Problem installing NetProtect Plus

Yesterday I upgraded to Windows 7 from XP on a desktop computer that previously had NetProtect running. After a clean install of the OS I tried to install NetProtect Plus via the "download BT Software" link. I created and logged in to a McAfee account, but when I ran the installer I got the message:
"We're sorry, but there are no programs that you can install from this McAfee account. Please log in with another McAfee account, and try installing again."
Net Protect is still running and updating OK on my netbook which is also running Windows 7, but this was installed before the requirement to register an account with McAfee.
Paul

I have successfully installed BT NetProtect Plus on two Packard Bell computers but when I try the method using a Dell Inspiron running XP the installation stops and informs me:
"McAffe Integrated Security Platform Installer has stopped working"
The details of which are:
Problem Event Name: APPCRASH
Application Name: Install.exe_McAfee Integrated Security Platform Installer
Application Version: 4.5.188.0
Application Timestamp: 4bc8ff5c
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 49953395
Exception Code: c000008c
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 1a0c
Additional Information 2: ffa867517e4ef748d61356445c1cd7b8
Additional Information 3: c8be
Additional Information 4: 0521364882d3a5ae8bc8d4ec805303dd
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Need I disable any of the other PC protection software?
Any ideas how I can get the installer to work?

Similar Messages

Downloading & installing Netprotect Plus

Hi. Anyone out there able to help me download netprotectplus?
I transferred back to Bt in March and have been trying every few days since then to download netprotect plus.
So, I go to Internet explorer. Type in WWW.BT.com/netprotectplus/download. Then I'm asked for username and password - duly provided. Then I'm told BT option 1 cust blah blah blah please upgrade. That's when the fun starts...............................
I call BT and 'm led to believe that there's a problem with the order and that the team will mark it as closed and raise a new order etc. I should try again in 48 hrs. So I do and the same happens. Every 3 days I'm spending 2 and a half hrs trying to get this resolved.
Is it worth persevering or should I cut my losses and subscribe to a different security package.

Hi YipYap,
Hmm must be a problem with your account set up. I'll get this sorted out for you.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problems Installing Discoverer Plus

I am trying to setup Discoverer Plus, but I am having all kinds of problems. I'm looking for the right forum to help with my problems. Here is what I am doing:
1. Installed an Oracle 11.2.0 database. This is OK.
2. Installed WebLogic 10.3.5.0 - Was able to connect to the Admin Server on Port 7001
3. Tried installed Application Server, the Discoverer portion. For some reason it wouldn't create the user accounts.
4. Removed all AS homes and created a Discoverer Account using RCU. It would not create the Portal account.
5. Now when I try to install AS it can't write to the ~rcu directories because of permissions.
I have uninstalled Weblogic, removing the Middleware home , and cleaning up accounts in the database.
I will then install WebLogic again. But I am not sure how to proceed afterwards.
Thanks and if this is the wrong forum, please point to the correct one.
John

Pl provide OS and Discoverer versions. Are you following the steps in the Install Guide ? http://download.oracle.com/docs/cd/E17904_01/install.1111/e10421/toc.htm
HTH
Srini

HP Photosmart C4780 and Windows 8.1 -64-bit - Problems installing driver, plus wireless assistance

Hello
Apologies, I am technically challenged, so I hope I can explain myself. I have the above All-In-One Printer/ Scanner and now have a newish laptop with Windows 8.1 etc etc. I have incurred ongoing problems trying to scan documents to my laptop. I have managed to deduce that my printer driver has not installed. I have followed instructions from one of your help pages and downloaded whatever I needed to, however the driver is still not present.
I read a solution offered through the Forum back in June 2014 about doing some form of reset. What exactly does this entail and will this result in me losing all settings/ favourites etc on my laptop?
I am just trying the 'unplug the printer for 60 seconds thing' as also suggested to someone in May 2014. In the meantime if someone could get back to me anyway, I'd be grateful. I desperately need to rectify this problem, which I've been putting off for a couple of months as I need to scan alot of documents urgently.
PS - can someone also talk me through how to get the wireless facility up and running after all these years!
Many thanks, Amanda

Hello @AmandaGreyUK , and welcome to the HP Forums!
I see you're running into driver issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

BT Netprotect Plus and Bullguard

I've just signed up for BT INfinity which is now installed and working fine. So, now I have an email from BT asking me to ste up BT Netprotect Plus, which I understand comes free with this package.
I already have Bullguard Internet security (with 95 days subscription left). Should I uninstall Bullguard now and install Netprotect Plus, or wait until the Bullguard subscription ends?
And will Netprotect Plus provide the same securities as Bullguard? (It seems to, as far as I can see, including BT's online backup drive as well)
Thanks!

I have read carefully through the replies to your original post Rachel.
It is correct that you should never have two anti-virus security applications installed at the same time and that you should always ensure the one you have is uninstalled before installing a different application. Do not rely on the anti-virus package you are installing to do this for you.
However, I do not agree with one statement made. McAfee is a good solid make of anti-virus software. They provide anti-virus products to the commercial market and have a good product, that is trusted by many people and companies.
I have had Bull Guard installed on my computer and have got 45 days left to run on the free license. It is also a good product, but, as you say, the BT infinity product is provided free, to up to 5 computers in your household I believe, so having at last got round to it, I am uninstalling the Bull Guard product, which is very good, and installing the BT infinity product.
As a last note. If I did not have this free offer from BT, I would be installing and using ClamWin, which is a free product under the GNU General Public License (GPU). This is an excellent product and is always free under this license.
I do not see any point in paying for a product, when there are many good, robust and reliable products available fee-of-charge.
I operated for many years without an anti-virus product and never got infected, becuase I (and my children, of course) am always careful what sites I visit and what things I download. That and a good firewall at the point of entry into your internal network (LAN) are all that is really needed and your BT hub provides a suitable hardware firewall for you protection. Of course, there are better ones and it could be tweaked to make it more secure, but generally, it is the actions of the internet user that causes the vast majority of security and malware problems on a computer.
I am a security, network and Microsoft engineeer of 30 years experience.

Netprotect plus

trying to install netprotect plus on another laptop, but during installation a mcafee window pops up asking me to log into my account to continue. my bt login does not work and i do not recollect doing this when i first installed on another laptop. any ideas?

My advice and that of others on the forum would be not to install BTNetprotect. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free.
If you do want to install it, it should be done through MyBT. Have you had McAfee previously installed on the laptop. If you have you need to remove it and use the McAfee removal tool after restarting your computer. See link.
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Once you have done that try re-installing BTNetprotect from MyBT.

Netprotect plus on several pc`s

I am trying to install netprotect plus but fails I think this maybe because over the years I have have installed on up seven computers (faq says you can have upto seven) some off which I no longer have how do I install on their replacements

I've also hit my 7 PC limit. It happens sooner that you expect with teenage kids, obsolete kit and a couple of duff machines from a certain high street vendor...
I asked tech support and got this in reply:
"I regret to inform you that it will not be possible to remove the records of the number of successful installations that have been done. Generally, in a residential Broadband service, it is expected that the number of computers connected would be limited and 7 installations have been provided to allow replacement of hardware if necessary."
As the service is advertised as allowing me to install on 7 PCs I think I'm getting ripped off on a technicality here. I, like most people, assumed it was 7 concurrent PCs, more than adequate for the average family. I think BT ought to be clearer in their advertising and say it's 7 installations only.
If anyone from customer service reads this, can you please take note and do something to change your rules? After all, it's not going to cost BT much to keep a few customers a little happier.
If anyone from Trading Standards reads this, is it worth me making a formal complaint?

Netprotect Plus Download issue

Can anyone from BT or other members please help?
Since November 2011 I have been trying to download and install NetProtect Plus via the BT link. Every time I click the link for "BT BB Option 2" customer it fails to download stating the NetProtect Plus is only for BT BB Customers.
I have been a BT BB customer for many years and have had Netprotect Plus previously. Only reason I am looking to download it again is because I have installed a new operating system on my machine, Windows 7.
BT support have been no help whatsoever despite many many email's and phone calls. I am totally frustrated because the Family Protection that is a big reason why I have Bt BB I cannot utilise as I cant download.
Solved!
Go to Solution.

What you guys don't want to do is use the internet without adequate protection. While you are sorting the Netprotect issue, try downloading Microsoft Security Essentials (MSE) for free and run it in conjunction with Windows firewall. Many people also recommend Malwarebytes Anti-Malware (MBAM) to run an occasional scan to supplement MSE.
Once you've had these in place for a while, like me you'll probably wonder why you relied on McAfee in the first place. If you decide to give up on it completely, you should run this clean-up tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507.
You can click the white star next to this message if you think it was helpful.

BT NetProtect Plus Problems

Just wondering if anyone has had problems with bt netprotect plus and found any solutions. I was a customer of McAfee for some years, I upgraded to BT Broadband Option 2 with bt netprotect plus provided by McAfee included, my original McAfee software was about to expire and I had followed the link to bt netprotect plus which appeared to download and install, during installation messages appeared telling me old files were being removed and updated, however, on the day my old McAfee expired a message appeared requesting payment to extend subscription, I contacted McAfee to inform them I was now with bt netprotect plus, I sign in under a different password to bt netprotect, however, it always defaults to my old account which is now expired with no software available, I contacted bt customer help, I was transferred to bt technical help who remotely took over 2 desktop computers in my home both have Window 7, the technician informed me bt netprotect plus was incompatible with windows 7, I did question so why are you installing software onto my computer which is incompatible, following the remote installation of bt netprotect plus, I tried to restart both computers to find I was unable to boot up both, the internal fans are running fast and loud, the DVD RW & DVD ROM drive light up, then that's it, the hardrive indicator light remain on, there is no signal to the pc monitor or any other devices (keyboard or mouse) I contacted bt for help, well they can't help me as I have nothing on my screen, I ask for help again today, it can't be the software, we're really sorry but can't offer any help, it is frustrating to have so much conflicting advice, customer service were helpful and understanding and gave me a number to contact bt technical help with the advice of asking for a supervisor, however, they are unable to offer any explanation as to why following remote access to my computers, and changing the system settings, I now have 2 computers that are now useless, the parting advice was to go to computer shop to have them repaired at my expense, the only computer working is my laptop, which was the first pc I was able to download bt netprotect plus to and is working okay, but I'm fearful that it will die to and I'll be left in the dark. I would be grateful if any other bt customers have had similar problems and found any solutions, I can't afford to right off hundreds of pounds worth of equipment, I wished I had never changed to option 2 and kept things as they were, I have never had any problems with BT, McAfee or my desktops prior to this incident. Thanks

Hi Stuart,
Thanks for the e-mail. I am really sorry for the problems that you have had, quite a frustrating issue I fully appreciate.
I can see that there is an open complaint on your account in which a team is actively dealing with this case. As far as I can see the last note on the complaint is that you have agreed to bring the PC in question to a Vendor to have it checked. Is that correct?
I really don't think that this issue could have been caused by the action of the advisor who took remote access control of your PC. The actions the advisor took where all at software level but the problems that you describe indicate that the power was off on the PC and monitor when you returned. I am not aware of any changes anyone could make via your operating system that would cause you to lose power to the PC components.
As I say there is a team already dealing with this issue so there is not much we can do in the mean time as too many departments dealing with this could prove very confusing. I would however be very interested to learn of the outcome of this case.. If there is anything else that I can help you with please drop me a reply.
REPLY
Thank you for your reply, both desktop PC's had power, but were unable to boot up with no signals to peripheral devices (monitor, keyboard, mouse) if the problem was purely software, I can't understand why BT technical help did not ask the customer to download from McAfee site software removal tool before attempting to install BT NetProtect Plus, especially if the customer had been a previous customer of McAfee, maybe wise after the event, on the day the technician took control of my desktops, it was evident that system files were being accessed and deleted and following this both computers failed to restart as unable to boot up. I asked a local computer technician to look at both PC's and one is now up and running again with BT NetProtect Plus installed and working, the other desktop continues to fail to boot up, however, the technician accessed the hardrive to allow me to rescue files.
I have again spoke with BT technical help, I could accept if only one PC failed to boot, but both following intervention from BT technical help remote access is more than just coincidence, but I now understand, BT accepts no responsibility nor offers any solution, compensation for the loss of hundreds of pounds worth of equipment, a warning should be issued to customers that intervention made by BT technical help remote access may result in loss of functioning PC. The only advice available from BT is to continue presenting the non functioning destop to to a PC vendor for repair at my cost, like I said in previous e-mails I would rather replace the desktop as continual repair costs would exceed the cost of a replacement desktop and would resolve the problem at my cost and prevent any further frustration dealing with BT, happy to close the complaint now as unresolved.

BT NetProtect Plus Firewall Setting Problem

I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.

napper wrote:
I have just downloaded the new BT NetProtect Plus. In checking it out I find the Firewall settings for Attack Detection are all set to No. These settings can be edited to yes but McAfee recommends that the No settings are not changed. Having also installed NetProtect on my laptop, I also find the settings are set to No. On both computers the summary, with the big green tick, says my computers are secure and no action is required. How can they be if the aforementioned No settings remain at No? I tried McAfee for an answer but they wanted £28 for the privilege. To my mind it's a BT problem as it has got their name on the tin - as I pay a monthly subscription BT should provide an answer. BT India help did not know the reason for the No settings.
Couple of links here;
http://download.mcafee.com/products/webhelp/4/2057/GUID-BF945446-A022-4C09-96BD-FD0DB7A80CEB.html
https://community.mcafee.com/thread/26401

BT Netprotect plus home network problem

I am having real problems with my home network when Netprotect plus is installed, which BT have been unable to resolve.
My network consists of two PCs running XP with service pack 3, a Netgear NAS drive, a laptop with Vista and a home hub 2.
All computers have file sharing set up correctly, no computer names are duplicated, all have the same network name set etc. All devices show up on the network but I cannot read or open files on the different PCs and the laptop. The only device that I can open files on is the NAS drive - which clearly does not have NetProtect plus on; the NAS drive cannot however access my PCs for backing up purposes.
We have tried everything; permitted IPs are all set up correctly but even switching off the firewalls in NetProtect plus makes no difference, nor does removing and reinstalling NetProtect plus. If I remove Netprotect plus from a particular PC then other devices on the network can access that PC perfectly normally - indicating that the problem lies with NetProtect plus.
The only solution would seem to be to move to another antivirus/netprotect programme. But if anyone has any other ideas that would be much appreciated.
Ian

A postscript:
In the end I gave up on Netprotect plus and installed Kaspersky on the main PC, leaving Netprotect plus on the rest of the network. Kaspersky works perfectly. The other machines on the network can read and copy files from the machine running Kaspersky, which is what I needed. The reverse operation does not work, ie I cannot open and read files on the machines running Netprotect, but this does not cause me any problems. Incidentally, BT support were unable to sort out the problem!!

Can't install BT NetProtect Plus on Windows 7 Prof...

I can't install BT NetProtect Plus on Windows 7 Professional 64 bit with IE9 after my 12 month free McAfee package exspired. It seems to have uninstalled the free version by stops after I press the "I agree" button in response the licensing question. All that's shown on blank window arethe BTY and McAfee logos Have tried the following: - uninstalling Firefox (including No Script add in) - restoring system to a time before the free McAfee exspired - checked Scripting of Java Applets ins enabled - pop up blocker is disabled - pressed Compatibilty Button on address bar When trying to submit feedback to a FAQ I noticed a "Javascript&colon;void(0)" error and couldn't submit it.Likewise, when I tried to spel lcheck the first version of this post, I lost it all with an error. I've exhausted my own attempts and would appreciate some advise on what to try next.

I solved the problem by installing an alternative security software product, uninstalling IE9 and going back to IE8. For some reason javascript wasn't working in IE9 despite being enabled in the security settings.
Uninstalling the free version of McAfee seemed to have screwed up javascript in IE9 which then prevented BT Netprotect from installing.

BT NetProtect Plus install fail.

Hello All,
I have been unable to get past DMSetup.exe in the setup routine. The Download Cannot Continue error message appears after running DMSetup. The PC originally had Avira Anti Virus installed but this was uninstalled prior to attempting to install Bt etc. I have had 6 failed installations on this PC this evening. The system has had the McAfee removal program run 3 times, registry cleaned and polished, system cleaned with Advanced System Care.
The package was installed on another PC of mine and is up and running without any dramas. I have the Panda Anti Virus running on my problem PC. Any help, thoughts or workrounds appreciated, if more info is required please ask for it.
I am now off to go up the wooden hill to blanket fair. I will check for comments on Friday afternoon or I may just hide under the duvet for a long time.
regards Phil
Solved!
Go to Solution.

Many thanks for the reply. I have run Advanced System Care, CCleeaner and McAfee cleaner. The last one to get rid of the incomplete installs, if any. I have the security and other settings for IE8 (Yahoo version) at default settings. I have tried installing with anti virus removed and Windows firewall disabled.
Current security programs running are, Windows Defender, Windows firewall and Avast Antivirus (free version). It is probably me being pig headed and wanting to have something paid for up and running. I have BT NetProtect Plus up and running on the 2 secondary PCs in the house.
System is a HP Pavilion A6632uk with Vista Premium fully updated. The only change from stock is a Radeon HD 4650 (GV-R4650-1G1) graphics card. It replaced the original graphic card which was well and truly banjaxed, yes I got the card replaced under warranty. That came with a faulty cooling fan assembly so I put the Radeon card back in. I have EMCO and Malwarebytes freeware programs installed which are scan on demand so should not be seen during installation by BT Netprotect Plus.
regards Phil

Problem with McAfee NetProtect Plus

Hi i'm having problems with my McAfee NetProtect Plus thing it seems to keep turning off the Virus protection it has done it most than once in a day i have no clue what it causing it and would love some help to find out.
Thanks

ok run the removal process again then use housecall to do a full scan of your pc, after it has finished (might take several hours depending on the size of the hard drive fitted) if it finds anything clean it, and then try getting mcafee installed again, theres a chance that your registry corrupted an entry and the removal tool didnt notice it, however the trend micro housecall should notice it and fix the error,
this is an online av tool that will detect anythign odd and tell you about it, sometimes odd things can mess up your system but if you cant run the online av program after disabling the windows firewall then it would indicate that something has infected your pc or changed various settings so your unable to get av to work, now this can be something benign and possibly get fixed by booting into safe mode (reboot the pc and keep f8 held down untill the boot options screen appears) enter the admin password (default is blank password) and use system restore to roll back to a date before the problem occured.

20 July Netprotect Plus update problems

The McAfee virus scan updated itself this morning and since then has kept turning off the real time scan!
Atempts to quick scan cause it to give "an unexpected problem has occurred"
Is this a botched update?

What Windows system are you using?
If it's Windows 8 then Windows Defender is an antivirus program that is turned on by default. If you installed BTNetprotect/McAfee it should have turned off Defender when it was installed but it could be that rather than turning it off they are conflicting and this has been aggravated when you installed the update.
If that is the case my advice would be to uninstall BTNetprotect. It can cause problems on some computers and hogs resources. Windows Defender is a capable antivirus program.
If you are using another Windows version then Windows Defender should only be working as an anti-malware program and should work alongside BTNetprotect/McAfee however I would still advise uninstalling it for the above reasons and installing another free antivirus program such as Microsoft Security Essentials, Avast Free or AVG 2013 free.
If you do decide to uninstall BTNetprotect follow this guide and remember to use the uninstall BTNetprotect tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523/~/i-don't-want-bt-netprotect-plus-anymore.-how-...

Problem installing NetProtect Plus

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