the error Installation Failed: Unable to extract to the temp directory. Please contact customer support (EX11). When I tried to contact support via the Chat option it wouldn't let me click on it, the only thing it would let me click on was the Forum option. Thanks

    Hi printroom2014,
    Please contact the support to get this error resolved:
    Contact Customer Care
    Regards,
    Sheena

  • Unable to extract temp directory.  EX11

    Unable to extract temp directory.  EX11.  What is the solution???

    Nobody can tell you anything without proper system information and other technical details, but it very much means what it says - your temp directory is inaccessible. Whether that's simply because it is full, you don't have sufficient user privileges or something is blocking it, we can't know at this point.
    Mylenium

  • Installation Failed - Unable to extract files. Press Retry to download again or contact customer support (EX20)

    New to CC
    I've tried installing several times and even rebooted and tried again before running anything else, all to no avail.
    I have a local administrator account on this company laptop, and everything else has so far installed fine.
    Any ideas?

    Let me just make it clear as I didn't above, I'm trying to install Extension Manager CC via the Creative Cloud app on Windows 7 and I get the above error once the download has finished and it attempts to install.
    Please help Carl Sun K.Woods

  • Extension Manager CC - Installation failed - Unable to extract files (EX20)

    I have tried over and over to install the Extension Manager and always get this error. I have tried restarting CC, restarting my laptop, etc. I have installed other CC apps without issue. I am on Windows 7 - which, if you say, that's what you get for running Windows 7, I don't disagree, but it's what my employer stuck me with.
    Anyone run across this issue, or more importantly, a solution?
    Appreciate any help
    Thanks
    Scott

    Okay it turns out this just had something to do with the .7z file, as I suspected. Eventually I managed to extract that somehow and run the set.exe file manually and got Extension Manager finally installed. Unfortunately, the intent of extension manager is jst to allow me to install extensions, which is where I immediately hit another snag.
    I downloaded the Flash Toolkit for CreateJS from here: http://www.adobe.com/products/flash/flash-to-html5.html
    When I tried to install this, I got the following error:
    "This extension can not be installed, it requires the Flash version in rangle of inclusively between 12 and 12."
    Seriously? Is Flash Player 12 even released yet?
    This is really making me seriously consider abandoning Adobe products.

  • Unable to Extract to Temp Directory (EX11 error for InDesign CC)

    Good Afternoon,
    I purchased the annual subscription for the creative cloud suite, for use on my Windows 7 PC.  All programs downloaded and installed just fine, with the exception of InDesign.  I receive the error "Installation failed - unable to extract to temp directory.  Please contact customer support (EX11)."
    Screenshot of error provided: Dropbox - Screenshot 2014-09-07 10.16.48.png
    In searching through the forums, I found several similar instances; however, I didn't really see any resolutions.  It just so happens that InDesign is the program I need most for a project with a deadline approaching this week.  Figures it would be the one that gives me trouble on the install
    Any assistance that could be provided, as timely as possible, would be very greatly appreciated.  Thank you in advance!

    I resolve this error by searching through other forums.
    Apparently there is a bug where if your Windows account name is longer than 12 characters, you are unable to install InDesign.  My administrator account name is 13 characters.  I created a second administrator account, with the name "test" and I was able to then install InDesign without any issue.
    I hope that others who have the same issue I did find this to be helpful.

  • Problem installing Indesign CC (2014)  - in log - Failed in key3List generation

    Trying to install InDesign CC (2014), all other apps worked no issue with Creative Cloud. Illustrator, Photoshop, Dreamweaver CC (2014) all no problems.
    I keep getting there was a problem installing InDesign CC (2014) with the error Installation failed. Unable to extract to temp directory, Please contact customer support. (EX11)
    There is adequate disk space, no security issues with folder, have tried disabling Norton, on admin account.
    I guess maybe the next step is to uninstall Creative Cloud and run cleaner as a last possibility.
    Any other thoughts?
    Thanks,
    Brian

    I am also having the exact same issue. During installation, the CC App was unable to extract to a temporary directory. Please contact customer support (EX11). In my searches to resolve this issue someone pointed me to http://prodesigntools.com/adobe-cc-2014-direct-download-links.html to download CC apps manually. I was still having issues installing the program that way as well. When I extract the files to install an error in copying the files occurs. (Error: 0x80004005 Unspecified Error)
    Thanks.
    Edit:
    I am using Windows 7
    After troubleshooting the process with adobe customer support, The few key things that made the install successful for me were thus...
    1: Find your windows temp folder (press windows key+r) and type %temp% and hit ok. Find your temporary install and delete it and any copies you might have.
    2: Make sure you have winzip, winrar or some other file extraction program.
    3: Re-download InDesign from your CC app, and if/when it fails go back to the temp folder. (Do not try to download InDesign from the CC app multiple times.)
    4: Extract your install in the windows temp file if necessary, and install manually through the installer in your temp folder.
    5: The file should install without problems as this point, and proceed to update indesign.
    This worked for me. If this does not work for you, customer support is available with your Creative Cloud Membership.
    Best of luck!

  • Everytime I am trying to download and install Ai, its fails, error message is: update failed unable to extract the downloaded files . press retry to download again .U44M1|210

    Everytime I am trying to download and install Ai, its fails, error message is: update failed unable to extract the downloaded files . press retry to download again .U44M1|210

    geetib, others,
    It should be here:
    Error U44M1I210 | Install updates

  • Audition update fails, unable to extract downlaod files. (U44M1I210)

    When I try to update Audition, I get the following error message: "Update Failed Unable to extract the downloaded files. Press Retry to download again (U44M1I210)"
    This is on a PC, Windows 7 Pro, 64 bit. I have other CC application installed and they update with no problem (Photoshop, Lightroom, InDesign, Illustrator, Bridge).
    I tried updating again, several times, always got the same error. I uninstalled Audition and tried to install it again, but ended up with the same error.

    Irvm78975498 for information on how to resolve error U44M1I210 please see Error U44M1I210 | Install updates.  If you have any questions regarding the steps listed in the document or would like clarification regarding an error message discovered in the installation log for the update you are welcome to update this discussion.

  • Update failed:  Unable to extract the download files (why????), error U44M1210.  What's that ?

    When downloading Premiere Pro CC, in Creative Cloud, I'm getting a message:
    Update Failed
    Unable to extract  the downloaded files.  Press retry.
    (U44M1210)
    Sometimes it happens when I'm updating extensions.
    Can I directly download and update apps WITHOUT using the Creative Cloud desktop app ?
    Please advice.

    I had the same problem on a Mac (CC update failing with a U44M1210 error.
    . I just finished a chat with an Adobe specialist who walked me through the solution. So I recommend a chat to solve the problem for me (and I suspect all Mac users).
    The Solution essentially this came down to the following:
    Deleting the following:
    OOBE and AAM Updater folders from ~/library/Application Support/Adobe
    OOBE and Adobe Application Manager folders from /Library/Application Support/Adobe
    Reinstalling the Adobe Application Manager.
    Restarting the Creative cloud Application.

  • When trying update I get a message: Update failed unable to extract the downloaded files U44M1I20

    when trying to update I get a message: Update failed unable to extract the downloaded files U44M1I20

    geetib, others,
    It should be here:
    Error U44M1I210 | Install updates

  • Can't Install Illustrator CS6 or InDesign CS6 - Installation Failed

    Since I joinded Adobe Creative Cloud, I've been trying to install some of the app available on the Adobe Application Manager.
    I've had a lot of trouble with installs especially wiht AI CS6 and InDesign CS6.
    Both won't install after downloading.
    I get Installation Failed messages witht he following details:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 36 error(s), 4 warning(s)
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    ----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/PDFL/10.9/Fonts/AdobeFanHeitiStd-Bold.otf" (Seq 51)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 51)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Base Files: Install failed
    ERROR: DW050:  - DPS Desktop Tools CS6: Install failed
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - AdobeColorJA CS6: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
    ERROR: DW050:  - PDF Settings CS6: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - AdobeColorEU CS6: Install failed
    ERROR: DW050:  - AdobePDFL CS6: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Feature Set Files: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Base Files2: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - Adobe NPS Panel: Install failed
    ERROR: DW050:  - PDF Settings CS5: Install failed
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - AdobeHelp: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - Adobe Toolhints CS6: Install failed
    ERROR: DW050:  - AdobeColorNA CS6: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed
    ERROR: DW050:  - Adobe Media Encoder CS6: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    I contacted Adobe Live help without any success.
    They said to try to reinstall with a new user on my computer (which I did) and as I expected it didn't work.
    I also red on the forum about maybe trying to download the Trials and that my Adobe ID would update those to full version but the installs also failed there.
    I'm running OSX 10.7.3.
    I used to have CS5 installed on my computer.
    Now only Adobe Photoshop CS6 and Dreamweaver CS6 got installed.
    Anyone have an idea what's happenning?
    Thanks for any tip!
    David

    Hi batdelfuego,
    Try the below solution and check if you are able to install the software without the error.
    Navigate to: /Library/Application Support/Adobe/PDFL/10.9/Fonts/
    To find Library open Finder click on Go > Go to Folder and type in /Library and click on OK.
    Delete the Font by the name AdobeFanHeitiStd-Bold.otf
    Next open Font Book.
    To open Fonts Book do a search in Spot Light for Fonts Book
    Check if AdobeFanHeitiStd-Bold.otf is present, if it is present delete it from Fonts Book too.
    Once you do that try installing the software.
    Hope it works.
    Sameer.

  • INSTALLING IN DESIGN - installation failed

    Hello,
    I'm trying to install the In Design, but the installation failed. Appears this message:
    THE INSTALLATION FAILED.
    UNABLE TO EXTRACT TO TEMP DIRECTORY. PLEASE CONTACT CUSTOMER SUPPORT (EX11)
    Please tell me something about this matter,
    Best regards,
    Filipa

    I've moved your question to the Downloading, Installing and Setting Up forum where there are members of Adobe staff monitoring this sort of question, but I suspect this is a problem with not having write permission on the folder.

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