Problem installing Indesign CS6

Hi,
we bought Indesign CS6 a few months ago. We tried to install it but the multiple instance does not work.
Can you please help us ?
Regards
Marguerite Higuet
IT Demand Marketing
0485/934212

We don't do phone calls here. You need to provide more information about what your're trying to do. Also tell us what version of the operating system you're running

Similar Messages

  • Application Manager gives back error (EX11) while installing InDesign CS6 (error while extracting in

    Hello, I need help regarding the Application Manager
    Application Manager gives back the error (EX11) while installing InDesign CS6 (error while extracting in temporary folders).
    I don´t have problems installing PS, Acrobat etc.
    Any idea?
    Thanks

    I would have never figured that out myself. Thank you so much! On behalf on my dad a big thanks as well, because he is going to use Adobe InDesign CC (2014).
    Here, a local, standard user account worked for me. However, the password of an Administrator account was required once.
    Here, any username longer than 13 created that error code, for example I tried "AInDesignCC14" unsuccessfully. Usernames with 12 or less characters worked, for example "InDesignCC14" worked.
    Just renaming an existing account did not work, because the personal folders did not change in name. Therefore, I was forced to create a new account.
    Windows 7 Ultimate (32bit, German), Apple Boot Camp; a vanilla installation

  • If I have installed InDesign CS6 on a windows computer and I want to change to a Mac. Can I use my licence or do I have to change to CC?

    If I have installed InDesign CS6 on a windows computer and I want to change to a Mac. Can I use my licence or do I have to change to CC?

    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-la
    nguage-swap.html

  • I have a problem with indesign cs6 and my epson 3880 on mac

    I have a problem with indesign cs6 and my epson 3880 on mac.  I need an older version of indesign but do not have a serial number....any suggestions?

    I see then I believe Kglad's advice is on track with starting with updating your printer drivers.  I have also moved this discussion over to the InDesign forum as the Users in this forum likely have additional suggestions.
    Also if you can please turn off your e-mail signature if you want to respond via e-mail.  Your responses are going to a public forum where the information is accessible by anyone.  I have edited your previous response to remove the signature.

  • Problems installing Photoshop CS6 Extended

    Hello to whoever is reading this - I have a problem installing Photoshop CS6 Extended (as you can guess from the title) due to the fact that I download a pre release version of it (not the beta) And I've looked everywhere on my laptop and I still can't install the trial even though I've deleted everything relevant to the pre release version, it can't be my normal version of Photoshop CS5 can it? It'sonly occured to the Photoshop CS6 Extended trial, all the other Creative Suite trials from Adobe Download Assisstant work.

    Check the start page of this forum or the PS forum. There used to be special threads listed in teh yellow info boxes with info on how to resolve these issues.
    Mylenium

  • When installing InDesign CS6 I get an error message

    When installing InDesign CS6 I get an error message

    Hi,
    Please refer to Adobe Download and Installation Help.
    http://helpx.adobe.com/download-install.html
    If you still need any assistance with download and installation, you can contact Adobe technical support .
    Please visit the below link for contact details.
    http://www.adobe.com/aboutadobe/contact.html
    Thank you for posting the issue on Adobe forums.

  • Problems installing PS CS6

    Hello,
    I disabled Photoshop CS6 (purchased on CD with serial number) from my old computer to reinstall it on my new pc.
    After a problem with this new pc, I uninstalled Photoshop CS6 (Programs> Uninstall a program) ... without désactivate.
    When I want to re-install Photoshop on this new PC, the following message appears "We are unable to validate this serial number for Adobe Photoshop CS6. Contact Customer Service. "
    How can to reinstall Photoshop on the new PC.
    Thank you.

    Hello,
    I've no option chat on the adobe support (France). I just have :
    /Options de contact////////> Recommandé //> Demandez à la communauté (en
    anglais uniquement)/
    How can I contact support by web chat.
    Cordialy
    Vincent
    24 heures/24, 7 jours/7
    Le 14/04/2015 16:35, Mylenium a écrit :
    >
          Problems installing PS CS6
    created by Mylenium <https://forums.adobe.com/people/Mylenium> in
    /Photoshop General Discussion/ - View the full discussion
    <https://forums.adobe.com/message/7437427#7437427>

  • Problem installing Indesign CC (2014)  - in log - Failed in key3List generation

    Trying to install InDesign CC (2014), all other apps worked no issue with Creative Cloud. Illustrator, Photoshop, Dreamweaver CC (2014) all no problems.
    I keep getting there was a problem installing InDesign CC (2014) with the error Installation failed. Unable to extract to temp directory, Please contact customer support. (EX11)
    There is adequate disk space, no security issues with folder, have tried disabling Norton, on admin account.
    I guess maybe the next step is to uninstall Creative Cloud and run cleaner as a last possibility.
    Any other thoughts?
    Thanks,
    Brian

    I am also having the exact same issue. During installation, the CC App was unable to extract to a temporary directory. Please contact customer support (EX11). In my searches to resolve this issue someone pointed me to http://prodesigntools.com/adobe-cc-2014-direct-download-links.html to download CC apps manually. I was still having issues installing the program that way as well. When I extract the files to install an error in copying the files occurs. (Error: 0x80004005 Unspecified Error)
    Thanks.
    Edit:
    I am using Windows 7
    After troubleshooting the process with adobe customer support, The few key things that made the install successful for me were thus...
    1: Find your windows temp folder (press windows key+r) and type %temp% and hit ok. Find your temporary install and delete it and any copies you might have.
    2: Make sure you have winzip, winrar or some other file extraction program.
    3: Re-download InDesign from your CC app, and if/when it fails go back to the temp folder. (Do not try to download InDesign from the CC app multiple times.)
    4: Extract your install in the windows temp file if necessary, and install manually through the installer in your temp folder.
    5: The file should install without problems as this point, and proceed to update indesign.
    This worked for me. If this does not work for you, customer support is available with your Creative Cloud Membership.
    Best of luck!

  • Is it possible to install Indesign CS6 on two Laptops

    is it possible tro install Indesign CS6 on two Laptops

    To add to what Steve said;
    But not concurrent use on those laptops.

  • How can I install InDesign CS6 with my newly purchased serial no. when I have deleted the trial?

    hi guys,
    I need to know how I can install InDesign CS6 with my newly purchased serial no. when I have deleted the trial version? In other words I do not have the trial version any longer so I need the actual download files/folder to link the serial number to. I have CC as well but that shouldn't make a difference - I need to run InDesign CS6 for third party plugins.
    Any help would be appreciated.
    MWP

    Hi there,
         If you have purchased CS6 Indesign Download from Adobe Online, then you can go ahead and login to your Adobe account and navigate to "My Adobe" > "My Orders" to locate the Order, its download and the serial number.
         You can also download the same trial version again and just use the serial number to activate it to a full version. Below is the link for the trial versions for CS6 versions:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Regards,
    Jairaj

  • I can't install InDesign CS6 on my computer.

    I get an error message when I try to install InDesign CS6 on my Windows 7 Pro (64-bit) computer.
    The error summary says: ERROR: DW 013: Unable to get root from inChildPath

    Was able to install InDesign CS6 after formatting hard disk and reinstalling Windows 7.

  • I need help installing InDesign CS6 upgrade

    I need help installing InDesign CS6 upgrade because on this new computer I cannot install the version that it was upgraded from.

    Stevel18 you can install the upgrade to Creative Suite 6 directly.  During the installation process you will be asked to enter the serial number of the product which qualifies you to own the upgrade.

  • Problem to install Indesign CS6,  "an error has occured during the extraction".

    Hi, I downloaded it multiple times, did several attempts on different computers, I always got the same result: "An error has occured during the extraction. Download Indesign CS6 again"

    check your file sizes.
    if they are correct, use a different browser.
    if they are incorrect, use a wired or different connection.

  • Problem with InDesign CS6 start (without internet)

    Hello,
    I have a problem with the start of InDesign CS6 linked to the presence or absence of internet.
    I need to set an IP without internet on the Mac where I installed InDesign, but when I do it right after the splash screen the program freezes for a few minutes, after which starts.
    With internet this problem does not occur.
    I have already activated the CS6 both online and offline, but the problem continues.
    I need to open something on firewall?
    Can you help me?
    Thanks in advance

    You need to tell us more about what you are doing. Once activated, ID should not require internet access to run unless it needs to verify the subscription status.

  • Problems installing Illustrator CS6 on OSX 10.8

    Every time I try to install Illustrator CS6 on my Early 2009 17" MacBook Pro, the installation gets to around 85% or so and then jumps straight to 99% and then fails. I've noticed that the disk image is diappearing form my desktop and then failing. Photoshop, InDesign, etc. are all installing without problems. This is the error message I'm getting:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF006, DF016 ... WARNING: DS013, DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 11 error(s), 6 warning(s)
    WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    ----------- Payload: {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels 4.0.0.0 -----------
    ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, Please rename or delete and retry(Seq 577)
    ERROR: DF016: Unable to create directory "/Library/Application Support/Macromedia/FlashPlayerTrust" with mode 775(Seq 577)
    ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, cannot create path "/Library/Application Support/Macromedia/FlashPlayerTrust",Please rename/delete "/Library/Application Support/Macromedia" and retry(Seq 577)
    ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 577)
    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
    ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, Please rename or delete and retry(Seq 8652)
    ERROR: DF016: Unable to create directory "/Library/Application Support/Macromedia/FlashPlayerTrust" with mode 775(Seq 8652)
    ERROR: DF006: The path "/Library/Application Support/Macromedia" already exists and is not a directory, cannot create path "/Library/Application Support/Macromedia/FlashPlayerTrust",Please rename/delete "/Library/Application Support/Macromedia" and retry(Seq 8652)
    ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 8652)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
    ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

    Try http://forums.adobe.com/message/4574952

Maybe you are looking for

  • NVidia RAID using existing drives?

    Hi folks -- Just installed WinXP x64 (build 1218). I've been using an Adaptec 1200A RAID controller with 2 200GB Maxtor PATA133 drives in a RAID1 config. Unfortunately, there seems to be no 64-bit driver available for that controller card (I've check

  • How can I save the order of photos in albums? Even though I have set as album order they revert back

    How can I save the order of photos in albums in Elements 11? Even though I have set as album order they revert back to original order.

  • 20"cinema display revised?

    I bought 4 days ago a presumably just manufactured 20 inch cinemadisplay, The unit has already pixel and lightleakingissues.. When I called Apple about this , I was told this unit was manufactured in October 2005... Does anybody know wether these uni

  • Schedule job don't start

    Hi Gurus, for last 2 days, no Jobs are being started in my BI system. Whenever I schedule or start any job.. it says job started.. But when I check in SM37, I find the start column empty. And the delay(secs) column has the number of seconds increasin

  • How to shorten the email alert time on iPhone 5s

    How can I reduce the shortets email alert sound which is 15min on iPhone 5s?