Problem installing Palm 4.0 desktop software

I am running into errors when I attempt to install the Palm Desktop 4.0 software so that we can sync our (old) Handspring Visor handheld to our (new) Mac. I downloaded the most recent version of the Desktop (for the Visor) from the Palm website -- the installation preceeds until near the end when is hangs at installing file 746 out of 791 (or thereabouts) with the (helpfull) message of 'Installation did not complete successfully. Do you want to reinstall the software or quit?' Sometimes it hangs at a different file -- but the error message is the same. Help!
MacBook Pro 15"   Mac OS X (10.4.8)  

No, that error message shouldn't be a problem.
If I recall correctly, Palm Desktop has an Updates folder inside the Palm application folder that will try to install a Palm OS update.  Your Visor is incompatible with the update that is trying to be installed and, cancels out.
To stop Palm Desktop from trying to install the update each time you perform a HotSync, check for and rename the Updates folder in the Palm application folder.
In Mac OS X, go to:
/applications/palm and then rename the Updates folder to something like Updates.Old.
Alan G

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